Yaklin Ford

We had a great experience at Yaklin Ford thanks to Wesley! He helped us purchase our new 2025 Expedition Max and made the entire process smooth and stress-free. Since we don’t live close, Wesley sent us detailed videos of the vehicle and was extremely responsive and helpful from start to finish. We truly appreciated his communication and dedication. We highly recommend Yaklin Ford and especially Wesley!

Recently purchased a new F150, AWESOME EXPERIENCE!!! Joseph Lopez worked a miracle, making it happen!!!!

Awesome experience!!! Went in not expecting to be able to purchase a NEW F-150, but Joseph Lopez is in the business of making it happen!!! So if your in the market for a New or Used ride, hit up Joseph and Yaklin Ford and know you are in good hands.

Yaklin auto group provided a good experience on a recent purchase , Any issues were quickly resolved to my satisfaction leaving me a happy satisfied customer , Would recommend any purchase at this dealership

Dealership made the purchase of a 2025 F-150 an easy smooth experience , Any issues with the process were quickly resolved to my satisfaction resulting in a happy customer Would recommend purchase with this dealership

I recently purchased my F-150 FX4 at Yaklin Ford in Richwood. My sales associate, Wesley Lane was very helpful in this transaction. Wesley met me as I was in the lot browsing the trucks. I knew the truck I wanted to check out as I had checked the inventory online. Wesley promptly offered a test drive of the vehicle, secured the key and off we went. My old ford FX4 had the 3.7L eco boost engine which I really like and I wanted to see if the new truck would perform to my expectations, which it did. Wesley was very friendly and helpful in the entire process of purchasing this vehicle. He skipped his breakfast and lunch to make sure the process was proceeding. Needless to say we came to a pricing agreement and financing plan (thank you J.J.) Overall it was a pleasant experience, no pressure or hassle. The only negative in the experience was how long it takes after agreeing, with all the paperwork. Thank you again to the folks at Yaklin Ford and especially my sales associate, Wesley Lane.

Buying a new vehicle is always a trying experience. But, after buying my third vehicle from Yaklin Ford I can say that these folks always get me out the door with a smile and a new vehicle. As a retired business man I can certainly attest to the value of a good team. Joseph, David and Bernie helped me through the intimidating auto buying process with clear explanations of each step and a good outcome.

Dishonest- Yaklin is perpetuating the adage that you can’t trust a used car salesperson. Online, I recently found a reasonably priced 2022 Subaru Outback at their dealership with a little over 20k miles. Because the dealership was about 150 miles from my home, I had to rely on what I was being told by my sales associate (Saleen) and via the pictures provided. I asked repeatedly if there was anything of significance that I needed be made aware of in regards to the condition of the vehicle (i.e.- stains, rips, dents, dings, etc.) before making the nearly three-hour trek to the dealership. Because the vehicle was only over a little more than a year old, I had fairly high expectations about it’s current condition. I asked if the vehicle had been smoked in as this was a deal breaker for me (as I am an ex-smoker and can no longer tolerate the smell of smoke). The sales associate assured me that the vehicle was in excellent shape and had not been smoked in. After hearing all of these positive reports, I scheduled to go to the dealership on a Friday to see the vehicle in person, take it for a test drive, and hopeful complete the purchase. I set out and arrived at the dealership a few hours later. I found the vehicle on the lot and began inspecting the vehicle’s exterior. I noticed the lower plastic molding on the passenger’s side was falling off. I then opened up the vehicle’s tailgate and was immediately hit with the pungent smell of lingering cigarette smoke. My initial sales associate (Saleen) was not present so I was greeted by a new sales associate (Joseph). I expressed to Joseph that I was not happy as I had been told this was a non-smoker’s vehicle. Joseph confirmed that the prior owner, Barb (apparently he knew her), had in fact been a smoker. Then he had the audacity to tell me that although Barb was a smoker, she never smoked inside the vehicle. He stated that she always stopped the vehicle and got out to have her smoke. He stated that the smell in the vehicle was from smoke that had drifted into the vehicle while Barb was smoking outside the vehicle. I couldn’t even believe that he was trying to pass this terrible lie off as fact. I actually wondered if he knew how preposterous this sounded as he was speaking it. I then opened the driver’s side door and found a burn mark on the interior door trim. When confronted with this evidence, Joseph just shrugged his shoulders and tried to redirect the conversation by explaining that they have a process at the dealership that can remove the smoke smell from a vehicle. He advised that their techs have just been too busy to complete the “smoke smell removal” from this vehicle and that it would take about ½ a day to complete. I was frustrated at this statement as the dealership had known for days that I was coming to inspect/purchase this vehicle. At this point, I had already lost all confidence in the integrity of this dealership and it’s sales associates. I can’t comment on the auto repair shop or the new car dealership but I would strongly encourage anyone considering a vehicle purchase from the Yaklin used car dealership to reconsider. Yaklin has dishonest sales associates, buyer beware!

Made an appointment for 9/1/23 to have a 2011 Ford Fiesta Inspected and for a Customer Satisfaction Program 14M02 Letter concerning an issue I was having with the transmission. Dropped the car off as scheduled. James Fisher was the Service Advisor who immediately challenged my CSP 14M02 Letter, by stating the car was out of the extended warranty period identified on the letter, but he didn't read the letter through before making that statement. I should have seen the red flag that raised because he said they had to put it on the computer and there would be a $175.00 charge for that if it didn't check out. The only delay he mentioned was it was labor day weekend. Which was understandable. I waited until late afternoon on 9/6/23, as I had not heard anything from him. When I called it took forever to find out that the transmission service tech was working on several other cars in front of mine and that the car had not been touched. I did not receive any communication as to the status. no concern as to when I needed the car back. My question is why make an appointment to have your vehicle sit for days with no explanation as to why. I picked my car up on 9/7/23, the next day and will find a dealer that has a good customer service department that knows how to communicate. I have no plans of ever using this dealership again and would not recommend it to anyone I care about.

Purchasing a new F150. Test drove two. Traded in a Chevy. Knowledgeable sales person. Very nice experience.