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Ugh, the worst car buying experience of my life. We overpaid for an Xterra here last week as we needed a replacement vehicle ASAP for an upcoming move.... We heard them laughing after we bought the car - probably because they had just made 7.5k on a vehicle with a useless transmission. 40 miles off the lot and the check engine light came on. It took less than 24 hours for it to completely break down - the transmission was shot and displayed 5 different errors codes. We have to pay 5k for repairs right off the bat and need a complete replacement to the transmission, radiator, and catalytic converter!! We called the dealership to see if there was anything at all they could do since we purchase the vehicle the day before - they provided nothing. We asked if they would buy back the vehicle - no luck. They then tried to get us to pay full price for a refurbished transmission from their friend’s repair shop with no discount. I wish we had gone to literally anywhere else, many dealerships in the area offer warranties. With Cha Auto, we are left with a faulty vehicle and thousands in repairs. 0/5 stars.
I want to start off by saying thank you Felix, John, Michael, Frank and Tu. You guys are amazing you have great customer service and I really appreciate... you putting up with me today, thank you and I love my Lexus.
I bought my first vehicle since 2009 two weeks ago so I wasn't sure how the buying experience has changed over the years. Spent 2-3 months searching for... something that caught my eye and my wallet. Cha Auto was nice. Respectful. Informative. Not pushy. Excellent choices in cars. Their price range is huge. My brother was looking at a 30,000 truck and is thinking about going back in for it. I ended up getting a vehicle for under 10,000 and will be using it for UBER on the side too. Already passed the shop for UBER so I am excited. I would highly recommend checking them out for your next vehicle. My experience gave me a good car with a good price without the pushy salesman.
They sold the car with advertising 90 warranty but they didn’t do it on the sale until after 3 day I caught they cheated the sale. It took about TWO month... to get license plate which they said if they do it will be faster. HIGHLY recommend DO NOT buy from this place
Very easy process, no pressure to buy and great customer service. I would recommend this dealership to anyone looking for a great reliable car sold by... honest people.
My car buying experience was exceptional because Michael provided excellent customer service. He was very knowledgeable and professional. The process went... a lot better than I originally anticipated.
Spend my entire last weekend shopping. This place was like number 15 on my car lot list but I wish I came here first. I came with my daughter and throughout... my weekend people were so rude. Like look, I have money and want to buy a car. I met Mike here and he was really nice over the phone, better in person. He treated me so well and gave me a lot of space to look at the cars. I am super picky and I am sure most would have gave up on me. He was nice throughout the entire process and explained the buying process really well. Loved my time here and glad I made it home with a car as I didn't want to come back from Bend. Next time, I will be heading straight there.
I got financed here with terrible credit and no driver's license. I literally thought I would never get a car over 1000 and be stuck in buckets for the... rest of my life. My kids and I really needed a 3rd row vehicle so I gave this place a shot and I was so happy I did. Thanks for helping a person out in a tough spot in life!
remarkable service remarkable people remarkable cars I am here to leave a remarkable review. Stand out people who really care. I got turned down everywhere... I go and they worked hard to find a bank that would give me a loan. Thanks again Mike and John.
Just finally was able to pick up my car. I am from the Coast (seaside) and left a deposit over the phone. Came in this weekend and the car was perfect.... They were nice over the phone and even better in person. I had a million questions and brought my cousin who is a mechanic and they calmly answered everything. I got such a good deal and a great car and they threw in a 3 month warranty for my peace of mind. Drove home so happy and my husband is waiting till he gets his taxes back to go get a car from them. worth the time, effort and visit. Give these guys a shot.