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Red Rock Hyundai

(52 reviews)
New (877) 650-9806 (877) 650-9806
Used (888) 335-7041 (888) 335-7041
Service (888) 869-9103 (888) 869-9103

Reviews

(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Red Rock Hyundai from DealerRater.

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This place has no integrity. They flubbed a standard oil change on a vehicle with less than 10K. They removed the oil and didn't replace the oil or used a faulty O-ring. Sent a 75 year old grandma out (my mom) to have her engine seize 5 times in busy GJ traffic. Then when the mechanic met her at the car upon her return, he said, "This car has no oil." Their mistake--perhaps an honest mistake on a busy day... However, they refuse to stand by their poor workmanship with ANY sort of accommodation or consideration. This dealership is bad news.

This place has no integrity. They flubbed a standard oil change on a vehicle with less than 10K. They removed the oil and didn't replace the oil or used a faulty O-ring. Sent a 75 year old grandma out (my mom) to have her engine seize 5 times in busy GJ traffic. Then when the mechanic met her at the car upon her return, he said, "This car has no oil." Their mistake--perhaps an honest mistake on a busy day... However, they refuse to stand by their poor workmanship with ANY sort of accommodation or consideration. This dealership is bad news.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Beware Red Rock Dealerships especially the Hyundai dealership service department. I made an appointment for a transmission flush on a 2012 sonata, and asked for a ballpark price (which they said was around $215), so I went ahead and booked the service. once my wife picked up the car they had charged me $400. I called 4 other transmission services in town to compare pricing, and they were all $250 including another non red rock dealer. I asked them to charge me a similar rate and refund the difference, they refused. When I questioned them about the price they said that CVT transmissions were expensive to service, and I responded it is not a CVT transmission. I said that is the highest transmission fluid service I have ever seen, and they said it is what it is. Then they went as far as to recommend I change my brake fluid, my battery and my brake pads, which would not be mind blowing recommendations had I not just had those replacements a week earlier from another vendor. This is after I have purchased 2 cars from them previously, but I can tell you these folks are not afraid to gouge you, and I would save your money and steer clear. They have lost a customer permanently, I will drive to SLC or Denver or further to avoid the red rock dealerships in Grand Junction.

Beware Red Rock Dealerships especially the Hyundai dealership service department. I made an appointment for a transmission flush on a 2012 sonata, and asked for a ballpark price (which they said was around $215), so I went ahead and booked the service. once my wife picked up the car they had charged me $400. I called 4 other transmission services in town to compare pricing, and they were all $250 including another non red rock dealer. I asked them to charge me a similar rate and refund the difference, they refused. When I questioned them about the price they said that CVT transmissions were expensive to service, and I responded it is not a CVT transmission. I said that is the highest transmission fluid service I have ever seen, and they said it is what it is. Then they went as far as to recommend I change my brake fluid, my battery and my brake pads, which would not be mind blowing recommendations had I not just had those replacements a week earlier from another vendor. This is after I have purchased 2 cars from them previously, but I can tell you these folks are not afraid to gouge you, and I would save your money and steer clear. They have lost a customer permanently, I will drive to SLC or Denver or further to avoid the red rock dealerships in Grand Junction.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Great experience. Salesman was knew his vehicle very well and was a joy to be around.

Great experience. Salesman was knew his vehicle very well and was a joy to be around.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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From start to finish it was a great experience. Very curious, helpful, and informative. I will recommend this dealer very highly.

From start to finish it was a great experience. Very curious, helpful, and informative. I will recommend this dealer very highly.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Brandon is amazing! He's so patient and kind. I was sressed my car blew a head gasket and I looked all over for a replacement. Lucky for me I stopped at Hyundai in Grand Junction Co. I found the perfect car and Brandon patiently helped me through the process. I definitely recommend Brandon and Vance at Hyundai! Thank you guys so very much!!!

Brandon is amazing! He's so patient and kind. I was sressed my car blew a head gasket and I looked all over for a replacement. Lucky for me I stopped at Hyundai in Grand Junction Co. I found the perfect car and Brandon patiently helped me through the process. I definitely recommend Brandon and Vance at Hyundai! Thank you guys so very much!!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Eli was very helpful when I wanted to trade in my vehicle. He was willing to work with me to the best of his ability, and did a fantastic job at getting me the vehicle I wanted! I had a much better experience here at Hyundai with Eli than I did at the previous dealership I had purchased my vehicle that I traded in. Super friendly, professional, and great at his job. Also it was very nice to meet another car enthusiast, makes for great conversation! Overall I had a great and fun experience with Eli! Thank you for the car!

Eli was very helpful when I wanted to trade in my vehicle. He was willing to work with me to the best of his ability, and did a fantastic job at getting me the vehicle I wanted! I had a much better experience here at Hyundai with Eli than I did at the previous dealership I had purchased my vehicle that I traded in. Super friendly, professional, and great at his job. Also it was very nice to meet another car enthusiast, makes for great conversation! Overall I had a great and fun experience with Eli! Thank you for the car!

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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Eli was really helpful and very knowledgeable about the Hyundai Palisade. He’s been very responsive on any questions I’be had since purchasing.

Eli was really helpful and very knowledgeable about the Hyundai Palisade. He’s been very responsive on any questions I’be had since purchasing.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Highly recommended Brandon very easy to work with, trustworthy and honest. Will be going back in the future!

Highly recommended Brandon very easy to work with, trustworthy and honest. Will be going back in the future!

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5.0
  • Does recommend this dealer
  • Shopped for a used car
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This team is very helpful and easy to work with! I just got into my 3rd car with Hyundai and my 2nd car with this specific dealership. I feel like I was treated fairly and given great service.

This team is very helpful and easy to work with! I just got into my 3rd car with Hyundai and my 2nd car with this specific dealership. I feel like I was treated fairly and given great service.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Eli was great to work with. Answered all my questions and was very accommodating. I can't recommend him enough to everyone.

Eli was great to work with. Answered all my questions and was very accommodating. I can't recommend him enough to everyone.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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