Granite Subaru

If I could give this dealership zero stars I would. Granite Subaru committed CPO fraud by certifying a vehicle with missing keys. They refuse to help, forced me to escalate to Subaru of America, and Subaru of America had to give me a voucher for a second key I was promised. They gave me a remote start button, and told me they were waiting on the former owner to return the key. Days turned into weeks, and weeks turned into months without the second key. At every turn, granite Subaru made it extremely difficult to obtain the bare minimum things I needed… A second key, some touchup paint they wrote in the paperwork, and my plates. They ghosted Subaru of America after they had to get involved!! They refuse to cooperate. Granite Subaru lied to Subaru of America, claiming they left me voicemails when they did not, and mailed things out when indeed they did not. It has been almost 2 months and I’m still missing my key. Do not work with this dealership whatsoever.

Shaun, Adam, and Brittney were all so helpful and kind to work with. I didn’t feel pressured but rather supported to make a great informed decision. I appreciate you guys!

Disappointed with the initial service. I lost confidence in both my car and the service I received. However, after I made them aware of the problem Jason and CJ worked on a resolution to make it right. My car now starts every time, but there are still some new sounds that I never heard before. I’m hoping they are just because of the work that was done. Prior to this service, I was always pleased with the service I had received. They certainly tried to restore my confidence. Hopefully I will not be disappointed. I

Very professional and courteous service. Very through inspection of my car. Surprised by the video review of the service technician's inspection. Friendly staff!

Great service with competitive promotion prices. Clean waiting area. The oil change maintenance is done excellent with bonus car wash.

Always clean. Always prompt. Always kind and helpful. Easy appointments and love the Uber service.

I have been totally satisfied with all the service I have gotten from this dealership. They have worked with me on services I needed

Got my Forester detailed and it was absolutely and amazing job! Forester looked brand new. Kudos to who did such a great job and to Jessica in Service who was very helpful with the pick up and drop off. Kept me up to date on everything. Great service!

Great service, great staff, great work. Unfortunately, way too expensive to maintain car there going forward.

I always have a great experience when I do business there. The team are so helpful. And Jio my service rep was fantastic even though he has only been doing it for a couple weeks.