Reviews
Write a reviewWe had a problem with the engine or our rental car on the way back from Canada to Brooklyn, NY. The staff at the dealership was super nice and understanding!!! They were willing to check out the car and push us in as an emergency right away! When it turned out that our engine needed extensive repairs and we wouldn't be able to resume our trip with our car the staff was extremely courteous and helpful!!! They even allowed us to stay in their lounge past closing time to wait for our ride to come!
We had a problem with the engine or our rental car on the way back from Canada to Brooklyn, NY. The staff at the dealership was super nice and understanding!!! They were willing to check out the car and push us in as an emergency right away! When it turned out that our engine needed extensive repairs and we wouldn't be able to resume our trip with our car the staff was extremely courteous and helpful!!! They even allowed us to stay in their lounge past closing time to wait for our ride to come!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
The worst dealership ever. Took 2014 Chevy Spark to get air fixed. Check engine light was on so they said needed to check engine. It was a two or three day job. The car never moved for two weeks. It took two months to get back and the air they " fixed " lasted to outings.
The worst dealership ever. Took 2014 Chevy Spark to get air fixed. Check engine light was on so they said needed to check engine. It was a two or three day job. The car never moved for two weeks. It took two months to get back and the air they " fixed " lasted to outings.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Neil, I understand that this issue has been fixed. We all wish you the best of luck and hope you enjoy the Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
Took two and half hours to have four tires changed!!
Took two and half hours to have four tires changed!!
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service at Della Chevy in Plattsburgh! Courteous and thorough service. I get all my service done at Della because of the great experience and excellent quality.
Excellent service at Della Chevy in Plattsburgh! Courteous and thorough service. I get all my service done at Della because of the great experience and excellent quality.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Called to speak to your service advisor with a question on January 7th about thewheel alignment done of January 5th and was told he was not available and would call me back. Today, January 13th, I still have not heard from him. I'm not too happy!
Called to speak to your service advisor with a question on January 7th about thewheel alignment done of January 5th and was told he was not available and would call me back. Today, January 13th, I still have not heard from him. I'm not too happy!
- Customer service
- 3.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Very respectful and polite!!! I'll definitely recommend family/friends to Della Chevy. Thanks Ian Rennie for everything.!!!
Very respectful and polite!!! I'll definitely recommend family/friends to Della Chevy. Thanks Ian Rennie for everything.!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
When buying my new truck, it was a great experience with this company. They helped me out and no problems what so ever
When buying my new truck, it was a great experience with this company. They helped me out and no problems what so ever
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Asked for a quote 2 weeks ago and sales person still hasn't gave me one! Sales person acts like it is illegal to give me a straight up quote on the vehicle I have asked about
Asked for a quote 2 weeks ago and sales person still hasn't gave me one! Sales person acts like it is illegal to give me a straight up quote on the vehicle I have asked about
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
The service adviser was attentive to my concerns with my 2004 Impala after we found out it had basically lived it's life and put me in touch with your salesman Ian. Ian listened to what we needed and didn't try to sell us something outside what we wanted. James really put the final touch on everything with listening and understanding my concerns with the extended warranty. I felt like they wanted me to return for more cars, not just sell me something and send me on my way. I'll be looking for my new ZL1 Camaro there in three years when my 2012 Silverado is paid off. Remember Ian, bright blue with black rims.
The service adviser was attentive to my concerns with my 2004 Impala after we found out it had basically lived it's life and put me in touch with your salesman Ian. Ian listened to what we needed and didn't try to sell us something outside what we wanted. James really put the final touch on everything with listening and understanding my concerns with the extended warranty. I felt like they wanted me to return for more cars, not just sell me something and send me on my way. I'll be looking for my new ZL1 Camaro there in three years when my 2012 Silverado is paid off. Remember Ian, bright blue with black rims.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased my used car at dealership. Timing belt was due to be replaced. My boyfriend of 27 yrs calls to get a quota - $670. When time for me to set up appt 2 wks later knowing I had time - I called to set up appt and get quota - was told since car was an automatic - an additional $250 more would be added to quota. Guess that was the "girl" rate. Boyfriend went in personally - matter was resolved.
I purchased my used car at dealership. Timing belt was due to be replaced. My boyfriend of 27 yrs calls to get a quota - $670. When time for me to set up appt 2 wks later knowing I had time - I called to set up appt and get quota - was told since car was an automatic - an additional $250 more would be added to quota. Guess that was the "girl" rate. Boyfriend went in personally - matter was resolved.
- Customer service
- 3.0
- Buying process
- 3.0
- Quality of repair
- 3.0
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase