Madera Ford

I wish I did not have to write this review but truth is buyers beware. I’m stating both the good and the bad to keep full transparency. In my search for a newer vehicle I came upon Madera Ford. They had the exact 2015 Ford F-150 King Ranch platform I was looking for. At first Jose Morales my sales guy was very helpful got me the videos I asked for and told him of my situation. Being that I live 299 miles and 5 hour drive away from the Madera Dealership. We agreed on a deal Friday. My Dad and I drove up Saturday July 25th arriving by 11am. Took the truck out for a test drive and everything seemed to be going well. Till I saw the tpms fault light on. We came to an agreement on that and finished the deal of purchasing the truck. I was stoked finally bought something I could be proud of and hopefully not work on for a good while. About half way home 150 miles into our 299 mile trip from Madera ca to riverside ca, I noticed the truck mpg getting worse as well as it struggling to climb the grades. But it had been such a long day already I just wanted to be home. I parked the truck in my driveway, 325 miles put on from the trip Saturday July 25th, 2026, 6pm. Sunday July 26, 2026, 11am, I go out to my truck to start it and the first thing I see on the dash is a check engine light. I drove it around the block and immediately realized it was in limp mode, so parked it back in the driveway. I immediately sent Jose Morales my sales guy a text informing him of this issue. Less than 24 hours from purchasing my 2015 Ford F-150 King Ranch from Madera Ford and it was already not drivable. Later that same day I scanned the check engine light to find p0299 turbocharger underfoot condition, p0365 camshaft position sensor, and p0369 camshaft sensor. I sent a video over to Jose Morales, showing all this and documenting date time and mileage. I also found that the dealership had cleared these codes just 50 miles prior to me purchasing this vehicle. Showing they were well aware of making it my problem and very well could have broken down on my 299 mile drive home. He told me that he had let management know about it and that I would receive a call the following day Monday July 27th from the used car sale manger. That call never came. So I proceeded to try and get in touch with Jose Morales as well as any available manager. Which lead me to several dead ends. Managers hung up on me and told me they knew nothing about the situation but that I’d get a call back. Messaged Jose Morales that no one had contacted me and he also ignored my reaching out. Today Wednesday July 29th I’m writing this since I have not been reached out to at all since the sale of this inoperable vehicle by Madera Ford. I own a new vehicle that I have been unable to drive since the purchase. I will be updating this as more information becomes available as well as making a full video explaining it all with pictures of messages and scans.

Absolutely the best dealership in valley Service is top tier!! The other valley dealers try to mark up over MSRP but if you go see Mitch much easier process and prices

This dealer will add on hidden fees like $5000 more than actual listed price! Be careful, I bought a used car and scheduled for deep cleaning the next day! After deep cleaning my windshield had big crack and they are irresponsible! So, I changed it cost me $500 and vehicle registration renewal bill came to my house for $326! Be careful when you initial on each part! They are crooks! Cost extra $$$

When I call at 3:19pm they didn't mention anything about the car having issues. I arrived at 5pm and the car I wanted to see is no where around. excuse was I can't show you cause it needs brakes. probably don't have it. wasted my time.

My work to truck broke down on the 41. Fresno said it could be up two weeks before it is seen. I called Madera and Dan said tow it to us. Dan got it checked out and fixed in a day! I’m glad I called you guys!

We worked with a salesperson to make an appointment to view a used truck that we had found online. She encouraged us to move our appointment up by a couple of hours which we ended up doing. When we arrived on the lot (1hr 15min drive), the salesperson that greeted us never introduced us to the person that we made the appointment with. He and all of his associates kept telling us how popular this truck was - surely attempting to obtain negotiating power. When we were about to collect the key to take a look they told us that the truck had sold. The whole experience was slimy and shady. I don't recommend this dealership. How do you not hold a vehicle that someone clearly has an appointment to view?

Service was great! Dan got me in and out in 30 minutes and on a Saturday!

I came in to pick up my companies truck. As I waited for them to pull it up the sloppy dressed man on the left next to the slider was being loud and obnoxious. Then he started speaking in Spanish to the other employee maybe thinking I didn’t speak Spanish and he was using foul language I won’t repeat on here! The other man there was kind enough to review my paper work and pull up my truck.

Purchased a vehicle over the weekend. Monday I was supposed to receive a call regarding a spare key from Nelson our sales rep. Waited until Tuesday, husband sent an email. Went to pick up key after receiving email. He gets there, key is not available but willing to sell us one at a discounted price $600. Called and spoke with Manager Casey “I will look into the matter and call you back in 20mins”. I left another message an hour later and never heard back. Very unprofessional way to handle business especially after letting us know there was a spare key ready for pickup. We will never do business with Madera Ford again and will be advising our family and friends to do the same.

The process of buying a vehicle from this dealership compared to other dealerships was pretty normal. Marking up the vehicle and trying up sale worthless add ons. All that is expected from a dealership. But when I bought my vehicle, I did a trade in. It took them two months to pay off the vehicle I traded for. So i was paying 2 car payments. They also told me they would mail me a spare key since the business department that holds onto those keys were closed on the weekend. Its been 4 months since they told me that and I still haven’t gotten a key yet. Even after calling every 2 weeks. The response is always the same, “let me go find someone, i will call u back”. And i never get a call back.