Westchester Toyota

Abraham and the team at Westchester Toyota were professional, personable, and flexible. There were no uncomfortable moment during which we felt pressured or manipulated as is sometimes the case in a car dealership. Highly recommend.

Bought two cars at this dealership and both experiences were great. They lowered the price of my corolla and helped me get a good interest rate on my new car. I highly recommend this dealership for anyone looking to get a new vehicle.

DISHONORABLE sums up the ethos and tactics of sales reps and “managers”. Waited 5 weeks for new vehicle to arrive. Out the door price for VIN with defined specs agreed, deposit paid and multiple levels of validation performed (email, text, in person). YET the day of sale, a “manager” interjects himself into process, jacks up the sale price, while the sales rep remains mute and shrugs shoulders. We walked and only regret wasting time and effort here. Dealers and staff who practice these tactics tarnish Toyota’s reputation. Be warned and stay clear.

The Dealership was excellent, professional and friendly, the salesman Johnny Hernandez was outstanding, I do not know how they could be any better. I will recommend them to friends and family.

Worst experience buying a car in my life, and we've owned 25+. First, they tried to lie to us to pay for certification, when the car we were buying was clearly listed as Certified Gold. They said "Certified Gold" means that the car CAN be certified, not that it IS certified. Bush league scammers. Second, the so-called "Certified Gold" Toyota came without floor mats, as if you were buying a used Hyundai from Joey's Used Cars. Third, the car came with only one key fob... Yes, a Certified Gold Toyota. They said the "key guy" is not there, he only comes once or twice a week, so we have to make the two-hour trip to Yonkers to meet him at his convenience. At this point we were ready to pay for programming ourselves if we had the fob and I begged them to ship it to us. Three people promised to mail the key fob, we still don't have it. We bought the car in November of 2024. Here we are, May of 2025, still no key. Great customer service, Westchester Toyota. Stay away, people.

Mr Hernandez was professional, responded to text messages & phone calls. I would buy from him again.

The service was outstanding. Abraham was informative , patient with my decision making, answered all my questions and went out of his way to make sure I was comfortable with my decision. All costs were clear and up front. Best experience I ever had with buying a new car.

We had the pleasure of working with Ricardo to test drive and purchase a certified used 2017 Toyota Rav4 Hybrid Limited with low 22K mileage. Ricardo was very knowledgeable and accommodating, gave us a thorough review of the car's maintenance and Carfax history, a thorough look-over of the car's features, and a good test drive. Once back inside Ricardo and other Toyota staff worked with us to secure financing and all NJ DMV paperwork and we drove away with our new vehicle. We're very pleased with how everything turned out and highly recommend Ricardo for his professionalism and calm demeanor through what can sometimes be a difficult process. Our experience was excellent. Our apologies, the woman we worked with in financing was also phenomenal but her name escapes us. She was also a five-star rating! The time from start to finish was longer than expected, but that was due to getting through the NJ DMV points requirements.

I recently had the pleasure of working with Johnny, and I couldn’t be happier with the experience. From start to finish, Johnny was attentive, professional, and genuinely cared about making the process smooth and stress-free. He took the time to answer all my questions, made sure I was comfortable with every step, and even topped off the gas tank before handing over the keys to my new car — a small gesture that made a big impression. If you’re looking for someone who goes the extra mile (literally), Johnny is your guy. Highly recommend!

I recently had an outstanding experience at Westchester Toyota, and I couldn't be happier with my purchase! From the moment I arrived, the staff was friendly and welcoming. Johnny, in particular, went above and beyond to ensure I found the perfect vehicle for my needs. He was knowledgeable, attentive, and genuinely took the time to listen to my preferences. Johnny made the entire car-buying process smooth and enjoyable, answering all my questions and providing valuable insights without any pressure. I highly recommend Westchester Toyota to anyone in the market for a new car, and I can't thank Johnny enough for his exceptional service. He truly made my experience memorable!