Reviews
Great service and quick process to test drive a few cars and go through the purchasing process
Great service and quick process to test drive a few cars and go through the purchasing process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the great review. Our team works hard to make purchasing fast, fun and easy!
Excellent customer service and work done well. They do well at communicating the severity of what work needs to be done so you can decide what to do easily. Have been going here for years and will continue to get my car service done here!
Excellent customer service and work done well. They do well at communicating the severity of what work needs to be done so you can decide what to do easily. Have been going here for years and will continue to get my car service done here!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your years of patronage and the nice review. We try our best to keep our customers informed and their vehicles running in tip top shape. We appreciate the kind words.
As is always the case, everyone we work with at Suburu makes every effort to be kind, patient and helpful
As is always the case, everyone we work with at Suburu makes every effort to be kind, patient and helpful
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words. Our team truly is the best and does their best to exceed customers expectations. We appreciate the feedback as it shows us we're on the right track!
Great help and a professional atmosphere . Very friendly and helpful..Glad to be a Subaru family
Great help and a professional atmosphere . Very friendly and helpful..Glad to be a Subaru family
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ray, we are glad you're part of the Granite Subaru Family! Thanks for the wonderful review.
I am completely satisfied with my service at Granite State Subaru. They are always professional and helpful.
I am completely satisfied with my service at Granite State Subaru. They are always professional and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We are happy to hear we met your expectations.
SUBARU DEALERSHIP BREAKS CARDINAL RULE We had a wonderful agreement, a deal, and an invoice with Granite Subaru for a new 2026 Subaru Solterra XT Limited. By all accounts it was an established excellent deal, even agreeing to a deposit. When Granite Subaru learned that the car was damaged in transport, they abandoned the deal, renigged on the invoice and told us the the only way to get the car now was to custom order one and that it would take 3 to 6 months. They claimed there were no more of these cars in any of the 6 colors anywhere in New England. We were agreeable to the custom order do for some very important reasons including Subaru's safety record and reputation. When we concurred we did so under the same terms and financing. Subaru said just flat NO. To purchase the car now we would have to pay full MSRP Price or not get the car. Granite Subaru pulled the entire deal and invoice right out from under us. They broke a Cardinal rule, In New England, a deal is a deal when it is agreed upon. This situation is NOT beyond repair, honor the deal and we are a lifelong customer
SUBARU DEALERSHIP BREAKS CARDINAL RULE We had a wonderful agreement, a deal, and an invoice with Granite Subaru for a new 2026 Subaru Solterra XT Limited. By all accounts it was an established excellent deal, even agreeing to a deposit. When Granite Subaru learned that the car was damaged in transport, they abandoned the deal, renigged on the invoice and told us the the only way to get the car now was to custom order one and that it would take 3 to 6 months. They claimed there were no more of these cars in any of the 6 colors anywhere in New England. We were agreeable to the custom order do for some very important reasons including Subaru's safety record and reputation. When we concurred we did so under the same terms and financing. Subaru said just flat NO. To purchase the car now we would have to pay full MSRP Price or not get the car. Granite Subaru pulled the entire deal and invoice right out from under us. They broke a Cardinal rule, In New England, a deal is a deal when it is agreed upon. This situation is NOT beyond repair, honor the deal and we are a lifelong customer
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We made it very clear that we never ran your card because we weren't sure we could secure the precise trim and color you wanted as there were so few in New England and unfortunately we could not. Its impossible to commit to a deal involving thousands in factory incentives in the month of May knowing full well they may not be available to you when a factory order comes in 3-4 months from now. That would be dishonest. We are sorry to see you are so disappointed we could not secure your white Limited XT with the right features and provide you your next vehicle but every effort was given to try to find the very specific car you were after. The car just did not exist available on the ground. To Leave a bad review when our relationship spans as far as an online inquiry and the car not being available and no money being exchanged is Misleading. All the best - The Granite Subaru Team
Every effort was not exhausted. You simply broke the deal because you did not want to put the work in.How hard is it to find a 2026 White Subaru Solterra XT Limited? You could of expanded your trade partners, you could of gone outside the borders of New England. If you had qualified competent help the car that you did find would not of gotten crashed in transport! Thats a Subaru problem. You had our car but it got damaged. Therefore its on you to find another. A deal is a deal and you broke it. This is NOT beyond repair. Find us our car under the original terms of the deal. Own your mistakes.
Respectable anll the time and customer satisfaction focus easy to talk to and will work with you.
Respectable anll the time and customer satisfaction focus easy to talk to and will work with you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jojo, thank you for the nice review and kind words.
I'll be completely honest with you. I was impressed. Service, really cared about my car. .I've had many cars over the years, I drive them until they wear out. I chose whom I buy from partially based upon the quality of service. Granite Subaru was quick, thorough, reasonably priced, friendly. Above all they really cared. Today I went to another dealer with another brand. They did not care. They tried to charge me three times the normal rate. I won't go back there. Once a corporation owns the dealership, you know they will try to charge all they can. If you are not paying attention they will over charge. I will instead lilkly buy my next car from Granite Subaru, They make great cars, reliable, tough, strong,
I'll be completely honest with you. I was impressed. Service, really cared about my car. .I've had many cars over the years, I drive them until they wear out. I chose whom I buy from partially based upon the quality of service. Granite Subaru was quick, thorough, reasonably priced, friendly. Above all they really cared. Today I went to another dealer with another brand. They did not care. They tried to charge me three times the normal rate. I won't go back there. Once a corporation owns the dealership, you know they will try to charge all they can. If you are not paying attention they will over charge. I will instead lilkly buy my next car from Granite Subaru, They make great cars, reliable, tough, strong,
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wow what a flattering review, than you. We do care, out entire team works hard to ensure our customers trust us and know what we care about them from sales, to service and beyond. When you are ready for your next vehicle we would love to be of service.
Great communication and service. Highly recommend to other Subaru owners. They didn’t push any unnecessary work
Great communication and service. Highly recommend to other Subaru owners. They didn’t push any unnecessary work
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the nice review. Our service team does a great job of helping customers maintain their vehicles while not making them feel like we're "out to get them."
They promised quick service no run around in a good rate. I was more than pleased with the way it went.
They promised quick service no run around in a good rate. I was more than pleased with the way it went.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Barbara our service department truly is top notch. We treat customers right and try to make servicing super convenient. Thank you for the kind words and nice review.