Reviews
Great Price and Service
Great selection and excellent prices. The salesman make the sale quick and easy. Easy to get along with people. Customer for many years with Subaru, Toyota and Chevy cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear RK Believer, Thank you for sharing your 5-star experience. We appreciate your continued loyalty! Sincerely, Shelly Glazer Customer Satisfaction Manager 757-431-6539
Good experience
I had some work done on my cars at different times throughout the year. Jason Castellanas was very helpful in finding the best prices available for tires and other parts needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Deewman, We are happy to hear that Jason was helpful in finding the right tires for you! Thank you for your wonderful comments. Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
GREAT PARTS DEPT
OUR BUSINESS ORDERS PARTS FROM RK AND THEY HAVE A GREAT TEAM THERE! THE DRIVER DAN BOARD IS ALWAYS PLEASANT AND GETS HERE QUICK! DAN AND DANNY ANSWER OUR QUESITONS AND GET THE PARTS OUT PROMPTLY! THANKS GUYS!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Autosolution, Thank you for taking the time to let us know about your experiences with our parts driver, Dan! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
RK Made It Happen!
I was searching for a reliable vehicle for my daughter while attending college out of state. RK took the time to help me purchase a vehicle and helped me make arrangements to transport the vehicle to my daughter. The dealership went one step beyond the purchase of the vehicle. Wonderful staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear mcdaniels2015, Thank you for your kind comments about our wonderful staff and thank you for taking the time to let us know how your experience went! Welcome to the family! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
Best dealership
This is the best dealership! I have purchased many cars last 5 from RK! I will never go to another dealership! They are always so helpful, knowledgeable, and make me feel like a VIP!! Thank you to everyone at RK
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Jborros, You are a VIP! Thank you for your kind comments and we are happy to hear that our staff was helpful and knowledgeable about our vehicles while you were in for a visit with us. We also want to thank you for being a loyal customer of ours and we look forward to seeing you in the future! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
Should Be your first stop
Friendly, relaxed sales experience. Extraordinary Sales Associate Karlie Voss was extremely friendly & knowledgeable about the entire product line. She was able to quickly find the vehicle that fit our needs and our budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Real Person, Thank you for your kind comments! We are are happy to hear that you had a friendly and relaxing experience with us and that Karley was able to find the right vehicle for you! Welcome to the RK Subaru family! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
Great!
Service was great! Employees were very friendly and nice. Procedure was also very quick and quite easy! The car we bought was awesome as well!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Dear dietz63, Thank you for your kind comments about our friendly staff. We are happy to hear that the buying procedure was quick and easy and that you are happy with your new vehicle! Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
Efficient, friendly service
It is easy to make an appointment on line. There is always someone there to greet you and efficiently write you up. They keep you informed as the service is ongoing.Trustworthy technicians. They check for any recalls while there and complete the service needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Oceanlover, Thank you for your kind words. We are very happy to hear that our online service scheduler is easy to use. We are also happy to hear that our service team is active in keeping you updated on your vehicle and completing the services needed. Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
Buying a new car
Hannah Cooper our sales rep did a wonderful job in helping us get our new vehicle.Everyone at the dealership went out of their way to make us very comfortable during the entire process. It was painless and we don't like shopping for cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Roy B, Thank you for your kind comments. We are excited to hear that everyone went out of their way to make you feel comfortable during the process and that Hannah did a wonderful job helping you get your new vehicle. Sincerely, Shelly Glazer Customer Satisfaction Manager (757) 431-6539
Thought they were good
My mom purchased my car in July 2016 from RK Chevy big mistake. The sales people that sold her the car seemed to all dissapear when the sale was final. Within two months we happen to look under the hood the battery was completely damaged with battery acid everywhere probably causing some damage to my other parts under the hood. When we talked to the manager he said well it is a used car "newsflash" it is your job as a dealership to have your cars up to part for customers.We had to pay half of the total battery cost which is riduclous for just have brought the car. They seem Not to give a care. Not to mention the car wasnt even cleaned in the inside there was food trash and old recepits from the previous owner when purchased. Months later my check engine light is coming on and off. And my warranty they gave me expired in 2 months it makes no sense. Now the car most likely needs more work. And they are gonna give me crap about it. I would avoid this car dealarship if at all possible.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Queen21, Thank you for your posting. We would like to help you. We have discussed this situation with our used car managers, and are unable to identify you by "Queen21." If you would please call me, I would be happy to meet you to resolve your issues. Please call my direct dial number in the 757 area code 431-6594. I look forward to speaking with you. Sincerely, John Malaspina Chief Operating Officer
