Gray Epperson Mazda

Service department is not good. Left 3 out of 5 lug nuts loose on drivers front wheel. Called customer service and didn't even get a call back from the manager. This could have killed us and others. Unacceptable and no ownership of the problem. This could have been devastating to my family and obviously it's not important enough for an apology from the manager.

Had a wonderful experience at Gray Epperson Mazda!! Customer service is unmatched!! Definitely would recommend!!! My sales person Jay Pewitt was wonderful!

Great dealership. My car Sales man Jay Pewitt was wonderful and very helpful. I will definitely return when I need another car.

Had a wonderful experience at Gray Epperson Mazda!! Customer service is unmatched!! Definitely would recommend!!!

This is a top notch dealership with the best salesman around. Ask for Jimmy Strickland , he’s incredibly knowledgeable and will work hard to locate the car of your dreams, even if they don’t have exactly what you are looking for in stock, he will find the vehicle for you! I have purchased my last 4 vehicles at this dealership from Jimmy! Go look him up, you will be glad you did!

My wife and I have purchased two vehicles from Michael Charles at Grey Epperson. Each time he was very friendly and knowledgeable and was able to answer any question that we had. I would highly recommend this dealership to anyone looking to buy a vehicle new or used.

Looking to buy a Mazda. Met with a salesperson who said he was not knowledgeable about Mazda because he mostly sold Hyundai. Short test drive and salesperson could not answer basic questions. Told me the price of the car and said no negotiations. No salesmanship, who trained this guy. I was completely turned off by the attitude and incompetency of the salesperson. There were at least 8 other salespeople standing around watching us, doing nothing. The dealership was empty on a Saturday morning. Are they going to stay in business? I went with my gut and walked away. I looked today at the Epperson Mazda website. The salesperson I dealt with is no longer there. I wonder what their turnover rate is at this dealership? I like to deal with professional organizations. BTW, their lobby was filthy. Response to owner. You have no idea of the facts. I did not grab a salesman. He told me he sold both Hyundai's and Mazda's but was most familiar with Hyundai's. He represented himself as a person who was my assigned salesperson. The salesperson I mentioned was listed on your website. The salesperson is no longer listed on your website. You do not know the salesperson I interacted. You are making false assumptions. I actually wrote to your Mazda Sales manager a much more detailed account of my experience. I never received a reply. You seem very defensive in your reply without know any specific facts. How do you know the salesperson was new. How was I to know he was new. Is it my job as a potential customer to do due diligence on your salespeople. I did not choose the sales person. I think I was in his rotation. Your reply is very offensive. Your sales managers reply was not-existent. Because of your reply, I will now take the time to escalate the matter to Mazda USA and other social media with much more detail and facts to follow. I have names and dates and copies of my correspondence to your Sales Manager. Your response seem desperate. I am a retired business professional who knows the proper channels to make others aware of your attitude and response. Always get your facts right before emotionally responding and personally attacking someone. You have just exposed yourself as being very unprofessional and inept. Your response will also be forwarded to Mazda USA.

I just purchased a brand new Mazda CX-5 from Simon Duffey and the experience was the best I could have asked for. Simon was very professional, honest, and direct to the point without all the "salesman" nonsense. I was with my wife and 3 year old and Simon made all the accomodations for us to enjoy our car buying experience. We were given a good trade value for our clunker and there were no hidden costs in our purchase price. Walked in there at 5:30 and was out with our brand new car by 7. I would recommend this dealership to anyone looking for a car and make sure you speak with Simon there, he was the best!

Had questions regarding the car and some of it abilities. I got answer and help with why it does certain things and instructions on how to use these items.

I had to have several recall repairs done here and the service was exceptional. I had a few other repairs while I had the car in the shop and they took care of everything I asked. They even give me a loaner car while my car was in the shop since it took about a week, but this was only because they had to order a dash... I didn't even know it had a warranty on it, but it did, and they fixed it for free. Great people and exceptional service.