Checkered Flag Audi - Porsche

this was excellent experience. the team was professional and helpful. barry made the deal so smooth. i travel 200 miles to buy this porsche. i recommmend... them to all. the finance team was also excellent,

I had my 65000 mile check done. A couple weeks later it’s back in for oil everywhere . They torque a bolt to tight they said. I don’t know what the long... term damage is to my car. I was not offered a formal apology from the GM. It’s poor service when you can do your jobs and waste my money and time. It’s not like you offered anything for the stress or inconvenience. May you should train your staff to follow specs. These are precision engines not amateur hour.

My son purchase an Audi from the Virginia Beach location. The salesman Michael was phenomenal , professional and genuine. Our interactions with Darlene... in the cash office was like conversing with a relative but at the same time professional . Courtney also eagerly assisted us with sending over a file from our phone. I have been in several businesses and you can almost predict the customer service because it’s scripted but not at Checkered Flag. The moment you walk in the establishment you’re treated like family . They nailed it when it comes to customer service.

friendly, professional service. i had to go back and pick up a part they forgot to reinstall upon completion of the service, which was an inconvenience.... follow-up communication could be better: said he called me but no caller ID info anywhere (i get dual notices on landline and mobile). also left a voicemail regarding aforementioned missing part but no return call. always look at the invoice PRIOR to final payment. travis was my service adviser but wasn't there when i picked up my vehicle, so chris closed my ticket. he quoted me $300 more than what travis discussed with me! only AFTER i told him the amount i knew i was responsible for did he realize how much i actually owed. tryin' to pull a fast one on me?! sheesh...

Everyone was overall extremely professional and straight to the point, which we greatly appreciated! They were able to find us exactly what we wanted and... we were out the door that same day!

I hadn't planned on purchasing at that moment but talking out my issues I was given enough time and solid facts to give me something to think about. Having... not purchesed a vehicle by myself, my son spoke to Mr House from Nevada and assisted with the decision. The whole transaction went well and when I am ready to purchase again, I'll be happy to work with the team at Lynnhaven. The service dept has been wonderful as well, with my previous Audi. Thanks again! Susan Devich

For the car buying process, they’ll have all hands on deck to get you out the door with a grind but afterwards, they disappear like snakes into the night.... I bought a used SUV from them. Once I’m signing the docs, finance manager says “2 weeks and you should have the new registration/title.” 3 weeks later, no news. Thinking it was a state DMV process issue I waited. 5 weeks post sale, nothing. I contact Mike Lupia on the very email address we used to chat about the sale. No reply. Ok, maybe he’s on vacation or forgot? One week later, same thing, send another email. Nada. Now, I contact the used car manager, John Agnes (?) on the sales person mailer used to chat when we talked about the car. No reply. Finally, I contact the finance manager using information I found online. She informs me they didn’t even have the title to the car from the previous owner! xxx? Selling a car to someone when you don’t even have the proper documents to finalize that transaction. So, here we are, nearly 10 weeks later and I still can’t get the title and their customer service in this endeavour has been piss poor. If I could read do, would have shopped elsewhere. Go to Audi Hampton. I got A customer service there every time I walked in from the sales and service departments.

I recently visited this dealer to drive a used Porsche Cayman. I was so impressed by it that I checked the new inventory for a new one, and was gratified... to find one in stock. After a test drive I concluded that I wanted the new car, and, within two hours, it was in my driveway. I have bought several cars from this dealer, and it always has provided excellent deals with superlative service. I prefer not to even think about going elsewhere for a car.

Do not buy from these guys. They are the most unethical people I have ever dealt with. They do not stand behind what they sell and their customer service... is the worst.

The Checkered Flag Porsche dealership in VA Beach is the worst company I have ever dealt with in my life. Do not trust them as they will screw you in... a second ( However , their service team is Ok). I bought a used Porsche from them 4 months ago. Personal things changed and I needed to sell the car, When I called them it took # DAYS to offer me $9000 less than I paid BEFORE Title and Taxes. My local Dealerships offered more. This place is an embarrassment to Porsche and hopefully they will drop them, Again , do not buy from them !