Reviews
I contact the dealer for additional pictures which they said they would provide. Instead of being upfront, they never sent the pictures and sold the car to someone else. Terrible communication. I would not shop there after that.
I contact the dealer for additional pictures which they said they would provide. Instead of being upfront, they never sent the pictures and sold the car to someone else. Terrible communication. I would not shop there after that.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback. When high demand leads to a vehicle selling quickly—sometimes right as an inquiry comes in—our team should still communicate that to you immediately rather than leaving you waiting for updates or photos. Falling short on that communication is on us, and we completely understand why you feel disappointed. We would appreciate the opportunity to make things right and assist you in finding a similar vehicle that meets your needs. Please feel free to reach out to our General Manager, Taylor Campinha, directly at 508-329-6343 or [email protected] so we can help.
I had an excellent, painless experience recently at McGovern purchasing a new car. Zachary listened to what I was looking for, never pressured me about anything, and was very honest. I unexpectedly drove away with the perfect car that day! I couldn’t be happier with the experience and the purchase.
I had an excellent, painless experience recently at McGovern purchasing a new car. Zachary listened to what I was looking for, never pressured me about anything, and was very honest. I unexpectedly drove away with the perfect car that day! I couldn’t be happier with the experience and the purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on the perfect car! We’re delighted Zachary made the process smooth and pressure-free here at McGovern GMC of Westborough. Enjoy the ride!
The sales person was very professional and knowledgeable. Explained the car buying process clearly. The car buying experience was went very smooth and was great.
The sales person was very professional and knowledgeable. Explained the car buying process clearly. The car buying experience was went very smooth and was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Andy, it's wonderful to hear you had such a smooth car-buying experience! Thank you for choosing McGovern GMC of Westborough and for sharing your feedback.
We visited to test drive a used car, and the manager offered a "today-only" discount with a surprisingly high interest rate for finance and forced us to take on the same day. When we returned the next day, the sales manager tried to create a false sense of urgency, claiming another buyer was on the way and he gave call after an hour. He refused to honor the previous day's discount, tried to hit us with a "penalty" fee, and suddenly hiked the interest rate to 18%. When we asked to see the written breakdown from the day before, he refused to show us the numbers. It was a clear attempt to make a pure profit through an interest rate markup. Even though my bank pre-approved me for a 9% rate, the manager refused to accept outside financing. I had really good opinion on MCGOVERN and sales manager is ruining the reputation by scamming people by not being transparent. If the sales manager-had been transparent instead of trying to scam us, we would have bought the car. Save yourself the stress, watch the interest rates closely, and be prepared to walk away.
We visited to test drive a used car, and the manager offered a "today-only" discount with a surprisingly high interest rate for finance and forced us to take on the same day. When we returned the next day, the sales manager tried to create a false sense of urgency, claiming another buyer was on the way and he gave call after an hour. He refused to honor the previous day's discount, tried to hit us with a "penalty" fee, and suddenly hiked the interest rate to 18%. When we asked to see the written breakdown from the day before, he refused to show us the numbers. It was a clear attempt to make a pure profit through an interest rate markup. Even though my bank pre-approved me for a 9% rate, the manager refused to accept outside financing. I had really good opinion on MCGOVERN and sales manager is ruining the reputation by scamming people by not being transparent. If the sales manager-had been transparent instead of trying to scam us, we would have bought the car. Save yourself the stress, watch the interest rates closely, and be prepared to walk away.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We take all customer reviews seriously and appreciate the opportunity to address your experience. Our goal is always to provide a transparent and straightforward car-buying process, and we apologize if you felt pressured during your visit. High demand and market-based pricing mean our inventory moves very quickly. Because we weren’t able to finalize terms during your visit, this specific vehicle has unfortunately since been sold. We do have an excellent selection of similar inventory arriving daily and would love the opportunity to help you find the right alternative. We want to ensure your concerns are fully addressed—please give our General Manager, Taylor Campinha, a call directly at 508-329-6343 as soon as you have a moment.
Ben made the process fast, easy and exactly what you want from going to a dealer. Thank you sir!
Ben made the process fast, easy and exactly what you want from going to a dealer. Thank you sir!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Tyler, thank you for recommending Ben and McGovern GMC of Westborough. Drive safe and enjoy the ride!
Management, finance and sales all took the time to make sure I had a good experience with McGovern. I would recommend you shop for your new vehicle at McGovern.
Management, finance and sales all took the time to make sure I had a good experience with McGovern. I would recommend you shop for your new vehicle at McGovern.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jay, we're happy to hear you felt supported by our entire team at McGovern GMC of Westborough. Thank you for the recommendation! Safe travels in your new vehicle!
I had an absolutely outstanding experience buying my car and it’s all because of Ben. He spent the extra time to explain everything with no rush, was so knowledgeable of my car and countless other vehicles that I was considering. I always felt like I had someone in my corner. Ben genuinely cared about getting the exact car I wanted. I can’t recommend Ben enough and just want to say thank you!!
I had an absolutely outstanding experience buying my car and it’s all because of Ben. He spent the extra time to explain everything with no rush, was so knowledgeable of my car and countless other vehicles that I was considering. I always felt like I had someone in my corner. Ben genuinely cared about getting the exact car I wanted. I can’t recommend Ben enough and just want to say thank you!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your fantastic feedback about Ben and the team, Allie! We're thrilled to hear you had such a positive experience at McGovern GMC of Westborough. Enjoy your new car!
Great sales approach, never felt pressured. Would definitely recommend to friends and family for future purchases!
Great sales approach, never felt pressured. Would definitely recommend to friends and family for future purchases!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending McGovern GMC of Westborough! We’re glad our team made you feel comfortable and confident in your purchase. We look forward to serving you, your friends, and your family in the future.
Alex was very easy to communicate with and did not pressure my wife and I at all throughout the entire process.
Alex was very easy to communicate with and did not pressure my wife and I at all throughout the entire process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Tyler, thank you for sharing your experience with Alex and our team! We wish you and your wife safe travels. - The McGovern GMC of Westborough Team
McGovern has never disappointed This my fourth car Excellent Service Salesperson was tremendous through out the process
McGovern has never disappointed This my fourth car Excellent Service Salesperson was tremendous through out the process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued loyalty and sharing this fantastic feedback about our team! Congratulations on your new car, we truly appreciate your support and look forward to welcoming you back to McGovern GMC of Westborough down the road! Safe travels!