Freeman Motor Company of Portland

Had my eye on two cars and honestly would have bought either one but dealer's approach to repairing vehicles prior to sale made me pretty hesitant. One car had huge gash through rear logo, the other one had rear view mirror falling off when we went for a test drive. Salesman wanted downpayment before committing to fix first car, and on second car he offered to get it fixed but also explained that I was buying a "USED" car so we should understand that it would have "personality." Made an offer that wasn't accepted; glad I held out since I went to a different dealership and found exactly what I wanted.

Watch out if you buying from out of state. These guys will send you a video to CYA themselves but not tell you honestly what imperfections there are in the car. I bought a slightly used 2017 vehicle from them a week ago, the salesman was very nice, but unfortunately was laid off because of the Covid 19. I was then passed one to another salesman, they had videos sent showcasing the vehicle. Looked nice, they fixed the scratch on the bumper as requested. Got the car delivered, the first thing I noticed when receiving the car 3 of the 4 rims where different colors (meaning someone used wrong cleaning material and permanently damaged them). Called the dealer on this and they said, "we sent you all the video and pics we could to detail the car but it is pre-owned sorry". Again CYA themselves did they fix anything NO. Next, I take the car into the dealer here where I live to get some work done on it (new floormates, another key fob, updated wireless charger, etc) and they said your car has been hit and you can still see the damage. Back right quarter panel has ripples in it like it has been hit and a scratch above the bumper to which the dealer I bought the car had painted. Being that the dealership did nothing on the rim issue nor did they care and just give me the excuse that hey this is a pre-owned car sorry. I knew my phone call was going to be wasted time but I tried anyway. I called the dealership up and as I thought all they said was, "we sent you videos and pictures SORRY". Pretty sad, when you rely on people, hopefully, honest people to tell you the imperfections when buying a $50k vehicle from out of state. I asked several times is there anything else wrong with the car. In my opinion, an honest dealership would have stated the facts that yes 3 rims are discolored and the back right quarter panel has ripples in it as it has been hit. This car would not have been purchased by me if these facts had been stated correctly. Watch out, their reviews are mostly very good which is what I went off of also but I would think twice before ever buying a car from out of state from them in my opinion and I personally feel I was sold a lemon and would never buy from this dealership again. The car wasn't even detailed inside. Good luck.

I actually didn't end up buying a car from Freeman Motors but I really enjoyed my time with them and appreciated the time and energy that they spent with me trying to get into the right vehicle. Nicole from the sales team was spectacular. She was easy to work with, great with the family, very flexible, and was alway's listening to what we needed. Despite the fact that we ended up getting a car elsewhere (we went 'new') I enjoyed my time with Nicole and the team that I would always recommend them to others in the market for solid pre-owned vehicles. If you go, give Nicole a shout.

The dealer wanted 7k more than the car was worth, due to challenging credit, well that's a no go here. Bad business period for us.

I live in Chicago & the dealership is in Portland, Oregon. I told Mr Marcus De La Rosa that I was seventy years old plus, I really wanted the car. He arranged the shipping of the new car to me and the old one back to him. Papers were overnighted to me and returned by US Postal Service. The experience was so enjoyable, that I am back again. Hoping for the same thing, or even close.

Was a little disappointed, I had my heart set on a particular car which had a discrepancy with the car fax report and the dealer, however was later corrected .

I purchased a 2014 MB C 250 sport/Luxury in February of 2017. The car is beyond my expectations. This particular car had many options not generally seen in most C class vehicles and with low mileage. Still, I believe I paid an extremely fair price for the car. The car is a joy to drive and handles like a much more expensive car and looks like it too! It's pure class! And as an added bonus, the 4 cylinder turbo sport engine gets terrific mileage. Just a wonderful, wonderful car. My salesperson, Jason was extremely kind, helpful, patient and very knowledgeable about the car, the brand as well as the other vehicles in the showroom. The rest of the sales team were also very accommodating and engaging, asking if I needed anything such as coffee or water. The terrific gal in the finance department (I sincerely apologize for forgetting her name) was so kind and super efficient! Thank you! Thank you! The dealership and its location in Portland is beautiful and the indoor showroom makes shopping for a car a very pleasant experience indeed. My husband and I have often told our friends about Freeman Motor Company and encourage them to visit. This is the second vehicle we have purchased from Freeman Motor Company and we'll be back, but I'm keeping my beautiful MB C-class!

My husband and I can honestly say that this was a wonderful experience. Great selection of luxury cars. Jason Copeland Was a great person to work with. He went above any expectations we had.

Freeman Motor Co was our third dealership to visit for a BMW X3 within two days. The minute you walk into the business you know this is a professional operation. We had the pleasure to meet Zack Broberg who was the salesman that showed us the X3s for sale. Zack was very polite, good sense of humor and knowledgeable on the vehicles we were looking at, and from the test drive to closing the deal was a very smooth experience, The dealership worked with us on trade in value and price on the car for sale with no pressure, and remaining competitive. Adam who handled the financial side of the deal and extended warranty info was also a pleasure to work with. Needless to say it was a satisfying experience, and not my first rodeo, which will make us a returning customer.. Ken & Sandy Akers......

I was hesitant to purchase a vehicle over the Internet, but my experience with Freeman Motor Co was outstanding. My salesman, Jason, went above and beyond to ensure that I was comfortable with the purchase of my Audi TTS. He shot a five minute video walk around of the vehicle and was a great advocate for me when I asked to have the convertible top repaired. The finance manager, Adam, made everything simple and painless. The dealership picked me up at the airport and escorted me to the dealership where I met Jason, who happened to meet me on his day off. He walked through the features of the Audi with me, and handed over the keys to my beautiful car...with a new soft top! The entire experience was exceptional, and I will not hesitate to purchase my next car from Freeman Motor Company.