Reviews
Trevor Taron
Trevor made this purchase very comfortable, No Stress He is very personable and a great salesman I will recommend his services to other people Shortline Subaru is a Great Dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My 2nd Subaru
My experience with Shortline Subaru has been flawless. My sales representative, Greg Kraft, took the time to make sure I got just what I wanted. I would recommend him highly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thoroughly Pleased!
So happy with ShortLine's service and ease of doing business. I highly recommend this business to everyone looking for a Subaru backed up by excellent service and quality people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Calysta made my day
I'm a female first time car owner and taking my car for serving is not something I look forward to. Working with Calysta changed that for me. She was friendly, approachable, competent and efficient. She had excellent customer service skills and she is smart, she also went above and beyond for me. She accepted honored a coupon from another dealer and figured out the way I could save the most on the servicing. The first thing she did was to check for any safety recalls. I didn't ask her, but she went into the system and saw I had a maintenance check that wasn't entered into my glovebox booklet and she added it. She asked if there was anything that was bothering me and I said the bluetooth, so she found the bluetooth guy to help me (he was great too, his name is Randy). She walked me across the way the other offices and she could have just pointed, again it was the extra mile. She gave me tips on when to come in to avoid long waits. At the end of the service she explained what they did, she was quick but thorough and answered questions that I had about tire pressure in winter. I really felt like I was in good hands and I felt respected by her. On other occasions, not necessarily at Subaru but with cars, I've been talked down to, Calysta simply talked to me like a paying customer. She was bright and cheery and even if it meant driving a little further or paying a little more, I would return to this location to see her. I rarely (if ever) write online reviews, but I wanted to go the extra mile for her because she went the extra mile for me. - Shana
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris Carrera and Trevor Taron
Chris and Trevor were knowledgeable, low pressure and a pleasure to deal with. This dealership knows Subaru, has great inventory, and delivered very good service during the new car buying phase. I look forward to working with them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A simple and stress free experience
I just bought my new Legacy from Shortline and it was the easiest experience ever. The numbers matched, no hidden doors or managers, and Tom Pluemer was a pleasure to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience with Tom Sr.
Came in to buy a new car after my old Outback died. Everyone was very helpful and Tom gave us a great deal on the car. Delivery was prompt and the car was clean and in excellent condition when it was delivered. I would definitely recommend Shortline Subaru for anyone in the hunt for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent sales presentation and follow through.
Great attention to our needs. Prompt attention to details. Very pleased with the outcome. Sam did a great job showing us a lot of choices and helping us arrive at the right outcome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No-Nonsense Excellent Service!
I recently leased a new Crosstrek from Shortline. David Cardwell was my sales rep, and I am so glad he was. After has terrible bait-and-switch experiences at numerous other dealerships I was so happy to meet David! I am a young care buyer, with a very strict budget, yet a budget that I knew could be met with the right dealership. David not only found me one car within my needs and budget, but multiple cars. That's right, he came back to me with OPTIONS! That was the best part. I didn't feel like I was being backed into a corner with little choice. I was able to make my own decision about a car that was right for me, and still afford it! He was great and I would highly recommend buying from him! The financing guy was great too. He understood I was maxed out, and didn't waste either of our time with trying to stretch my budget to somewhere I was uncomfortable with. I did have to wait about a week for my car ( I wanted a manual- few and far between) but it was well worth the wait! Please go see David and he'll get you into a car you'll love!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our New Subaru
Greg Shevell and finance manager Tony went above and beyond to help us get into a new Subaru. We were very pleased with the no pressure service we received. Will definitely be returning here in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
