Reviews
They were friendly, laid back, knowledgeable, accommodating, clean. Our saleswomen was able to answer my husband's questions.
They were friendly, laid back, knowledgeable, accommodating, clean. Our saleswomen was able to answer my husband's questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Good but somewhat slow with no review of the inspection. I only expected an oil change with no tire rotation. However, it appeared they performed a rotation at no cost and the rep. said nothing.Confusing!!
Good but somewhat slow with no review of the inspection. I only expected an oil change with no tire rotation. However, it appeared they performed a rotation at no cost and the rep. said nothing.Confusing!!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Louis we apologize for any confusion. We will have the service manager review this to find out exactly what happened. We would be more than happy to go over the inspection if you require.
I bought my Outback here and started servicing it there as well. There are closer Subaru service locations, but I have always had a great experience with Granite's friendly, knowledgeable staff that do great work.
I bought my Outback here and started servicing it there as well. There are closer Subaru service locations, but I have always had a great experience with Granite's friendly, knowledgeable staff that do great work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sully we so appreciate that you would travel past other Subaru dealers just to work with us. Thank you for your continued business and your great review.
I was greeted as I exited in the garage bay and introduced to Ernesto who walked me through what my day would look like. I was provided a quick tour and shown were the accommodations were.
I was greeted as I exited in the garage bay and introduced to Ernesto who walked me through what my day would look like. I was provided a quick tour and shown were the accommodations were.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Karl we are glad to hear the team made a great impression. Our facility is top notch and super accommodating. Thanks for your review and feedback.
This dealership is focused on making sure the customer understands all aspects of their purchase. I would recommend that the seller /dealership make sure they are knowledgeable with the process of registration as it pertains to customers with residence outside of theNH borders.
This dealership is focused on making sure the customer understands all aspects of their purchase. I would recommend that the seller /dealership make sure they are knowledgeable with the process of registration as it pertains to customers with residence outside of theNH borders.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review and the feedback. We always try to be knowledgeable about the registration process in different states, but there sometimes is something that needs to be addressed. We appreciate the recommendation and will pass along to the team.
As usual, wonderful service. Very polite & courteous associates. Speedy service as always. I would highly recommend
As usual, wonderful service. Very polite & courteous associates. Speedy service as always. I would highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and future recommendations.
Quoted a price for oil and filter change at $69.99. Receipt reflected a much greater price and had to return to center for a refund of difference. Also paid for tire rotation-ok but tire pressures were not all the same and they weren’t adjusted to the correct psi which I consider unacceptable since it absolutely makes sense to make sure all 4 tires were at the correct psi after rotating the tires. Lastly , I received a courtesy car wash and vacuum which was I feel was poorly done. It seemed like more of a rinse of water than a wash as I still had simple dirt on the hood. I can’t really complain since it was a courtesy wash but I feel it was subpar work.
Quoted a price for oil and filter change at $69.99. Receipt reflected a much greater price and had to return to center for a refund of difference. Also paid for tire rotation-ok but tire pressures were not all the same and they weren’t adjusted to the correct psi which I consider unacceptable since it absolutely makes sense to make sure all 4 tires were at the correct psi after rotating the tires. Lastly , I received a courtesy car wash and vacuum which was I feel was poorly done. It seemed like more of a rinse of water than a wash as I still had simple dirt on the hood. I can’t really complain since it was a courtesy wash but I feel it was subpar work.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for letting me know about this, and I'm sorry the price at checkout wasn't what you were expecting. If you were quoted one number for the oil change and charged another, that's on us to explain, and I want to see exactly where it went sideways. The car wash bothers me too. Yes, it's complimentary, but sending a car out with a bad wash isn't much of a courtesy. If you can call me, CJ Gleason (Service Manager), directly at (603) 589-2610, I'll pull up your repair order before we talk so I can go through the charges line by line with you. I appreciate you telling us instead of just not coming back. We value your business and hope to have the opportunity to restore your confidence in our service.
Originally Pete oversaw the discovery of the radio audio problem and search for a rebuilt amplifier. There were significant delays in finding one (5 weeks). Pete & Tim kept me informed of the progress or lack of) during that time. When one was secured, Tim called and scheduled the installation that same day.
Originally Pete oversaw the discovery of the radio audio problem and search for a rebuilt amplifier. There were significant delays in finding one (5 weeks). Pete & Tim kept me informed of the progress or lack of) during that time. When one was secured, Tim called and scheduled the installation that same day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James we are glad that we finally have the amplifier issues addressed. We appreciate your review and your patience.
I find the prices for repairs have become pretty expensive. Mainly if they are working on a transmission already, they will charge their full amount to flush transmission fluid at 599 dollars. most places would charge you around 100 dollars for that service however since they are working on it already they just charge for the fluid. Another example is they will charge you an entire shop hour for someone to change a cabin air filter it takes longer to open the unsealed box than to put it in your glove box. If you have a list of things to do they charge you the full price of every item and a full hour of work even if the list is complete in an hour. They have you when it comes to the transmission as most places can't work on them. They also recommend work on time frames instead of if it needs to be repaired they told me for 60k miles I needed my entire suspension replaced still going strong and the tire place thinks I may need to change my stats when I get new tires. I have stopped using them for almost everything but transmission work. In fairness all Subaru dealers seem to operate the same.
I find the prices for repairs have become pretty expensive. Mainly if they are working on a transmission already, they will charge their full amount to flush transmission fluid at 599 dollars. most places would charge you around 100 dollars for that service however since they are working on it already they just charge for the fluid. Another example is they will charge you an entire shop hour for someone to change a cabin air filter it takes longer to open the unsealed box than to put it in your glove box. If you have a list of things to do they charge you the full price of every item and a full hour of work even if the list is complete in an hour. They have you when it comes to the transmission as most places can't work on them. They also recommend work on time frames instead of if it needs to be repaired they told me for 60k miles I needed my entire suspension replaced still going strong and the tire place thinks I may need to change my stats when I get new tires. I have stopped using them for almost everything but transmission work. In fairness all Subaru dealers seem to operate the same.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We understand that the cost of vehicle repairs can be frustrating, and we certainly recognize that today's automotive repair market has changed significantly over the past several years. Between increasingly complex vehicle technology, specialized training, manufacturer specific equipment, and rising parts and labor costs, repairs are more expensive than they once were. Our recommendations are based on Subaru's maintenance guidelines and the condition of the vehicle at the time of inspection. While some items are preventative in nature and may not require immediate attention, our goal is to provide our customers with the information they need to make informed decisions about their vehicle's care. We also strive to ensure our labor times and pricing are consistent and fair, following industry standards and manufacturer procedures. We appreciate your perspective and will continue looking for ways to provide the best possible value while delivering quality repairs and service. Thank you again for your feedback and for trusting us with your transmission repairs. We appreciate your business and hope to have the opportunity to serve you again in the future.
Polite friendly organized process Dale went smoothly staff offered drinks and explained everything well would recommend
Polite friendly organized process Dale went smoothly staff offered drinks and explained everything well would recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Vicky thank you for the nice review and feedback.