Reviews
The dealership was easy to work with and Andy worked with us and it was a positive transaction.
The dealership was easy to work with and Andy worked with us and it was a positive transaction.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Convenient, happy they were open on Sunday. Didn’t offer us the lowest interest rate until we asked about it.
Convenient, happy they were open on Sunday. Didn’t offer us the lowest interest rate until we asked about it.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
As soon as the necessary part came in, I received a call to set up an appointment. The service was done much quicker than I expected. The entire process from start to finish was pleasant.
As soon as the necessary part came in, I received a call to set up an appointment. The service was done much quicker than I expected. The entire process from start to finish was pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone especially Jennifer were so friendly, the waiting area is pleasant and clean and spacious. The free car wash was unexpected but is greatly appreciated. The only complaint I have is the wait was a little long but all in all it was a pleasant experience and would definitely use them for all my car needs.
Everyone especially Jennifer were so friendly, the waiting area is pleasant and clean and spacious. The free car wash was unexpected but is greatly appreciated. The only complaint I have is the wait was a little long but all in all it was a pleasant experience and would definitely use them for all my car needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tish was really great to work with. She was patient and kind and very knowledgeable
Tish was really great to work with. She was patient and kind and very knowledgeable
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Had regular service visit and an honest conversation about services that will need my attention in the next few months.Even when the service department is busy, Tim and the other advisors are pleasant and helpful.
Had regular service visit and an honest conversation about services that will need my attention in the next few months.Even when the service department is busy, Tim and the other advisors are pleasant and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service technicians don't keep you updated on the status of your service. I was there almost 2 hours for an oil change and tire rotation. The waiting area reminds me of an airport terminal. The tv was not working and there were no snacks in the waiting area. This was the first oil change for my Forester, which I bought in May. I will only go back there if I absolutely have to because I can't get an appointment anywhere else. I previously owned a CRV and Peters Honda had a much better service department. Granite Subaru could take some lessons from them.
The service technicians don't keep you updated on the status of your service. I was there almost 2 hours for an oil change and tire rotation. The waiting area reminds me of an airport terminal. The tv was not working and there were no snacks in the waiting area. This was the first oil change for my Forester, which I bought in May. I will only go back there if I absolutely have to because I can't get an appointment anywhere else. I previously owned a CRV and Peters Honda had a much better service department. Granite Subaru could take some lessons from them.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Always quick, efficient and to the point. Reviews prior services to make sure everything is up to date.
Always quick, efficient and to the point. Reviews prior services to make sure everything is up to date.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Shanan, thanks for the nice review and feedback. Our Service Department is the best around and they truly do an amazing job. We appreciate the feedback.
Granite Subaru is in a very convenient location. Getting an appointment has always been easy. Service department is very friendly.
Granite Subaru is in a very convenient location. Getting an appointment has always been easy. Service department is very friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Susie, thanks for the nice review. We love hearing from satisfied service customers. Our team makes it so easy to service with drop off, valet pick up, loaner cars and more!
I always trust Granite Subaru when bringing my Forester for service to tell me what is wrong, what needs to be fixed and when. I highly recommend this dealership.
I always trust Granite Subaru when bringing my Forester for service to tell me what is wrong, what needs to be fixed and when. I highly recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for you great review and your recommendations. We appreciate them both!