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Madison Ford

(235 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–1:00pm
Sunday Closed Closed
New (540) 318-7193 (540) 318-7193
Used (540) 783-3248 (540) 783-3248
Service (540) 242-8572 (540) 242-8572

Reviews

(235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Madison Ford from DealerRater.

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Great service! Great Staff!

Great service! Very pleasant atmosphere! Transaction was very quick and easy! Jenna is an awesome saleswoman! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Todd, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Great delivery of my new vehicle.

Great delivery of my new vehicle. Warm, friendly and professional. Small country dealership with a sense of family. Why go anywhere else?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly and helpful, super nice people.

Very friendly and helpful, super nice people. Quick and easy, told me what was going on the whole time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience shopping and buying a vehicle at Madison

My experience shopping and buying a vehicle at Madison Ford was everything I hoped for. Overall a very nice experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

If you are looking for a new or used car and are tired of

If you are looking for a new or used car and are tired of the runaround from all of Central Virginia's dealerships that add in unwanted costs and are full of dishonesty? If so, This is the place to go, Billy and Madison Ford are one of the absolute best dealers in the region and will go the extra mile to ensure you are taken care of. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Johnny Tyler is the best

Johnny Tyler is your go-to man. He helped me find my dream car at a fantastic price and was friendly, communicative and wonderful the entire time. HIGHLY recommend Madison Ford for an actually enjoyable car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Corrie, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Melissa is an amazing team leader and know how to get

Melissa is an amazing team leader and know how to get things done I have worked with her on several Ford purchase and will continue to be a loyal customer. Her and her team are no#1 to our family and enjoy doing business with Madison Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Purchased my 2015 F250 Lariat new and all service has

Purchased my 2015 F250 Lariat new and all service has been performed here up to this point. Customer service is very good. Staff is very friendly. The service here is what has kept me coming back. Call me OCD or whatever but this time around I noticed a little complacency by the technician. The service reminder sticker in upper left of driver’s side windshield stuck over top of partially removed previous sticker with grease smeared on it. Floor mats on driver side tracked with grease/oil. The chrome bug deflector had grease handprints on it. I have no problem with the service performed but I would think the mechanic would pay a little more attention to detail or have a little more pride in his or her work. Not a show stopper for me but I would hope that this would be addressed. Didn’t notice until I had left dealership or I would have discussed it with the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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2014 Ford Escape

The price was increased from the initial bid last month. But I guess that is everywhere and everyone thanks to the inflation. New front tires and alignment along with new rotors and pads in the front, make the car ride like brand new. And expensive repair, but worth the money.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Eric, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Great service.

Great service. No nonsense sales gimmicks. Very professional staff though out the process of purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.