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Empire Ford Inc.

(1,166 reviews)
Visit Empire Ford Inc.
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 11:00am–5:00pm Closed

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New (508) 717-3789 (508) 717-3789
Used (508) 525-4002 (508) 525-4002
Service (508) 525-4044 (508) 525-4044

Inventory

See all 430 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2018.
Empire Ford of Fall River serves drivers from the Southcoast and Rhode Island area as well as Cape Cod and Islands. Here, we work hard to stock the new inventory and used options that your lifestyle requires. • Unmatched Inventory: Empire Ford has one of the largest inventories of Ford vehicles in the region. Choose from nearly 500 new Fords including the award-winning F-150’s and Super Duty’s models, the stylish and adventurous Broncos, the versatile Explorers and more. Shop a comprehensive selection of new and used Ford models, tailored to suit diverse preferences and budgets.
Get the Most on the Southcoast! if you bought elsewhere, you paid thousands too much!

Service center

Phone number (508) 525-4044

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Joseph Filipe headshot
Joseph Filipe
Sales Associate
(7 reviews)
April Landry headshot
April Landry
Service Advisor
(8 reviews)
Cindy Regimald headshot
Cindy Regimald
Service Advisor
(7 reviews)
Josh Grace headshot
Josh Grace
Finance Manager - New Bedford store
(13 reviews)
Alexia Perez headshot
Alexia Perez
Mobile Service Coordinator
(22 reviews)
Anthony Pham headshot
Anthony Pham
Sales Associate
(6 reviews)
Bryce Sewall headshot
Bryce Sewall
General Sales Manager
(118 reviews)
Tioni Martinez headshot
Tioni Martinez
Sales Associate
(12 reviews)
Kevin Bancroft headshot
Kevin Bancroft
New Car Manager
(143 reviews)
Brian Santos headshot
Brian Santos
Service Advisor
(35 reviews)
Marc Gauthier headshot
Marc Gauthier
Sales Consultant
(36 reviews)
Jeremy Tavares headshot
Jeremy Tavares
Sales Associate
(10 reviews)
Roberto Perez headshot
Roberto Perez
Finance Manager - Fall River store
(117 reviews)
Kevin Pereira headshot
Kevin Pereira
Sales Manager
(103 reviews)
Martin Smith headshot
Martin Smith
Fixed Operations Director
(22 reviews)
John De La Cruz headshot
John De La Cruz
Finance Manager
(8 reviews)
Matthew Lewis headshot
Matthew Lewis
Sales Consultant
(7 reviews)
Katie Bessette headshot
Katie Bessette
Sales BDC
(17 reviews)
Nicole DeFreitas headshot
Nicole DeFreitas
Sales BDC
(8 reviews)
Tyler Torres headshot
Tyler Torres
General Manager
(47 reviews)
Josue Carchipuendo headshot
Josue Carchipuendo
Salesperson
(76 reviews)
Joe Ribeiro headshot
Joe Ribeiro
Commercial Truck Manager
(17 reviews)
Rick Torres headshot
Rick Torres
Dealer Principal
(16 reviews)
Danielle Cormier headshot
Danielle Cormier
Sales BDC
(6 reviews)
Kim Duarte headshot
Kim Duarte
receptionist
(6 reviews)
Debbie Mello headshot
Debbie Mello
Chief Operating Officer
(5 reviews)
Rob Collins headshot
Rob Collins
Sales Associate
(4 reviews)
Charlie Gomes headshot
Charlie Gomes
Sales Consultant
(4 reviews)
JP Guerin headshot
JP Guerin
Service Manager, Fall River Store
(4 reviews)
Ray Howard headshot
Ray Howard
Sales Associate
(4 reviews)
Kasey Leandre headshot
Kasey Leandre
Sales Associate
(4 reviews)
Louis Oliveira headshot
Louis Oliveira
Sales Consultant
(4 reviews)
Geovani Alvardo headshot
Geovani Alvardo
Sales Consultant
(2 reviews)
Chelsea Cabral headshot
Chelsea Cabral
Deal Clerk
(2 reviews)
Linda Ferreira headshot
Linda Ferreira
Marketing Director
(2 reviews)
Mert Marigoz headshot
Mert Marigoz
Product Specialists
(2 reviews)
Ethan Williams headshot
Ethan Williams
Sales Consultant
(2 reviews)
Janae Bettencourt headshot
Janae Bettencourt
Title Clerk
(1 review)
Kevin Cronan headshot
Kevin Cronan
Sales Consultant
(1 review)
Anastasia Giarrusso headshot
Anastasia Giarrusso
Sales Consultant
(1 review)
Susan Goulart headshot
Susan Goulart
Sales Consultant
(1 review)
Luis Hernandes headshot
Luis Hernandes
Sales Consultant
(1 review)
Steven Jarvais headshot
Steven Jarvais
Parts Counterperson
(1 review)
Jessica LeBeau headshot
Jessica LeBeau
Parts Manager
(1 review)
Robin LePage headshot
Robin LePage
Accounts Payable
(1 review)
Leila McMahon headshot
Leila McMahon
Accounts Payable / Accounts Receivable
(1 review)
Shannon Bettencourt headshot
Shannon Bettencourt
Receptionist - Empire Ford of New Bedford
Austin MacArthur headshot
Austin MacArthur
Sales Consultant
Kevin Mayers headshot
Kevin Mayers
Parts Counterperson
Kimberly Moreno headshot
Kimberly Moreno
Receptionist, Empire Ford Inc. Fall River
Ashley Osario headshot
Ashley Osario
Sales Consultant
Haley Pacheco headshot
Haley Pacheco
Receptionist - Empire Ford Inc. Fall River
Nicholas Viera headshot
Nicholas Viera
Parts Counterperson

Reviews

(1,166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Ford Inc. from DealerRater.

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Worst dealership I ever delt with the lies by sales staff the finance manager etc the bronco have been in and out of the repair shop especially for grinding noise in reverse overall junk

Worst dealership I ever delt with the lies by sales staff the finance manager etc the bronco have been in and out of the repair shop especially for grinding noise in reverse overall junk

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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They were very professional and helpful when I was looking for a truck. There was no sales pressure at all . Ethan had everything thing ready at the time of pick up. This was one of the best and easiest times that I had buying a vehicle. Thank you for making it a pleasure.

They were very professional and helpful when I was looking for a truck. There was no sales pressure at all . Ethan had everything thing ready at the time of pick up. This was one of the best and easiest times that I had buying a vehicle. Thank you for making it a pleasure.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Great experience, came in knowing what I wanted , and Ethan and the team helped with achieving the purchase

Great experience, came in knowing what I wanted , and Ethan and the team helped with achieving the purchase

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Very good I have already completed a survey. Everything was excellent except too many surveys after the fact. One is enough.

Very good I have already completed a survey. Everything was excellent except too many surveys after the fact. One is enough.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The dealership was great Quick service and no issues with communication The Last Four Words

The dealership was great Quick service and no issues with communication The Last Four Words

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Sales and finance departments were professional and helpful Thrre needs to be better communication between service and salea

Sales and finance departments were professional and helpful Thrre needs to be better communication between service and salea

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
—
Overall facilities
—
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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C Brought A 2021 bronco what a junk will never buy a car from empire Ford again

C Brought A 2021 bronco what a junk will never buy a car from empire Ford again

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Quick and Easy. Just called schedule and all set. Not much time at the dealer either. Pretty much in and out. Before done with coffee next door was already to go. Thanks Empire.

Quick and Easy. Just called schedule and all set. Not much time at the dealer either. Pretty much in and out. Before done with coffee next door was already to go. Thanks Empire.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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the worst experience ever ive been i bought the truck on september 1st been paying insurance for three weeks on it and sill havnt gotten it ready o get my money back the worst service ever

the worst experience ever ive been i bought the truck on september 1st been paying insurance for three weeks on it and sill havnt gotten it ready o get my money back the worst service ever

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Great staff, quick in and out. Will definitely be a returning. No time wasted. Kevin’s a great guy

Great staff, quick in and out. Will definitely be a returning. No time wasted. Kevin’s a great guy

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Paul, thank you so much for the 5-star review! We know your time is valuable, so we're thrilled to hear Kevin and our team got you in and out quickly. We appreciate your business and look forward to serving you again at Empire Ford!

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