Jackson Hole Ford

After shopping for almost a year, my 18-year-old son finally bought his first vehicle—a 2019 Ford F-150 from Jackson Hole Ford. He was absolutely thrilled, but unfortunately, that excitement quickly turned to sadness and apprehension when the truck developed a noticeable bump in the transmission just a couple of weeks after the purchase. Because the truck had such low mileage, we had decided not to purchase an extended service contract. What we initially thought might be a simple problem that could be fixed with a software update turned out to be a failing transmission. That’s when Sales Manager Dustin stepped up and worked with us to figure out exactly what was going on. When it became clear that the truck needed a transmission, Dustin and Jackson Hole Ford took care of the repair. What impressed us even more was that we live several hours away. Rather than expecting us to bring the truck back to Jackson Hole, they paid for another shop closer to us to complete the work. That is **top-of-the-line customer service**. They could have easily pointed to the lack of an extended service contract and left us on our own, but they chose to stand behind the vehicle and take care of a young first-time buyer. My son went from being worried that he had made a terrible decision to being incredibly happy with his first truck. We are extremely grateful to Dustin and everyone at Jackson Hole Ford for treating us so well. **If you need a vehicle, go to Jackson Hole Ford and ask for Dustin. You won't regret it!**

I spend many summers in Jackson Wyoming and I’m used to the exorbitant prices charged, but Jackson Ford text the cake. I took a key fob in to have it programmed and cut. The charge for the labor to do this was $198. Totally exorbitant. I would not recommend taking my bicycle to Jackson Hole Ford due to their outrageous pricing practices.

I had a recall notice on my car and called the Alpine location to schedule an appointment. They informed me they don't do recall work in Alpine. I contacted the Ford Recall Team who contacted Jackson Hole Ford while I was on the line. The dealer scheduled the appointment and it was confirmed three times it was in Alpine not their other location in Jackson. When I showed up in Alpine I was informed the appointment was in Jackson. I am finished dealing with these people and am scheduling an appointment in Idaho Falls.

We had a serious blow up just up the road from the dealership. Made our way back. Their care, concern, advise and getting our spare properly aired was superb. And didn't cost a cent. Thanks Jackson Hole Ford folks

These guys right here are the most stellar group of individuals I've ever met. We got stranded out in Jackson hole with a broken front differential, way off the beaten trail. I called Jackson Hole Ford and got in contact with Fred Vatter, the service director at JH Ford. Fred had no reason to help us in our circumstances, yet he decided to call a tow truck for us, help us find a place to stay for the night within walking distance of the shop, and do a diagnosis on our truck free of charge. I've never met people who are so kind-hearted, and willing to help someone who is in a bind. Believe it or not, Jackson Hold Ford restored my faith in humanity - you'd be a fool not to buy a truck from them or get your car serviced by them. Thank you for your amazing customer service, JH Ford!

David teamed up with Rod Laird and Brad Wolf to locate a powerful SUV worthy to drive the mountains and valley of Jackson Hole. A twin-turbo Ford Expedition that was tracked down and delivered to us in a timely manner. This team of experts, along with parts manager - Josh, got 'er done for us! We were presented with a great deal, incentives, and an extremely fair trade-in value on our existing vehicle. Honorable and professional people with an outstanding product makes Jackson Hole Ford an almost mythical entity. However, you too will roar like a happy Yeti when you track down David Craig and crew to find your next set of wheels!!!

Working with David Craig was great he is awesome to deal with. He got me the exact truck I wanted and when I wanted it. No pressure no hassle just great service.

I have been to another dealership in I.F. recently to potentially purchase a F-150 and did not have a good experience. The minute I called Jackson Hole Ford David accommodated me immediately and set me up for a test drive during my lunch break. When I returned in the evening to trade my vehicle in the Rod was efficient, Helpful, and answered my Questions about Financing . I highly recommend David @ Jackson Hole Ford!

Had a great experience with my purchase. David Craig is the most knowledgeable salesman I've ever worked with. I highly recommend asking for David when shopping at Jackson Hole Ford.

Great service , very personable, extremely competent,couldn?t believe how easy it was, best experience ever! Would recommend to all my friends. Will definitely make they my number one dealerships