Reviews
Write a reviewOutstanding experience at Superior Subaru of Houston from beginning to end. I was in the market for a 2026 WRX Limited, and Mikael Morgan made the entire process genuinely enjoyable. He was knowledgeable, attentive, and most importantly he listened to what I needed. When I told him what I needed in terms of budget and monthly payment, he didn't just nod and move on, he actually worked with his team to make it happen! Gary Chiu got involved and together they just made magic happen. Professional, clear, and zero pressure. He walked me through everything at a comfortable pace and made sure I understood exactly what I was signing. No smoke and mirrors, no hidden xx. I feel like I walked away with a steal, was fricking amazing! What I appreciated most was the tone of the entire experience was the compassionate, low-hassle, and genuinely customer-first. These guys get it. Highly recommend Mikael and Gary to anyone shopping at this dealership.
Outstanding experience at Superior Subaru of Houston from beginning to end. I was in the market for a 2026 WRX Limited, and Mikael Morgan made the entire process genuinely enjoyable. He was knowledgeable, attentive, and most importantly he listened to what I needed. When I told him what I needed in terms of budget and monthly payment, he didn't just nod and move on, he actually worked with his team to make it happen! Gary Chiu got involved and together they just made magic happen. Professional, clear, and zero pressure. He walked me through everything at a comfortable pace and made sure I understood exactly what I was signing. No smoke and mirrors, no hidden xx. I feel like I walked away with a steal, was fricking amazing! What I appreciated most was the tone of the entire experience was the compassionate, low-hassle, and genuinely customer-first. These guys get it. Highly recommend Mikael and Gary to anyone shopping at this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful dealership. Working with Angel, Brian and Gary was a true pleasure. Laid back, no pressure dealership with folks that are willing to work with you and are knowledgeable about the products. Hands down the best experience I have had at a dealership.
Wonderful dealership. Working with Angel, Brian and Gary was a true pleasure. Laid back, no pressure dealership with folks that are willing to work with you and are knowledgeable about the products. Hands down the best experience I have had at a dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service. Great team at Superior Subaru of Houston. Highly recommended. Give them a call.
Excellent customer service. Great team at Superior Subaru of Houston. Highly recommended. Give them a call.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The salesman Jacob was very nice & found a car that fit my needs. The manager Mickie worked with me to find an acceptable interest rate & finished the deal. They detailed my car, filled up the gas tank & were very accommodating. Thanks for my 2022 used Outback! It’s awesome!
The salesman Jacob was very nice & found a car that fit my needs. The manager Mickie worked with me to find an acceptable interest rate & finished the deal. They detailed my car, filled up the gas tank & were very accommodating. Thanks for my 2022 used Outback! It’s awesome!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Great place! Several of my family (mom, daughter, son and myself) and friends have bought vehicles here.
Great place! Several of my family (mom, daughter, son and myself) and friends have bought vehicles here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your five-star review. We are thrilled that several of your family members have bought cars from Superior Subaru
I dealt with 2 other Subaru dealerships before I met Tim F. at Superior Subaru. He was quick and efficient and jumped through hoops to make my family happy. Thank you Tim and Gary for making our experience with Superior Subaru so pleasant. I highly recommend this dealership.
I dealt with 2 other Subaru dealerships before I met Tim F. at Superior Subaru. He was quick and efficient and jumped through hoops to make my family happy. Thank you Tim and Gary for making our experience with Superior Subaru so pleasant. I highly recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I was a second time buyer from this dealership. They sold me a jetta that ran like that tank in fury unstoppable! Which gave me the confidence to shop again when i need a vehicle but boy was a wrong! These people sold me a lemon car that was running hot after day 5 of owning it then they tied to foreclose it on my account when they didn’t want to hear the reason why it was running hot. They clear engine codes just to pass state inspection, and to sell you cars! The used manager said im not getting my money back and really tired to foreclose my credit account on a car I had for 5 days when it started to run hot because of an underlying problem they knew about!!!
I was a second time buyer from this dealership. They sold me a jetta that ran like that tank in fury unstoppable! Which gave me the confidence to shop again when i need a vehicle but boy was a wrong! These people sold me a lemon car that was running hot after day 5 of owning it then they tied to foreclose it on my account when they didn’t want to hear the reason why it was running hot. They clear engine codes just to pass state inspection, and to sell you cars! The used manager said im not getting my money back and really tired to foreclose my credit account on a car I had for 5 days when it started to run hot because of an underlying problem they knew about!!!
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Nice, pleasant waiting room except for one customer talking on cell phone as if he was only person present.
Nice, pleasant waiting room except for one customer talking on cell phone as if he was only person present.
- Customer service
- 5.0
- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Well I think I spoke too soon. I had given the dealership a very good review (5 stars). I had purchased a used 2011 Honda Accord from this dealership (Superior Subaru of Houston / 17100 Northwest Fwy). The car being used had several issue which they stated they would fix. One being the sunroof (Did not open). They did fix the sunroof but damaged the headliner in the process. They refused to fix it but advised they can direct me to someone who can fix it (SMH). Meaning, I would have to come out of pocket. I had headliner debris all over my back seats. I understand the car is old (2011) but it was intact when I dropped it off. Now with that being said, they did wash my car from the outside. Be careful with these people. They paint you a pretty picture at first. Not happy at all!
Well I think I spoke too soon. I had given the dealership a very good review (5 stars). I had purchased a used 2011 Honda Accord from this dealership (Superior Subaru of Houston / 17100 Northwest Fwy). The car being used had several issue which they stated they would fix. One being the sunroof (Did not open). They did fix the sunroof but damaged the headliner in the process. They refused to fix it but advised they can direct me to someone who can fix it (SMH). Meaning, I would have to come out of pocket. I had headliner debris all over my back seats. I understand the car is old (2011) but it was intact when I dropped it off. Now with that being said, they did wash my car from the outside. Be careful with these people. They paint you a pretty picture at first. Not happy at all!
- Customer service
- 3.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Honestly will never buy a Subaru again due to how much of a hassle it is to replace a lost key. Your pricing on a replacement key and programming is obscene, and your policy on programming third-party hardware is completely unreasonable. Due to your ridiculous hardware price, I purchase a replacement key online and brought it to Superior Subaru to program. The first issue was that you don't cut the key, which really doesn't make sense. The second issue is that you "programmed" the key for $70, although the programming you did only half worked. But this didn't keep you from charging me the full $70. So essentially I paid for a service that you failed to fully render yet you refused to provide a refund, which ultimately amounts to theft. Really disappointed in your dealership, and will not be coming back for service or any other purchases.
Honestly will never buy a Subaru again due to how much of a hassle it is to replace a lost key. Your pricing on a replacement key and programming is obscene, and your policy on programming third-party hardware is completely unreasonable. Due to your ridiculous hardware price, I purchase a replacement key online and brought it to Superior Subaru to program. The first issue was that you don't cut the key, which really doesn't make sense. The second issue is that you "programmed" the key for $70, although the programming you did only half worked. But this didn't keep you from charging me the full $70. So essentially I paid for a service that you failed to fully render yet you refused to provide a refund, which ultimately amounts to theft. Really disappointed in your dealership, and will not be coming back for service or any other purchases.
- Customer service
- 3.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 2.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase