Spreen Acura Hours
Spreen Acura sales manager and service did not deliver promises they made. Service screwed up my appointment and did not apologize. When they serviced... the car they did a very bad job. Sales manager would not return my calls in spite of several emails and calls.
does not display accurate car information and does not correct it. I do not understand how a dealership would mess up on this, it was alarming.
Worse interaction with a car dealership EVER!!! Called them to ask to put a deposit down on a used 2016 ILX. I was told, "We do not hold vehicles... Even with a $10k deposit, due to not having a contract". I asked how we get a contract? The answer you have to be in person to do so. I explained 2 different times I live in a different state, I will be driving there this weekend to purchase. Their answer, "No problem see you then". So I of course was happy they changed their minds and said oh, so you will hold it. NO, was the response I got. I then asked am I just supposed to take a gamble that it will still be there when I get there. They reply, "Yup, if someone else buys it before then there is nothing we can do about it." I've purchased 3 different Acuras brand new and am making my decision soon if I will be getting another new MDX. At this point I will tell every one I know to avoid this place. Worst service I've ever encountered. I did ask to speak to the manager, I was told that is Chris Rushing. When the sales man got back on the phone he said Chris is not going to get on the phone to tell you the same thing I just said. I asked is he refusing to speak to me, YES was the answer. AGAIN... AVOID THIS PLACE UNLESS YOU WANT THE WORST SERVICE EVER!!
The experience of purchasing the car was mostly positive, other than the salesperson insisting that the bumper on one car had not been repainted when clearly... it was a different shade than the rest of the car. It has been a major headache since then. I realized on the drive home that the car, a '15 TLX V6, shifted hard in certain gears. It was still under warranty, so I took it to the dealer near me within a couple of days. The car needed an entirely new transmission, and it was in the shop for almost 3 weeks. It also needed new tires. I would think that an ACURA dealer would be able to tell that an ACURA needed a new transmission. They clearly do not do anything to check out the used cars they are selling. Fortunately my local dealer is fantastic and got the entire thing covered for me and kept me in a loaner until it was done. They sent me the second key which they couldn't find when the car was delivered, and did not put enough postage on the envelope so I had to go to the post office and pay $1.22 to pick it up. I'm glad they decided that my time has so little value. Finally, though I live in Arizona and gave them an Arizona address with my Arizona license and told them I was taking the car back to Arizona they decided to register the car in California, wasting $300 of my money. Now I get to try and fight the CA DMV for a refund because they insist that I made the mistake and that I should have no problem driving a car in AZ with CA plates when I am an AZ resident. They are wrong, and the first time I get pulled over I will be cited. I'm sure they know they are wrong, but the finance manager didn't want to admit that he screwed up. They kept sending me emails asking for a review. I responded with some of my frustrations and asked them to have someone contact me before I gave an honest review, but they did not care to do so. So per their request, I'm leaving my feedback. I would not recommend that anyone buy a car from Spreen Acura, ever. They are very clearly incompetent, and have no desire to resolve customer concerns. They sold me a defective car, registered my car in the wrong state, and can't even calculate postage.