Granite Subaru

Thank you so much for the kind words and nice review. It's true, our service team really is a step above the rest. Convenient scheduling, nice waiting area, pick up and drop off service. We make it easy to get your servicing done. We appreciate your recommendations, thank you.

Lynne, thank you so much for the review. We' are so glad our team was able to take care of your tire concern right away.

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and concern regarding the charge for your wiper blade replacement. At Granite Subaru, we strive to ensure that our customers receive all the benefits available to them under their vehicle's warranty. It is possible that there was an oversight when reviewing your warranty coverage at the time of service, and we would appreciate the opportunity to look into this further. Please contact our Service Manager directly at [email protected] so we can review your vehicle's warranty eligibility. If we confirm that the wiper blades were covered under Subaru's limited 3 year/36,000 mile warranty at the time of service, we would be more than happy to refund the cost of the parts. We truly value your business and appreciate you bringing this to our attention. We look forward to the opportunity to address your concerns and make things right. Thank you for choosing Granite Subaru!

K responded by email to Cgleason on 10/20 as instructed. Five days later I have no yet seen a response. When I call the dealership, I get sent to an extension that says he is not available. This does not appear to be working.

Hi Tim, I'm surprised to see your review because I thought we had compensated for the installation delay by including several hundred dollars' worth of additional accessories installed at no cost to you. We always strive to ensure customer satisfaction. We are sorry that we fell short. I'm surprised to see you say I didn't call you back. I did call you back; I left a message, and you did not return my call before coming back to the store for pickup. All the best - The Granite Subaru Team.

I was going to leave things as they were, but this website sent an e-mail to me asking for a review. I didn't go seeking it. It came to me. You probably should have taken me off whatever list goes to them, but here we are. There were no "additional" accessories installed. There were accessories I requested as part of the original transaction but Granite employees failed to order and/or enter properly. Some items were missing, other items were wrong. They weren't compensating for a delay, whomever authorized it was fixing another employee's screw up at the dealership's expense. There were no calls and no voicemail messages from anybody at Granite Subaru post-delivery - everything was driven forward by me. If you called somebody, it wasn't me. I'm not sure which individual you are, but now you've now moved from incompetence to actual deceit - and in public, too. You could have handled the dealership's ineptitude with grace by not soliciting a review and again by not replying to the review... but, again, here we are. I'm frankly not surprised. When I did come to make the final pickup, the notification was a text message. The person who sent it barely spoke three words to me when I arrived. He'd tried his best to be helpful at the beginning, and he could have salvaged the relationship if he hadn't been so cold. It appears your entire staff needs to learn how to handle disappointed customers gracefully.

Bruce, thank you for the wonderful review. Our service team truly is a step above the rest. We appreciate that you bring your wife's Toyota in as we service all makes and models! When she's ready for a Subaru just let us know!

Lauren, thank you for the nice review. We try to clean every vehicle when it comes in as a Thank You for doing business with us. We appreciate the nice review and feedback.

Thank you for the nice review. We're glad your delivery went quickly and our staff did a great job.

Thanks for the great review and feedback.

Desimone, what a nice review, thank you. Our entire team prides themselves on delivering exceptional service and it seems once again we hit our mark.

Margy, we love hearing from Tim's happy customers. Thank you for your review.