BMW of Akron

I’ve never been in a BMW dealership before and was very pleasantly surprised. Seems to me the sales people are a “ cut or two” above the typical car salesman. I worked with Eric and Art on a purchase of a used vehicle. No pressure, not pushy, and no BS. We agreed on terms and price and my wife and I left as very happy customers.

I worked with Art on a 1994-5 Jaguar. Very nice conversations only problem was the price it seemed a bit high compared to others. I'm still interested in the auto.

I took time off work to go to the dealership to look at 2017 BMW. From step one, I was kept waiting and waiting. Every time I would ask for help, all I heard was he'll be right there. Finally when the salesman did come, he was always running to help someone else. Then, once we finally settled on the car, again, always kept waiting while someone else was being helped even when I made an appointment to see the salesperson per his instructions, then only to be passed on to some, very nice, but still junior valet. The paperwork process was horrible with mistakes. When I realized they didn't process my plate transfer correctly, I contacted Eric the Business Manager only to find my repeated messages go unanswered. I even emailed the President, Nathan Lancry to explain my issues which after 3 days still goes unanswered.

Eric Eisenhart is knowledgeable and helped me purchase a CPO via computer and telephone. He was my eyes, and handled all questions and issues BEFORE I drove 3 1/2 hours to take the vehicle. Eric was 100% honest. Eric was also very patient when teaching me some "new" tricks using the onboard technology. I certainly recommend Eric and BMW of Akron.

I purchased a BMW here 3 months ago and had issues with the title transfer to a different state. As a result, I had to call the dealership for more information, but no one will return my calls.

I called looking for a certain car, and this dealership had it. I came in and Clevon assisted me during the test drive - great experience. He was extremely knowledgeable, friendly and had a real life approach to my situation. He is a true asset to the team. We returned to the dealership and I decided to purchase the car. Mark assisted me with the sale. He was one of the best sales professional that I have ever met. No pressure, no BS and no interest in wasting my time. He was efficient and detailed and made me feel like I was the only person in the dealership. He made sure the car specs met my specific needs and he made sure I was getting the best value. I can 100% guarantee I will be back in a few years. Excellent dealership, it wasn't stuffy and it had a great overall atmosphere.

Came to BMW Akron for my first bmw, wow hands down sales team is so amazing to work with, these guys know there cars down to every feature, This dealership knows how to treat customers right.

My lease was nearing its end, so I met with the dealership to discuss options. Justin Bisconti was able to explain the different options available to me. I wasn't even sure I'd be able to afford another BMW, but Justin made it happen and I'm beyond thrilled with my new car! Erik Parkinson in Financing was also incredibly helpful. Overall a great experience!

Took delivery of my 5 series last night and it was an amazing experience. Michelle Laughman is what I'd consider to be a top notch sales professional as is Joshua Deluco.

I'm located in Michigan, and came across an incredible deal at BMW of Akron. I was apprehensive at first to make the 3 hour trip to a car I've never seen, but after talking with Art (sales manager) and the finance manager, I found the deal would just be impossible to beat anywhere else. I worked with Mark Stacy briefly but he was an upstanding client advisor. Extremely friendly and honest. Everyone from the BMW Genius to Art was an absolute pleasure to deal with. I didn't even notice the drive home since I was so pleased. If you're looking for a BMW and Akron is on your radar, pull the trigger before someone else does. Gino