Granite Subaru

Shea was excellent in explaining differences between Forester and Crosstrek options. He made three cars immediately available for test drive with various trim levels. Buying the car for my first-time-car-buying, young son was a patient and thorough experience. This was my second purchase from Granite Subaru and even the price negotiation was fair and satisfying. I use their service center which has been excellent. I highly recommend Shea and the entire operation.

The service are was horrible. I had to pay for a second uber because they could not accomplish an oil change and interior detail from 4:00 pm on Monday until late Wednesday !! And they scheduled all of it!!!I was promised a reimbursement, nothing yet!!SHOCKER!!

Friendly Attentive Comprehensive Knowledgeable Do it right the first time Thorough Reassuring Listen Informative Major on majors

Very customer friendly service department and very timely work. Always offer loaners when needed and are honest about the work - the pricing is getting very out of hand. Simple repairs costing $300+ is a bit much.

Tisha made my experience easy and smooth. Thank you Tisha!!! I love my new Forester!

I am very happy dealing with Granite Subaru service. I always get great service when I bring my vehicles in

Granite Subaru was a delight to work with. They trusted us to make our own decision and gave us all the information we needed. When it came to decision time, they had a seemingly unlimited pool of resources to remove roadblocks and barriers, making our decision easier to go with Granite Subaru. They swapped a car with another dealership just so we could get the model and trim we were after, they offered discounting, and added in extras at no charge making sure we went with them.

Darian was most helpful and is the kind of salesman that sells without pushing. He is a natural and Adam was very professional as well. This is our 2nd good experience at your dealership! Thanks, the Kings

Jake is a pleasure to deal with. Gave me his up front best out the door price and I am amazed at the trade-in value of my 2018 Honda which made my purchase much more affordable. Would highly recommend Jake and the rest of the team at Granite Subaru to friends and relatives.

I first came to this dealership because I'd been a longtime customer of the service department, so it felt like the natural choice when it was time for my next vehicle. My overall experience was mostly positive, thanks in large part to Elliott, who was helpful and patient throughout the process — including going out of his way to source the car from another dealership to get me exactly what I wanted. A few of my requests weren't fully understood at first, but we were able to work through most of that together on the day of signing. A couple of things fell short of expectations: the final price ended up a bit higher than initially discussed. I was also told the car wasn't ready in time because the bike rack hadn't come in yet, which I understood at the time. It wasn't until pickup day — and after I got home — that I realized the bike rack actually installed wasn't the model I'd asked for, despite paying for the one I specifically wanted. The car was also delivered without the front license plate, which left me hesitant to drill into it myself out of concern it could affect the warranty. That said, I want to recognize the service team, who made a real effort to get the car ready for pickup on a tight timeline. When it arrived, it was beautifully detailed and looked amazing — clearly a lot of care went into it. When I called to follow up on the plate, the sales manager's message was simply to bring the car in, and he was accommodating about it, which I appreciated. My one hope going forward is that finishing the paperwork won't require another multi-hour wait at the dealership, as that was one of the more challenging parts of my first visit. Overall, I had a good experience working with Elliott and the service team, and I'm optimistic these smaller details can be ironed out. A bit more attention to matching requested add-ons and streamlining the paperwork process would make for an even smoother experience next time.