Ricart Kia

Excellent services and support, all .my questions was quickly answered with professionalism. Fast service, in less than 3 hours everything was completed.

Listened to our criteria and let us test drive several options until we found what was the right fit. Very approachable and not pushy.

Great purchasing experience, Arron was great to deal with, he explained everything well. The whole team were fant

Good service, A clean place go to accommodations for waiting. thank you. I will bring my car to write out again at my next service. Thank you, thank you

I had no follow up from my first advisor, but I had another one that took care of me while having timely follow up.

My oil change took 2 and a half hours with no one coming to explain why? I read through the service details I was texted and the total service amount showed $68 but when I went to check out it was $132. The explanation I was given didn't make sense. I would've opted for the additional services recommended but I was not going to sit there any longer and hope it wasn't another 4 hours of waiting.

​⭐⭐⭐⭐⭐ Smooth, Fast, and Effortless Purchase! ​We recently bought our 2026 Kia K4 LXS from Ricart Kia, and the entire experience was top-tier from start to finish. ​Since we paid in full and skipped the financing hassle, the team kept the paperwork moving quickly without any unnecessary delays. We were in and out in about two hours total—by far one of the fastest and easiest car-buying experiences we've ever had. ​The staff was professional, efficient, and respected our time. If you’re looking for a straightforward, hassle-free dealership experience, Ricart Kia is the place to go. Loving the new K4 LXS!

I had a deeply frustrating and disappointing experience with the service department at Ricart Kia. I scheduled an online appointment detailing the exact, urgent issues my car was experiencing: frequent problems starting, and a highly dangerous sudden loss of acceleration while driving on highways. Because of this critical safety concern, I rushed out to make the appointment, not realizing until I was en route that this location was 30 minutes away from my home rather than my local dealership. Unfortunately, my experience only went downhill from there: Complete Lack of Listening & Misdiagnosis: The service advisor did not listen attentively or confirm the reason for my visit (which apparently wasn't passed along from the online scheduling system). The final report claimed my concern was a "constantly on check engine light"—which was absolutely not the case. Poor Communication: They kept my car overnight. The next day, instead of calling me with an update or explanation, they simply sent a text message with a list of recommended services. When I called my advisor, Brittney Ball, to ask if any of these recommendations actually addressed the dangerous stalling and starting issues I brought it in for, she said no, claiming they couldn't replicate the problem. I only accepted some of the unrelated services so the 30-minute trip wouldn't feel like a total waste of time. No Accommodation: Because I live 30 minutes away, I was told I was outside their service area and was denied a shuttle. I had to pay for incredibly expensive Ubers both ways. Terrible Vehicle Return Condition: To top it all off, the car didn't receive even a basic complimentary cleaning, and it was returned to me with a powerful, overwhelming smell of gasoline inside the cabin that I still cannot get rid of. Between the breakdown in basic communication, the complete disregard for the dangerous performance issues I reported, the lack of transportation flexibility, and the condition my car was returned in, this was an incredibly poor customer experience. I will not be returning to this dealership.

I had a deeply frustrating and disappointing experience with the service department at Ricart Kia. I scheduled an online appointment detailing the exact, urgent issues my car was experiencing: frequent problems starting, and a highly dangerous sudden loss of acceleration while driving on highways. Because of this critical safety concern, I rushed out to make the appointment, not realizing until I was en route that this location was 30 minutes away from my home rather than my local dealership. Unfortunately, my experience only went downhill from there: Complete Lack of Listening & Misdiagnosis: The service advisor did not listen attentively or confirm the reason for my visit (which apparently wasn't passed along from the online scheduling system). The final report claimed my concern was a "constantly on check engine light"—which was absolutely not the case. Poor Communication: They kept my car overnight. The next day, instead of calling me with an update or explanation, they simply sent a text message with a list of recommended services. When I called my advisor, Brittney Ball, to ask if any of these recommendations actually addressed the dangerous stalling and starting issues I brought it in for, she said no, claiming they couldn't replicate the problem. I only accepted some of the unrelated services so the 30-minute trip wouldn't feel like a total waste of time. No Accommodation: Because I live 30 minutes away, I was told I was outside their service area and was denied a shuttle. I had to pay for incredibly expensive Ubers both ways. Terrible Vehicle Return Condition: To top it all off, the car didn't receive even a basic complimentary cleaning, and it was returned to me with a powerful, overwhelming smell of gasoline inside the cabin that I still cannot get rid of. Between the breakdown in basic communication, the complete disregard for the dangerous performance issues I reported, the lack of transportation flexibility, and the condition my car was returned in, this was an incredibly poor customer experience. I will not be returning to this dealership.

Thanks for all your help Jordan! You were very helpful in explaining all the features for the three Kia’s that we drove on Saturday. You provided exceptional customer service and allowed us to take our time to evaluate our options. Great job and keep up the great work in helping your customers.