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Mazda Lakeland

(459 reviews)
Visit Mazda Lakeland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday 11:00am–4:00pm Closed
New (877) 466-1339 (877) 466-1339
Used (877) 466-1382 (877) 466-1382
Service (866) 400-5527 (866) 400-5527

Reviews

(459 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda Lakeland from DealerRater.

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People who work there are the best.

People who work there are the best. Very polite. However the communication needs a lot of work. Took 4 days to have breaks and rotors put on. Called to see if my car was ready and they told me they would call me back. Two hours later I had to call them. If you spend 1600$ on your car they should call you with the repair prices- not send a text message. And no free car wash coupon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

The purchase process was great with no surprises. So far routine service has been flawless. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jeff, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

This dealership provides worst service I have experienced

This dealership provides worst service I have experienced in all my years of buying cars. In efforts to air my grievances, I can't even get the service manager to return my call. I would recommend another dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New car

I purchased a new car at Mazda Lakeland. Nelson our sales representative did a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Patricia, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I have to say, trading in our old vehicle and coming out

I have to say, trading in our old vehicle and coming out with a brand new Mazda was simply flawless! My family worked with David as we were comparing a few of the vehicles that we were interested in, allowing us to explore the vehicles ourselves, though close enough to answer any questions we may have had, never trying to force sell us on anything! Once we picked the one we wanted, a new CX-90, we talked about what we were looking for with financing, and after he ran the numbers, gave us a head up on a discount that Mazda was offering if we leased instead of bought, saving us close to 40% on the monthly payments! And the awesome experience did not end there! When it came time to speak with Aleena, the finance manager, she listened first about what extras we were interested instead of trying to tell us the things we needed and, because of that, happily added a couple of extras like a service plan! I look forward to visiting them again each time we take our new vehicle in for service as well as when it comes time to replace our other vehicle. The experience has given Mazda in Lakeland a new lifelong customers. Thank you so very much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I run a driving school, so we burn through cars fairly

I run a driving school, so we burn through cars fairly quickly. David Glover is extremely helpful and knows that I want what I want, and he'll find the correct vehicles for me, and get them to the dealership so I can just grab them and go. The financing part is always tedious and drawn out, but Aleena is extremely helpful and knowledgeable about what she is doing. Beautiful new facility and I highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review

The service manager was excellent and the entire experience was well put together.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ronnie, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

The staff here is amazing.

The staff here is amazing. Never any surprises. The walk around video of the car service is great. You can see exactly what they are seeing. I highly recommend Mazda vehicles and the Lakeland Mazda dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We had very good service from arrival to departure!

We had very good service from arrival to departure! The service was efficient and above because they also checked out a tire problem. I loved the video and notices sent to my phone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best service.

Best service.Very friendly staff.Quick service.Mazda lakeland gives very good customer service.Really appreciate ur efforts.Thanks guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.