Reviews
My car is working beautifully now, I’m grateful for Jenn and all of whom have helped me to get my vehicle fixed and in good working condition. Thank you
My car is working beautifully now, I’m grateful for Jenn and all of whom have helped me to get my vehicle fixed and in good working condition. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Maria thanks for the great review. We love hearing from out happy service customers.
I was in to have them check whether my Forester required a recall be installed. It did not. They offered to also wash the SUV. It was all done very quickly, and my vehicle was not in need of the recall.
I was in to have them check whether my Forester required a recall be installed. It did not. They offered to also wash the SUV. It was all done very quickly, and my vehicle was not in need of the recall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and feebback.
Excellent service. Tim was so helpful in ensuring my vacation plans weren’t disrupted. Can’t say enough about them and if I lived closer this would definitely be my dealership!!
Excellent service. Tim was so helpful in ensuring my vacation plans weren’t disrupted. Can’t say enough about them and if I lived closer this would definitely be my dealership!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kristin thanks again for the great review and feedback.
They have been very helpful! The wait time was okay. Hopefully I will only need to be back for my oil changes !
They have been very helpful! The wait time was okay. Hopefully I will only need to be back for my oil changes !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Nicole thanks for the nice review.
Jason was curteous, friendly and knowledgeable. He explained all costs up front and also offered a multipoint inspection. The service department performed the services in a timely manner. Or family now has three Subaru cars and they are all services at Granite Subaru.
Jason was curteous, friendly and knowledgeable. He explained all costs up front and also offered a multipoint inspection. The service department performed the services in a timely manner. Or family now has three Subaru cars and they are all services at Granite Subaru.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your nice review and for getting all the family vehicles maintained with us!
I really don’t know what to say. I rated granite Subaru highly because my other experience was the “dealer alternative” which apparently became part of a national corporation. I brought my outback in still under extended warranty when it suddenly started using a lot of oil. They had the auto from almost 2 months and changed just about every gasket as they said there was a leak. Fortunately, they gave me a loaner. When I got it back, the TPS system failed and it needed to be repaired/replaced. The oil consumption continued.to get worse and I brought it back in and the PVC valve was changed and consumption test performed. Apparently I was told it was right at the top. I had my doubt since the PVC was changed within not too long before.Of course it started consuming oil even more quickly. Another consumption test was performed, and I was told that it was within Subaru specifications. I discussed this with the mechanic. He told me that Subaru are known to consume oil. When we discussed several other issues that I had had, he noted that indeed they also go through tires and batteries fairly frequently. When I mentioned that he didn’t seem to be selling me on Subaru he just shrugged. Very disappointing. I suppose I should give a higher rating given his honesty but overall not impressed with the brand.
I really don’t know what to say. I rated granite Subaru highly because my other experience was the “dealer alternative” which apparently became part of a national corporation. I brought my outback in still under extended warranty when it suddenly started using a lot of oil. They had the auto from almost 2 months and changed just about every gasket as they said there was a leak. Fortunately, they gave me a loaner. When I got it back, the TPS system failed and it needed to be repaired/replaced. The oil consumption continued.to get worse and I brought it back in and the PVC valve was changed and consumption test performed. Apparently I was told it was right at the top. I had my doubt since the PVC was changed within not too long before.Of course it started consuming oil even more quickly. Another consumption test was performed, and I was told that it was within Subaru specifications. I discussed this with the mechanic. He told me that Subaru are known to consume oil. When we discussed several other issues that I had had, he noted that indeed they also go through tires and batteries fairly frequently. When I mentioned that he didn’t seem to be selling me on Subaru he just shrugged. Very disappointing. I suppose I should give a higher rating given his honesty but overall not impressed with the brand.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this, and I am sorry the experience left you frustrated. An ongoing oil consumption concern that requires multiple visits, multiple tests, and several related repairs is genuinely difficult to live with, and I understand why the back and forth wore on you. Oil consumption is measured against Subaru's published thresholds, which is why the testing was repeated and why related components were addressed along the way, but I know that a result within specification is cold comfort when the car is still using more oil than you expect. I also want to acknowledge the conversation with our technician. Honesty matters to us, and so does leaving a customer feeling supported. If you left feeling shrugged off, that is not the standard we hold ourselves to. I would like to review your full service history personally and make sure nothing was missed on the testing or the repairs. Please reach out to me ([email protected]) and reference this review so I can follow up directly. I appreciate the chance to make this right. Thank you!
Great dealership, fast, efficient car buying process. Shopped around for 2026 Crosstrek and Granit State Subaru was the best deal. Friendly staff., Highly recommend.
Great dealership, fast, efficient car buying process. Shopped around for 2026 Crosstrek and Granit State Subaru was the best deal. Friendly staff., Highly recommend.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Christopher, we appreciate the nice review. We're glad the team made it so easy! Your recommendations are welcomed and appreciated.
Excellent employees. Everyone I encountered was ted to make sure I was comfortable with my purchase.
Excellent employees. Everyone I encountered was ted to make sure I was comfortable with my purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Donna thank you for the nice review and kind words.
Jennifer was friendly, professional and got the job done. Granite Subaru is where we have purchased our last two vehicles because their service department is the best in our region in New England. I had an unexpected funeral the morning I dropped off the car and Jennifer called an Uber to drive me home to ensure I made it to the church on time. We have never had any issues with the work done by their service techs. I highly recommend Granite when in the market for a Subaru or if you need great Subaru service.
Jennifer was friendly, professional and got the job done. Granite Subaru is where we have purchased our last two vehicles because their service department is the best in our region in New England. I had an unexpected funeral the morning I dropped off the car and Jennifer called an Uber to drive me home to ensure I made it to the church on time. We have never had any issues with the work done by their service techs. I highly recommend Granite when in the market for a Subaru or if you need great Subaru service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the rave review. Jennifer does an amazing job for us and exemplifies how our service team operates. We appreciate your business and your great review.
Always pleased with Subaru! Your service is great. I have been going to Subaru for over 15 years. Bought 3 new cars in the past few years and bringing them to services as well. Thank you so much for the great service!
Always pleased with Subaru! Your service is great. I have been going to Subaru for over 15 years. Bought 3 new cars in the past few years and bringing them to services as well. Thank you so much for the great service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Monica we appreciate the kind words and the feedback.