Granite Subaru

I’ve had positive experiences whenever I bring my car in for routine service. I appreciate the attentiveness and communication while my car is being looked at. The added bonus of valet service and loaner car availability, has been extremely helpful. During my last visit, they picked up my car at work. When it turned out my car needed additional work, they brought me a loaner car and then exchanged the cars the next day at work, again. So very grateful!

The purchase experience was underwhelming. While I love the vehicle itself, it is unlikely that I would return to this dealership again. The salesperson was inexperienced and appeared to lack knowledge of the product. Interaction with the Finance representative was unimpressive with the typical attempts to up sell additional addons. Seems that the advanced work with Capital One Navigator was for naught. Post-sale support was even worse. Was promised a front license plate bracket two weeks later, I appear to have been forgotten.

They were friendly, laid back, knowledgeable, accommodating, clean. Our saleswomen was able to answer my husband's questions.

Good but somewhat slow with no review of the inspection. I only expected an oil change with no tire rotation. However, it appeared they performed a rotation at no cost and the rep. said nothing.Confusing!!

I bought my Outback here and started servicing it there as well. There are closer Subaru service locations, but I have always had a great experience with Granite's friendly, knowledgeable staff that do great work.

I was greeted as I exited in the garage bay and introduced to Ernesto who walked me through what my day would look like. I was provided a quick tour and shown were the accommodations were.

This dealership is focused on making sure the customer understands all aspects of their purchase. I would recommend that the seller /dealership make sure they are knowledgeable with the process of registration as it pertains to customers with residence outside of theNH borders.

As usual, wonderful service. Very polite & courteous associates. Speedy service as always. I would highly recommend

Quoted a price for oil and filter change at $69.99. Receipt reflected a much greater price and had to return to center for a refund of difference. Also paid for tire rotation-ok but tire pressures were not all the same and they weren’t adjusted to the correct psi which I consider unacceptable since it absolutely makes sense to make sure all 4 tires were at the correct psi after rotating the tires. Lastly , I received a courtesy car wash and vacuum which was I feel was poorly done. It seemed like more of a rinse of water than a wash as I still had simple dirt on the hood. I can’t really complain since it was a courtesy wash but I feel it was subpar work.

Originally Pete oversaw the discovery of the radio audio problem and search for a rebuilt amplifier. There were significant delays in finding one (5 weeks). Pete & Tim kept me informed of the progress or lack of) during that time. When one was secured, Tim called and scheduled the installation that same day.