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Carroll Buick GMC

(88 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 827-1149 (888) 827-1149
Used (888) 341-9008 (888) 341-9008
Service (877) 950-0123 (877) 950-0123

Reviews

(88 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carroll Buick GMC from DealerRater.

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Full line of GMC products was amazing.

Full line of GMC products was amazing. Very knowledgeable salespeople. And I will return again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Greeted and checked in in a timely manner, advised would

Greeted and checked in in a timely manner, advised would call when car ready....employees all friendly and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jason was great.

Jason was great. I appreciate the information he shared regarding my vehicle. However, I'm disappointed that the dealership is no longer selling the Buick line. I've always been happy with this dealership, both in the sales and service departments, so I'm not looking foward to going elsewhere when its time for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jason is awesome.

Jason is awesome. He helped with all My needs. I will definitely be coming back. Amazing customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love this place great service.

Love this place great service. Advisor are very friendly and explained my service needs to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Staff is good, service time is good.

Staff is good, service time is good. Went in for the 2nd time with a shudder feeling, this time they recommended balancing the tires for $90.00 that I knew would not resolve the problem but did it just to apease them . It did not fix the problem. GM is aware of piticular problems but don't want to fix it properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The car buying process can be very grueling and

The car buying process can be very grueling and exhausting but at Starling it was very seamless and a lot easier. Extremely satisfied with my new car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Agent staff was excellent and very professional.

Agent staff was excellent and very professional. Final results was fully operational HVAC system for my GMC Sierra truck. However, it took two service periods to achieve final success. First visit replaced HVAC controller only. This yielded some cooling for a couple weeks. Mechanic failed to re-attach panel under steering wheel correctly - left it partially unattached (indicative of sloppy performance). After 3 weeks AC system failed. Second visit included more thorough system examination resulting in replacing condenser sensor module and recharging the freon to proper levels. HVAC system now works correctly in all modes. Labor costs for this second service were very high (over $1,000) to replace a $35 part. Overall the service department solved the issue but required more than one expensive service period where vehicle was out of use (due to lack of stocked parts).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast service, fast approval, fast signing.

Fast service, fast approval, fast signing. The staff was amazing my sales person DominicK was amazing and helping me. I recommend y’all go over to Sterling GMC in Titusville on US one and get your dream ride today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is our 3rd vehicle purchase from Scott Shuler.

This is our 3rd vehicle purchase from Scott Shuler. Scott goes above and beyond. We have always been treated as a valued customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.