Granite Subaru

Staff were kind and attentive. It was my first time at this location and I’ll be back. It was my birthday weekend, the generosity was so appreciated!

The people were polite, but I found the communication poor. I waited at the dealership, and nobody came to tell me that my car was ready. After waiting for over 2 hours for a job that was estimated to take 1 and 1 quarter hours I went to the desk to find my paperwork had been sitting there for about 35 minutes. When I asked if there had been any problems, I was told no. When I got home I found an e mail that listed 4 concerns needing "immediate attention." The dealership needs to realize that not everyone has a smart phone that they are checking constantly, and that they need to communicate person to person.

Cody made the process easy, no hassle, online appt, drop off car, get video and approval list, approve the things I needed, get text when car is done. short of valet service which i think they offer but i didn't use, not sure how it gets any easier.

If I could give this dealership zero stars I would. Granite Subaru committed CPO fraud by certifying a vehicle with missing keys. They refuse to help, forced me to escalate to Subaru of America, and Subaru of America had to give me a voucher for a second key I was promised. They gave me a remote start button, and told me they were waiting on the former owner to return the key. Days turned into weeks, and weeks turned into months without the second key. At every turn, granite Subaru made it extremely difficult to obtain the bare minimum things I needed… A second key, some touchup paint they wrote in the paperwork, and my plates. They ghosted Subaru of America after they had to get involved!! They refuse to cooperate. Granite Subaru lied to Subaru of America, claiming they left me voicemails when they did not, and mailed things out when indeed they did not. It has been almost 2 months and I’m still missing my key. Do not work with this dealership whatsoever.

Shaun, Adam, and Brittney were all so helpful and kind to work with. I didn’t feel pressured but rather supported to make a great informed decision. I appreciate you guys!

Disappointed with the initial service. I lost confidence in both my car and the service I received. However, after I made them aware of the problem Jason and CJ worked on a resolution to make it right. My car now starts every time, but there are still some new sounds that I never heard before. I’m hoping they are just because of the work that was done. Prior to this service, I was always pleased with the service I had received. They certainly tried to restore my confidence. Hopefully I will not be disappointed. I

Very professional and courteous service. Very through inspection of my car. Surprised by the video review of the service technician's inspection. Friendly staff!

Great service with competitive promotion prices. Clean waiting area. The oil change maintenance is done excellent with bonus car wash.

Always clean. Always prompt. Always kind and helpful. Easy appointments and love the Uber service.

I have been totally satisfied with all the service I have gotten from this dealership. They have worked with me on services I needed