Quirk Chevrolet Manchester

Shown a "demo" '23 Silverado advertised on their website and represented as "a demo that is new". (I've seen this before, dealer plates go on the vehicle, vehicle is never titled. It's right in NH law. Over 2,000 miles never titled is demo). Had, in what I will only say in my opinion was a horrific sales experience with Craig Russell. But, the GM product was good and the price was good, so as many of us often have I slogged past the slime. Next day filed a complaint to ask if tactics used during the sale were legal. The Gen. Mgr. told me immediately that they can refuse sale of a vehicle to anyone, NOT, wow are you kidding, not can I get your story of events. He asks me what do I want to do? I told him honestly I didn't know. I was hoping he'd of steered the conversation I guess. So that was it there, Chevy branch never contacted me the next day like every "new" vehicle I've purchased. Had to ask for my sales contract as the night I purchased it they said they'd e-mail me the contract. (I know. But I was frazzled.) Dealership contact ended. Wrote a letter of demand knowing that would reignite communication. I then find out through the Mass RMV that the truck had been titled by Quirk already... Owner #1. Certificate of origin no longer a factor. For approx. 3 weeks through the BBB and e-mails the attorney representing them denied the vehicle as used. AFTER the approx. 3 week period I'm told I signed a document stating I knew the vehicle was used. I said I would love to see it. The PDF document I received was most suprising as it was a Mass Title reassigned to Quirk Chevy Manch. Owner #2, then below that, a reassignment of title the night of my purchase. I've never seen a Mass Title before, use your imagination. The truck had transformed from a new/demo to a used vehicle and I had known that all along even though they had just been fighting for weeks saying it wasn't? First I was upset and frantic called, emailed, called Attorney multiple times. Our usual communication had a lag and I was accusing something serious. I regained lucidity and was like... if they had this supposed physical title of transfer (no ppwk in my contract mentioning this, no buyers guide in my contract or on the truck) WHY if I called and said "I don't have a new truck here!" wouldn't the first thing you present be that reassignment of title and say... Hey, BBB, hey Kevin you hit your head. Here's a Gov. doc. RIGHT HERE, that you signed. Stop contacting us. OR would you have a boutique lawfirm out of Boston go back and forth with me for weeks whether the truck was used or not? GM involved by me. Make sense to anyone? Sales contract checkbox is checked new, on odometer statement page disclosed mileage and checked the box that truck was new. Not demo, not used. I'll find out on Monday what they checked off on the Gov. doc. for app. of NH Title. My story is true. No word of a lie. Tried calling the dealer, Tried the BBB, the gentleman I spoke with said him nor his Super. had ever seen anything like this before so they just closed the complaint. He admitted it was beyond the purvue of what BBB can help with. One other thing I can't figure out and I do not know the answer. On my contract I was shown $0 for a Limited Lifetime Engine Warranty, no spots to opt out, only boxes to opt in which my salesman populated. Just something Quirk does, the salesman said. Zeros all down the contract. Much later as I'm dissecting things I pull up the warranty page and it says "How much extra will it cost?" the word extra caught my eye but I kept reading. It then says "Nothing! The Lifetime Engine Warranty comes with the selling price of the vehicle." .... Wouldn't that sentence just stop at the word Nothing!? No one will answer me on this point, the insurance is by Zurich so it's not free to Quirk. Maybe someone else can find out is it baked into the price? Or is it out of the kindness of their hearts and they have a huge red ink line on their ledger?

We had a totally flat tire -- and running tight on time to get to Logan airport. The Quirk Service team jumped into action and had us on our way in 20 minutes. And no charge for an unscheduled visit. Thanks, guys. You made our trip back home a success. You are the best !!

Wonderful experience!! Quick and painless!! Love my new truck!

Every part of the experience was 10/10. Siobhan was amazing and made everything painless.

Always great service and always reasonably priced!

Autumn our salesperson made all the difference in the world.!! So so enjoyable respectful professional, very well knowledgeable of the vehicles,,.. was no nonsense and was the fastest easiest negotiations in 40+ years of purchasing vehicles

Autumn is the best ever! I got stuck with my car breaking down on Friday (the night it froze) on my way home from work. I made in to the parking lot, had no way home but Autumn gave me a ride home, but on top of that I had ordered groceries to pick up on the way home and she took me to pick them up. Kevin in service was so great as well! GREAT TEAM!

Autumn was absolutely amazing to work with. She was very courteous and professional from the moment I spoke to her on the phone. She addressed everything and answered all of the questions I had about the available vehicles and was more than accommodating. I love the fact that she was the only person I had to deal with for the entire process from start to finish and there wasn?t a ?closer? brought in to be overly aggressive on making a deal happen. Overall this was the best experience I have had at a car dealership.

This was one of the easiest, fastest, and stress free vehicle buying experiences I?ve ever had. Siobhan was great to work with.

Warranty repair quickly and efficiently. Also updated inspection sticker.