Reviews
Mr. Prevett.did a great job in dealing with me, as I was in a low mood because of life events. When I will need service, he will be my first call. Granite Subaru appears to be a first class company.
Mr. Prevett.did a great job in dealing with me, as I was in a low mood because of life events. When I will need service, he will be my first call. Granite Subaru appears to be a first class company.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
He called me in a reasonable time with my cats problem. He has a professional manner.
He called me in a reasonable time with my cats problem. He has a professional manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very clean & nice Would have liked some outdoor seating while I waited for my car
Very clean & nice Would have liked some outdoor seating while I waited for my car
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the nice review. We're sorry that no one showed you our outdoor seating in front of the dealership right outside the normal waiting room. We will make sure someone shows you next time you visit and we appreciate the review and feedback.
Excellent service as always. Appreciate the thoroughness and professionalism. Customer service was stellar as always and I will always recommend Granite Subaru!
Excellent service as always. Appreciate the thoroughness and professionalism. Customer service was stellar as always and I will always recommend Granite Subaru!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the nice review and kind words.
Staff were kind and attentive. It was my first time at this location and I’ll be back. It was my birthday weekend, the generosity was so appreciated!
Staff were kind and attentive. It was my first time at this location and I’ll be back. It was my birthday weekend, the generosity was so appreciated!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review. Our service team does an exceptional job and we hope to see you again! We hope your birthday weekend was amazing!
The people were polite, but I found the communication poor. I waited at the dealership, and nobody came to tell me that my car was ready. After waiting for over 2 hours for a job that was estimated to take 1 and 1 quarter hours I went to the desk to find my paperwork had been sitting there for about 35 minutes. When I asked if there had been any problems, I was told no. When I got home I found an e mail that listed 4 concerns needing "immediate attention." The dealership needs to realize that not everyone has a smart phone that they are checking constantly, and that they need to communicate person to person.
The people were polite, but I found the communication poor. I waited at the dealership, and nobody came to tell me that my car was ready. After waiting for over 2 hours for a job that was estimated to take 1 and 1 quarter hours I went to the desk to find my paperwork had been sitting there for about 35 minutes. When I asked if there had been any problems, I was told no. When I got home I found an e mail that listed 4 concerns needing "immediate attention." The dealership needs to realize that not everyone has a smart phone that they are checking constantly, and that they need to communicate person to person.
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- 2.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. I personally spoke with you by phone regarding your concerns and wanted to provide some clarification about our process and your visit. At Granite Subaru, every vehicle receives a digital Multi Point Inspection, which is sent directly to the customer and documents any items our technicians identify during the inspection. We also understand that not every customer is monitoring their email or text messages throughout their visit. For that reason, our service advisors review recommended work directly with customers rather than relying solely on the digital report. In this case, the email you referenced was sent earlier in your visit, before your advisor had the opportunity to speak with you about the recommendations. We apologize if receiving that information digitally created any confusion. I also reviewed the repair performed during your visit. The vehicle underwent significant suspension work, and the repair would not have been quoted as taking "1 and 1 quarter hours." That is not terminology we typically use when communicating repair times, and it does not accurately reflect the scope of the work that was completed. Regarding the paperwork you saw at the advisor's desk, our advisors will often prepare checkout paperwork in advance while waiting for the vehicle to return from our wash and for the keys to be brought back to the service drive. The presence of completed paperwork does not necessarily mean the vehicle had been ready and waiting for that length of time. That said, we certainly understand the importance of clear, person to person communication, particularly for customers who choose to wait at the dealership. We appreciate the feedback and will continue working with our team to make sure customers are kept informed throughout their visit.
Cody made the process easy, no hassle, online appt, drop off car, get video and approval list, approve the things I needed, get text when car is done. short of valet service which i think they offer but i didn't use, not sure how it gets any easier.
Cody made the process easy, no hassle, online appt, drop off car, get video and approval list, approve the things I needed, get text when car is done. short of valet service which i think they offer but i didn't use, not sure how it gets any easier.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. Cody and the team make servicing your vehicle super convenient. And to your point, yes we even offer FREE valet service where we'll come to you, pick up your car, then return when service is complete. How easy is that!?
If I could give this dealership zero stars I would. Granite Subaru committed CPO fraud by certifying a vehicle with missing keys. They refuse to help, forced me to escalate to Subaru of America, and Subaru of America had to give me a voucher for a second key I was promised. They gave me a remote start button, and told me they were waiting on the former owner to return the key. Days turned into weeks, and weeks turned into months without the second key. At every turn, granite Subaru made it extremely difficult to obtain the bare minimum things I needed… A second key, some touchup paint they wrote in the paperwork, and my plates. They ghosted Subaru of America after they had to get involved!! They refuse to cooperate. Granite Subaru lied to Subaru of America, claiming they left me voicemails when they did not, and mailed things out when indeed they did not. It has been almost 2 months and I’m still missing my key. Do not work with this dealership whatsoever.
If I could give this dealership zero stars I would. Granite Subaru committed CPO fraud by certifying a vehicle with missing keys. They refuse to help, forced me to escalate to Subaru of America, and Subaru of America had to give me a voucher for a second key I was promised. They gave me a remote start button, and told me they were waiting on the former owner to return the key. Days turned into weeks, and weeks turned into months without the second key. At every turn, granite Subaru made it extremely difficult to obtain the bare minimum things I needed… A second key, some touchup paint they wrote in the paperwork, and my plates. They ghosted Subaru of America after they had to get involved!! They refuse to cooperate. Granite Subaru lied to Subaru of America, claiming they left me voicemails when they did not, and mailed things out when indeed they did not. It has been almost 2 months and I’m still missing my key. Do not work with this dealership whatsoever.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Alicia, Please contact me Directly at 603-417-2373. We responded to your Google review and have yet to receive a call back from you. That's not how we do business. I'm not sure where communication broke down but I will find out. We'd like to get this taken care of for you, we just need you to call me directly. Thanks! -Chris: Sales Director
Shaun, Adam, and Brittney were all so helpful and kind to work with. I didn’t feel pressured but rather supported to make a great informed decision. I appreciate you guys!
Shaun, Adam, and Brittney were all so helpful and kind to work with. I didn’t feel pressured but rather supported to make a great informed decision. I appreciate you guys!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind review. Shaun, Adam, Brittney and our entire team really take pride in making sure we provide a no pressure approach. We hope you enjoy your new vehicle and we appreciate the feedback.
Disappointed with the initial service. I lost confidence in both my car and the service I received. However, after I made them aware of the problem Jason and CJ worked on a resolution to make it right. My car now starts every time, but there are still some new sounds that I never heard before. I’m hoping they are just because of the work that was done. Prior to this service, I was always pleased with the service I had received. They certainly tried to restore my confidence. Hopefully I will not be disappointed. I
Disappointed with the initial service. I lost confidence in both my car and the service I received. However, after I made them aware of the problem Jason and CJ worked on a resolution to make it right. My car now starts every time, but there are still some new sounds that I never heard before. I’m hoping they are just because of the work that was done. Prior to this service, I was always pleased with the service I had received. They certainly tried to restore my confidence. Hopefully I will not be disappointed. I
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- 3.0
- Does recommend this dealer
- Came in for service or repair
We are sorry to hear your frustration. It seems that Jason and CJ have worked towards a resolution and hope that works out for you. Please let us know if there are any more concerns.