Skip to main content

Meet Douglas Velasco

Douglas Velasco headshot
Service Advisor
(442 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

Average at best.

Average at best. It’s just like every other service center, too expensive and takes too long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We're currently making adjustments to improve our customer's wait time. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

Me gusta por la buena atención del personall y trabajo

Me gusta por la buena atención del personall y trabajo bien echo de los mecanicos

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

Excellent and fast customer service.

Excellent and fast customer service. Would recommend them. Glad I picked Toyota I love my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience. We’re delighted to hear that you’re satisfied with the quality of the product. Our team works hard to ensure we deliver excellent customer service that exceeds customer expectations, and it’s rewarding to know we’ve succeeded.

The service they provide is very courteous.

The service they provide is very courteous. They always explain the advantages of my car and the solutions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Buen servicio y eficiente.

Buen servicio y eficiente. Son muy amables y trabajadores. Siempre regreso para el mantenimiento de mi carro.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Muchas gracias por tomarte el tiempo para dejarnos tus comentarios.

Great service.

Great service. Very Friendly. I shouldn't be given a minimum word limit to complete this survey.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We're happy you had a good experience, and we will be sure to pass along your suggestion.

Good service and the staff are very helpful, he explain

Good service and the staff are very helpful, he explain what to do to your vehicles, I recommend to my family and friends the Toyota of lancaster

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

Arrived & they took my car on time.

Arrived & they took my car on time. Quick service. Friendly employees. Nice comfortable waiting area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

Very courteous and fast service.

Very courteous and fast service. Everybody was nice. Got everything taken care of in a timely mannner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

Excellent experience all the time Always friendly and

Excellent experience all the time Always friendly and trustworthy Douglas is an honest and friendly service advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.