Spreen Acura Hours
The experience of purchasing the car was mostly positive, other than the salesperson insisting that the bumper on one car had not been repainted when clearly... it was a different shade than the rest of the car. It has been a major headache since then. I realized on the drive home that the car, a '15 TLX V6, shifted hard in certain gears. It was still under warranty, so I took it to the dealer near me within a couple of days. The car needed an entirely new transmission, and it was in the shop for almost 3 weeks. It also needed new tires. I would think that an ACURA dealer would be able to tell that an ACURA needed a new transmission. They clearly do not do anything to check out the used cars they are selling. Fortunately my local dealer is fantastic and got the entire thing covered for me and kept me in a loaner until it was done. They sent me the second key which they couldn't find when the car was delivered, and did not put enough postage on the envelope so I had to go to the post office and pay $1.22 to pick it up. I'm glad they decided that my time has so little value. Finally, though I live in Arizona and gave them an Arizona address with my Arizona license and told them I was taking the car back to Arizona they decided to register the car in California, wasting $300 of my money. Now I get to try and fight the CA DMV for a refund because they insist that I made the mistake and that I should have no problem driving a car in AZ with CA plates when I am an AZ resident. They are wrong, and the first time I get pulled over I will be cited. I'm sure they know they are wrong, but the finance manager didn't want to admit that he screwed up. They kept sending me emails asking for a review. I responded with some of my frustrations and asked them to have someone contact me before I gave an honest review, but they did not care to do so. So per their request, I'm leaving my feedback. I would not recommend that anyone buy a car from Spreen Acura, ever. They are very clearly incompetent, and have no desire to resolve customer concerns. They sold me a defective car, registered my car in the wrong state, and can't even calculate postage.