Subaru of Wyoming Valley

Sales agent Darlene Duverge was very well prepared anticipated all questions and showed great patience All around great experience

Joe, Patrice and Mark were all great. Car buying is never a pleasant experience. They make it a very pleasant experience. Thank you once again.

Darlene was anticipating everything , very patient and very well informed ! Great sales person Wii be back

As always service was excellent, Austin and the rest of the staff are awesome to work with. They provide top notch service

My sales rep was very informed. Very helpful, very courteous & confidently answered all my questions. I had been at several other dealerships, I was impressed with the professionalism showed during my search for a vehicle.

Everyone was very helpful, kind and personable. I went in looking for something specific. No one was pushy about up selling me on what I was looking for. The dealer went over the car in depth so I understood the features and where everything was. Great attention to detail.

The dealership was clean efficient and very helpful in assisting me with the purchase of my new vehicle.

Good place to shop nice people. Great Subaru dealership with pleasant staff. Highly recommend to everyone!

Salesman was knowledgeable, thorough, professional and easy to get along with. Very polite and friendly. Good contact to buy a vehicle from.

I called the dealership to speak with Cynthia Barthelemy who sent me a personalized video. I Jacqueline Ramlakhan told me that I couldn't speak to her & that I had work with her. I asked her if I could speak to a salesperson to discuss my purchase. Jacqueline immediately began requesting my personal information First, Last phone number. I told her I don't give that out, they could contact me via email & requested to be transferred. She refused, saying she doesn't have their direct line to transfer me. She began raising her voice & repeatedly saying maam you have to give me your info, I am the internet sales manager, maam this & that. I hung up & emailed Cynthia but Jacqueline responded that she will have her VIP Sales manager contact me & again requested my phone number. I told her she asks too much personal info & I won't be dealing with her & would contact the corporate office. Kathy Cooper her manager emails me that she was told I want to work with onsite sales team. I told her that is not true & if Jacqueline listened instead of trying to overtalk me she'd know I was interested in online sales. Pamela Harmon sales consultant contacts me next. I tell her the specific car I want & ask about pricing & inventory. Pam proceeds to tell me there are 2 "premium" versions 13 & 14 I asked for clarification. She tells me that the 13 is basically what every dealership including hers describes as the BASE which isn't what I asked for. I've spoken to several dealers & a corporate representative & no one has heard of a "Premium Base", it's just a Base. I feel like this is just another way to antagonize & deceive me. It's frustrating to purchase a car as a woman & more so as a person of color because no matter how much research you've done nor how educated you are everyone at the dealership even women & people of color proceed to talk at & over you during negations like your dumb. When actually they are the dumb ones to antagonize & email potential customers after they've specifically asked them not to, put misleading & misguiding information in writing & verbally harass you on the phone not knowing whether you are calling from a recorded line. For all the DEI initiatives these big corporations like Subaru have the experience at the actual dealership level is still extremely sexist & racist. The thing is if Jacqueline is the Internet Sales Manager than she could've provided me with inventory & pricing information instead of demanding that I provide my last name & phone number before doing so. This is a dealership that clearly has no interest in my business. As there was no trust nor rapport built during the initial communications, I certainly won't be purchasing a vehicle there. I would NOT recommend this dealership. DISHONEST & LACKS TRANSPARENCY.