Reviews
Write a reviewBest customer service I’ve ever had
Derek was awesome !! Probably saved me from getting stranded or in an accident due to bad battery and faulty front brakes. Just went in for an oil change and him and his team found other issues with my truck. Then when we agreed to fix issues he shuttled my wife and I back to our hotel and then picked us up again when it was ready. Awesome Guy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lane, and thank you for this great review! We're excited to hear that Derel took care of you! He is a great asset and we appreciate all he does. Best, The Downtown Auto Group Team
Service
Fast , friendly and clean. and my truck had the proper stuff to keep the dirt out while they was in it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Regards, The Downtown Auto Group Team
Love my new Jeep
Jordan is absolutely the best. Sent me great photos of different Jeeps and gave me lots of options to choose from. So patient. Then he drove to Salt Lake and delivered my new Jeep to me. Best customer service ever. Buy your new Jeep from Jordan...he takes the best care of his customers. It is totally worth the drive to Vernal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review! Jordan is great with people and focuses on what the customers' needs are. He will be pleased to hear about your positive experience. Congratulations on your new Jeep! If there is anything else that we can do for you please don't hesitate to reach out. Regards, The Downtown Auto Group Team
Excellent Customer Service!
Rob is so easy to work with. He has helped me get into two great vehicles now! The other employees were also very helpful and attentive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the kind words, Josie. We look forward to seeing you again in the future! The Downtown Auto Group Team
great service
Quick and reliable, got my truck in and serviced quick. Went above and beyond to make it right. would take truck back for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Regards, The Downtown Auto Group Team
Great Customer Service in the Service Department
The service team is so kind and thoughtful to work with. I really enjoyed taking my car in and having such a high level of service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alayna, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, The Downtown Auto Group Team
Very pleased
Friendly and efficient people. Was treated well. Got a good price. Like buying local. I would definitely work with them again.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ann, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Downtown Auto Group. Please feel free to contact us if you have any questions on your new purchase. Regards, The Downtown Auto Group Team
Amazing service
Everytime I am in there everyone is super friendly and helpful! They have an amazing facility and a wonderful staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Regards, The Downtown Auto Group Team
Great service
Great service and great folks, fixed my truck quickly and at a fair price, highly recommend this shop. They have coffee also, so there is that...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Regards, The Downtown Auto Group Team
Best Dealership around...
The Team definitely knows how to treat customers. Everyone was great and friendly. Service was number one. If you are not going to Downtown Auto Group you are truly missing out on a top notch team. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Theresa! Happy customers are our goal and our mission at Downtown Auto Group, and it's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Regards, The Downtown Auto Group Team