CarMax Serramonte

Everyone was knowledgeable, friendly and all around great! I enjoyed by buying experience with CarMax

Shout out to Vangeline and Anthony ! Very knowledgeable and helpful. Thank you for the great experience and customer service

My experience with CarMax started out fine but turned into the strangest, most frustrating vehicle purchase I’ve ever experienced. After the local car I wanted was reserved by someone else, customer service helped me find a similar model and I paid to ship it to my local store. I went in, test-drove the car presented to me, completed a four-hour financing process, and drove home happy. Four days later, a sales manager called to inform me that CarMax had sold me the wrong car. It turns out the employee mistakenly handed me the keys to the original reserved vehicle instead of the one I shipped. Because I had already been driving it and liked it, I wanted to keep it, but the management team immediately made me feel like their internal oversight was my fault. Managers insisted I return the vehicle immediately in the middle of the workweek, ignoring the fact that I live 45 minutes away. I felt like they even used scare tactics, claiming I could be pulled over by the police. Resolving the financing was a chaotic mess; I had to act as a middleman, repeatedly calling my loan company and CarMax to fix the paperwork, all while being told I might need a second check. To top it off, despite promises that the price wouldn’t change, I had to haggle with a second salesperson to honor the original deal. The initial salesperson was great, but the management's handling of their own mistake was incredibly disappointing. I was treated like the wrongdoer for an error missed by multiple layers of CarMax staff.

I have been there to CarMax four times. Always good, welcome me, good rest place, and no rush. All paperwork done. Test drove. There is always no rush.

Stress free, seamless experience. 4th car I have bought from them. Pleased with experience each time

Overall it was a good experience. I feel it was a lot less pressure then going to a dealer or an individual seller. I did get a second opinion from a mechanic and I would said they should enhance their inspection to include a few more things. There were several issues when the car arrived, but Hieu and his team took care of each issue to my satisfaction. I would recommend the experience to anyone looking for a used car

I bought the car on March 9th and I'm still waiting for new license plates and pink slip, what's taking so long???

Very good customer service experience and excellent staff working with that response to any cuestión of I have

awesome dealer way to sell cars, surely will buy my next car from carmax dealership.

Simple. Easy. No pressure. You get a 30 day warranty on the car. Closing was super easy. Use Sheena. She was the best!