CarXpress

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    December 17, 2018

    On October 30 2018 I purchased a 2007 Hummer H3 for approximately $12K. It had 140,066 miles. It was sold to me as is, so I asked the dealer about the... transmission because I've had a Hummer before. He stated that the transmission was recently repaired and that it was covered by a warranty. As I am sitting at his desk handing him the check for the vehicle he emails me the warranty paperwork. Fast forward about 1800 miles and 45 days later, the transmission goes out as I am driving. It will not engage into reverse, neutral, drive, low 1 or 2. Its about 8pm so I call for a tow truck and text the CarXpress salesman that sold me the vehicle. I ask him to send me the warranty information again for the warranty for the transmission and he says ok. A day goes by and I have not received an email about the warranty. On the second day I go through my emails to find the warranty information that was sent to me initially while at the dealership by the salesman Ali. I call the warranty company and give them my VIN and they stated they don't have that vehicle as covered. I text the dealership again, tell him what the warranty company said. The salesman, Ali, then states that was the wrong warranty and that he will send me the correct one. I never received any other information regarding a warranty. Therefore I am stuck with repairing this vehicle on my own and I've barely made the second payment. My advice, if for some reason you are desperate and have to purchase a car from CarXpress, have it checked by a mechanic first, and if they state there is a warranty, verify it before you give them a dime. Call the company!

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 24, 2018

    CarXpress exceeded my expectations. I dealt with Ali, he was very honest and up front. He kept his word, the things that he said that he would , he did.... I plan to return there if I am ever in need of another car. Thank You.

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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