Meet Rolando Pardo

Super disappointed probably never buy a Cadillac again roadside assistance guy tried to hustle me $400 at my house

This is a new Cadillac Escalade. I have taken it 2 times for service for the oil changes. both times i have had to return to the dealer because they did Not do the service correctly. The first time they invoiced me for topping off the DEF fluid since it is a diesel. And they forgot to add the Def fluid. In that same visit I took the car in because of a check engine light and when they told me to pick up the car because it was ready. The check engine light was still on. The second time I took the car in for service and some warranty issues. They called me that the car was ready. When I check the service invoice. They did Not do the oil change. So i came back the next day to pick up the car. Again, they did not top off the Def fluid at service. My experience with Service at Williamson Cadillac has been non other than Awful. I do not recommend this dealer to anyone.

Thanks to Mr. Pardo and Richard for their prompt service. They kept me informed of the progress of the repair. Excellent!!

The My service advisor, Mike McKesson, is always very helpful and accommodating. He solves any issues or concerns without hesitation.

Eric is a pleasure to deal with and so is his manager Rolando. You always get great customer service here and it’s a comfortable environment while you wait.

Carmen was great, I was ready to lose it and she calmed me down and took care of things. Cudos to Carmen.

Amazing staff and amazing service my go to every time I need to service my vehicles.

Very friendly. Always call you back. Will complete your service as soon as they can. super friendly and polite. Would recommend them as a dealership. Always able to solve your problems. Rate them a A

Richard was great, he communicated well and the technician was able to diagnose a tricky electrical problem.

Williamson is the best Cadillac dealer, it has the best service professionals, the best salespeople, and the best receptionists, and for what and even for changing the oil and washing the car, Williamson is worth it. For me, there is no other dealer. I just bought an all-electric Cadillac, it is beautiful, gorgeous, and I love it, and the service from Cadillac and especially from Celida, my saleswoman, is magnificent, incredibly good, and incredibly irreplaceable.