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Checkered Flag Hyundai World

(1,815 reviews)
Visit Checkered Flag Hyundai World
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2022 state dealer award
View 12 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (757) 337-4183 (757) 337-4183
Used (757) 337-3485 (757) 337-3485
Service (757) 337-5689 (757) 337-5689

Reviews

(1,815 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Checkered Flag Hyundai World from DealerRater.

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Demario was absolutely the best.

Demario was absolutely the best. I will absolutely tell people to go see him. I enjoy the whole experience at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

Great Dealership and Personnel

Great customer service from a friendly and attentive salesperson (Geoff Warder). Got a fantastic car at a great price. I recommend Checkered Flag for your Hyundai buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

Top Notch Service

Anthony P. took the time to explain the differences in the features from one model to another to ensure I knew all of my options for the model I was looking for. He was kind, professional, and made the overall experience less stressful. At no point did he ever make me feel rushed and was very informative. He even helped me to leave with my new vehicle same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for leaving us this review, Susan. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

Joe Norfolk, Va.

Heather did and outstanding job of taking care of the problem with my 5 month old car. I received very courteous, timely and professional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

First time customer,but so far, I am pleased, especially

First time customer,but so far, I am pleased, especially with the salesman, Geoff who was very helpful and personable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

I am writing this review to express my dissatisfaction

I am writing this review to express my dissatisfaction with the service I received at the dealership last Saturday. I had the misfortune of dealing with Brandon Holly, one of the salesmen, who was incredibly rude and unprofessional. To start with, he made assumptions about my financial situation without even knowing the facts. He suggested that I should look for cars in a lower price range, which was completely uncalled for. Moreover, I requested to test drive three cars, but he only allowed me to drive one. When I returned from the test drive, he disappeared, and I had to ask two other salespeople where he was. It took him about ten minutes to reappear, and when I asked him about the other cars, he informed me that someone else had expressed interest in them, and we would need to wait for them to decide. This was incredibly frustrating, as I had requested those cars before leaving on my first drive, and he was fully aware of my interest in them. When I decided to leave, he yelled at me across the dealership very rudely. This was incredibly unprofessional and left me feeling humiliated and embarrassed. I would have handed over a check for the car that day if I had liked it, but that was not even an option. Checking with the dealership both cars are still unsold which is comical. If I could give Brandon Holly negative stars, I would. I would like to thank Lead Tommy Washington, who witnessed the incident and apologized on behalf of Brandon Holly. However, this does not excuse his behavior. In conclusion, I had a terrible experience at the dealership, and I would not recommend it to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Checkered Flag Hyundai World does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

Review for Rich Jakubs

Rich was an awesome, knowledgeable, informative and very personable sales representative. This was my first time buying a new car (last time was in 2010 and my late husband was still alive to handle the process). My brother in law accompanied me to the dealership and the three of us "clicked" right away. He has bought many cars from Rich representing Checkered Flag. Rich walked me thru many of the features on the car and told me to call whenever I had questions. Think he deserves some recognition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your feedback regarding your experience at Checkered Flag Hyundai World and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

Enjoyed the no pressure and highly talented sales team.

Enjoyed the no pressure and highly talented sales team. Always a good experience with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This was the best car buying experiance I had in a long

This was the best car buying experiance I had in a long time. This dealership puts it all out there for you so therr are no surprises. It is our first Hyundai. Martene was patient and helpful. She got the best rate for us and we didnt feel like we were being pressured into anything. She ensured we were happy with everything ans even ensured i was all set up with my new navigation tools in the car, which i have never had before. She helped us pick the right fit for us. She is amazing person and an amazing sales woman. I am so glad she was the one to help us with this sale. She made this purchase the best one we ever had. Thank you for being so amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700

Great vehicles and purchase experience

We have enjoyed working with our Checkered Flag Product Specialist, Paul Hamm. This is the 4th vehicle that we have purchased from Checkered Flag Hyundai/Genesis: a 2018 G80, 2020 Santa Fe, 2022 Palisade, and this recent purchase, a 2023 GV60. Paul handled all of these purchases and has been great to work with. Paul has been professional, prompt, and courteous, and has made the vehicle purchase process stress-free and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Don, it was a pleasure to read about your 4th car-buying experience at Checkered Flag Hyundai World. Congratulations on your 23023 GV60! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Paul provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700