Reviews
I called in the morning to get an appointment on my way across the US. They said they could look at the car if I was here by 3:00 p.m.. I arrived at 2:45 p.m. after having driven for 45 minutes to get here. Then they told me they didn't have time to look at my car because it was too late and sent me away. It would have been nice to get that information initially instead of after wasting a lot of my day. They said it was miscommunication on their end, but that doesn't seem like that's my problem. That seems like it's their problem, and they should have made it right.
I called in the morning to get an appointment on my way across the US. They said they could look at the car if I was here by 3:00 p.m.. I arrived at 2:45 p.m. after having driven for 45 minutes to get here. Then they told me they didn't have time to look at my car because it was too late and sent me away. It would have been nice to get that information initially instead of after wasting a lot of my day. They said it was miscommunication on their end, but that doesn't seem like that's my problem. That seems like it's their problem, and they should have made it right.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service just wished they had explained the amount of the payment much sooner before driving vehicle
Great service just wished they had explained the amount of the payment much sooner before driving vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Accomdating, concise, professional and polite. Thank you very much for the quick service. We'll be back!
Accomdating, concise, professional and polite. Thank you very much for the quick service. We'll be back!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Super friendly environment super helpful wonderful as a first time buyer who was just an exceptional service all around and I do recommend them to anyone that’s looking to buy a car
Super friendly environment super helpful wonderful as a first time buyer who was just an exceptional service all around and I do recommend them to anyone that’s looking to buy a car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleased with my purchase would definitely recommend deal went smoothly and process was done correctly thank you for the Empire team
Very pleased with my purchase would definitely recommend deal went smoothly and process was done correctly thank you for the Empire team
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Quick, attentive & courteous! Took the time to explain the camera recall to me and how they will call me when it's time for the Ford Fusions.
Quick, attentive & courteous! Took the time to explain the camera recall to me and how they will call me when it's time for the Ford Fusions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! We're glad to hear that Brian was able to provide quick, attentive, and courteous service, and that he clearly explained the next steps for your Ford Fusion's camera recall. We will be sure to pass along your kind words to him.
They always get me in within a day or so... They take their time to explain what was done and Alexia in service if great!
They always get me in within a day or so... They take their time to explain what was done and Alexia in service if great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! We're glad to hear that we provided great service. We will be sure to pass along your kind words to the team.
Horrible was asked what time I wanted to make the appointment and I agreed on 12:30 I got there and had to wait 21/2 hrs for a oil change and a sticker unbelievable
Horrible was asked what time I wanted to make the appointment and I agreed on 12:30 I got there and had to wait 21/2 hrs for a oil change and a sticker unbelievable
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for this frustrating experience. We completely understand your frustration and will work to improve our scheduling and service efficiency to ensure this doesn't happen again. Please reach out to our Service Manager directly so we can address this with you and make things right.
Service manager is always on point a professional. Great to deal with. Always satisfied with his services
Service manager is always on point a professional. Great to deal with. Always satisfied with his services
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback! We're thrilled to hear that you are always satisfied with our service and that Brian Santos continues to provide the professional, top-notch experience you deserve. We'll make sure to share your kind words with him!
I’m xx waiting for the car we purchased back in May, just terrible,period
I’m xx waiting for the car we purchased back in May, just terrible,period
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
This is certainly not the standard of service we aim to provide, and we want to look into this immediately to find out what is causing this delay. Please reach out to us directly so we can get you a clear update on your vehicle, and work to resolve this for you as quickly as possible.