Reviews
Always taking it to the next level in professionalism and customer service. White glove service.
Always taking it to the next level in professionalism and customer service. White glove service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words and great review. Our team prides themselves on delivering the BEST service around.
Was done well and recommendations printed and explained.will schedule for them.was satisfied with service received
Was done well and recommendations printed and explained.will schedule for them.was satisfied with service received
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that your service visit went so well and that we made a great impression. Thanks for the nice review and we look forward to seeing you again.
The service team at Granite Subaru always delivers exceptional, worry-free care. Every visit is smooth, efficient, and transparent. They have earned my trust, and I hope they keep up the fantastic work!
The service team at Granite Subaru always delivers exceptional, worry-free care. Every visit is smooth, efficient, and transparent. They have earned my trust, and I hope they keep up the fantastic work!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't agree more with your review! Thank you for the nice review and kind words, we will pass them along to the team.
Account appears assigned to one individual. If he is busy when you arrive, then that is PITA. I'm just dropping the car for a 6 month service. There is no upselling to be done. When I come to pick up the car all you need is my credit card. Why do I have to go and wait for some particular individual to do this? It is an absolute waste of my time. I understand why you are doing this. It is mostly to incentivize your front office technicians or managers, and they really really do not want to help one another.
Account appears assigned to one individual. If he is busy when you arrive, then that is PITA. I'm just dropping the car for a 6 month service. There is no upselling to be done. When I come to pick up the car all you need is my credit card. Why do I have to go and wait for some particular individual to do this? It is an absolute waste of my time. I understand why you are doing this. It is mostly to incentivize your front office technicians or managers, and they really really do not want to help one another.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review and your feedback. We understand your frustration and will pass this along to management for review. That being said please note that you are correct, each vehicle is set up with a technician and an advisor. That advisor's job is to make sure anything good or bad they saw is communicated to our customers. Someone else can just hand you the paperwork, but what if there was something the advisor wanted to mention to you? We do appreciate your feedback on this.
Dealership was great nice waiting area for customers. Jason was also great only downfall was the car was still visibly dirty and inside the car didn't seem it had been vacuumed at all. Besides the quality of the wash and clean it was overall a good experience.
Dealership was great nice waiting area for customers. Jason was also great only downfall was the car was still visibly dirty and inside the car didn't seem it had been vacuumed at all. Besides the quality of the wash and clean it was overall a good experience.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We try our best to make sure every vehicle is cleaned well as a thank you for our service customers. Some days depending on weather, staffing etc we may not be able to fully do the cleans we want. We appreciate your understanding and the review.
The dealership was easy to work with and Andy worked with us and it was a positive transaction.
The dealership was easy to work with and Andy worked with us and it was a positive transaction.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that Andy made everything smooth and enjoyable. We always strive for 5 star service so please let us know anything we could have done better. Thanks for the nice review.
Convenient, happy they were open on Sunday. Didn’t offer us the lowest interest rate until we asked about it.
Convenient, happy they were open on Sunday. Didn’t offer us the lowest interest rate until we asked about it.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review and feedback. Once a customer arrives in our Finance Office and all forms are filled out we explore every financing option available to get our customers the lowest rate.
As soon as the necessary part came in, I received a call to set up an appointment. The service was done much quicker than I expected. The entire process from start to finish was pleasant.
As soon as the necessary part came in, I received a call to set up an appointment. The service was done much quicker than I expected. The entire process from start to finish was pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Nancy, thank you for the great review and feedback.
Everyone especially Jennifer were so friendly, the waiting area is pleasant and clean and spacious. The free car wash was unexpected but is greatly appreciated. The only complaint I have is the wait was a little long but all in all it was a pleasant experience and would definitely use them for all my car needs.
Everyone especially Jennifer were so friendly, the waiting area is pleasant and clean and spacious. The free car wash was unexpected but is greatly appreciated. The only complaint I have is the wait was a little long but all in all it was a pleasant experience and would definitely use them for all my car needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Bobbie we appreciate the nice review and feedback. We try our best to be as speedy as possible and sometimes we miss our mark. We do appreciate the notes and will be sure to share with the team.
Tish was really great to work with. She was patient and kind and very knowledgeable
Tish was really great to work with. She was patient and kind and very knowledgeable
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Rachel, thank you for the nice review. We will pass along your kudos to Tish.