Premium Autos

Can’t get a hold of anyone. Texting was with an AI, I asked to speak to a person and it tells me to call. I call and get an AI. I asked for a person to call me back and no one ever did. Tried replying to an email and no response either.

THE WORST CAR SHOPPING EXPERIENCE IN MY LIFE. I WALKED IN AT 11:30 BELIEVING I HAD AN APPT WITH "MARK" WHO I THOUGHT I HAD SPOKEN WITH AT LENGTH TO UNDERSTAND WHY THIS WAS A PARTICULARLY DIFFICULT PROCESS. I WALKED IN TO A "CATTLE CALL" TYPE SETTING WITH WITHOUT SEATING UNAVAILABLE FILLED WITH PEOPLE OSTENSIBLY WAITING TO BE HELPED. I ASKED A COUPLE OF PEOPLE HOW TO LOCATE MY SALESMAN AND WAS TOLD SEE THE RECEPTIONIST. THERE WAS NO RECEPTIONIST WHO HAD SETEPPED OOUT FOR A MINUTE. A HELPFUL COUPLE WAITING ADVISED ME TO SIGN IN ON THE APPT SHEET. AS IT TURNED OUT, SHE WAS AT LUNCH. WHEN SHE RETURNED, I EXPLAINED I HAD AN APPT WITH "MARK" 15 MINUTES PRIOR AND HE WAS A NO SHOW. THE RECEPTIONIST THEN TOLD ME TO SIGN IN LIKE THE DR'S A OFFICE AND THE NEXT AVAILABLE SALESMAN WOULD HELP ME IN THE ORDER ON THE SIGN SHEET. i SAID I THOUGHT I HAD A CONFIRMED APPT AT 11:30 RECEIVED SEVERAL MSGS AT MY PREVIOUS APPT CONFIRMING MY APPT, REQUESTING A CALL IF I WOULD BE DELAYED! THE FINAL STRAW WAS WHEN I WAS TOLD THAT "MARK" WAS AN AI GENERATED NON PERSON WITH WHOM ID BEEN CONVERSING FOR A WEEK! THIS IS FRAUD ANT ITS LOWEST LEVEL, BUSINESS INCOMPETENCE AT ITS WORST AND THERE IS NO CUSTOMER SERVICE. I THOUGH I WAS IN THE TWILIGHT ZONE WHEN I LEFT UNTIL I ARRIVED AT MY NEXT APPOINTMENT TO AN ORGANIZED WELCOMING SHOWROOM WITH SPACE, BUSINESSLIKE ATMOSPHERE INSPIRING CONFIDENCE AND COURTESY BEYOND THE ROUTINE TYPE. I BOUGHT THE CAR I WANTED WITHIN AN HOUR, HAD IT SHIPPED TO THAT SHOWROOM AND WILL PICK IT UP TODAY. I HAVE AND WILL CONTINUE TO TELL EVERYONE I ENCOUNTER WHO IS EVEN CONSIDERING A CAR PURCHASE TOAVOID THE xxxxxxx, FRAUDULENT AND LOWLIFE DEALERSHIP ENTITLES PREMIUM AUTOS.

Very poor… tried getting information online. Some guy named Marc just strung me along. Poor customer service

I'm writing to share my absolutely mind-boggling 🤯 and deeply disappointing experience following my recent inquiry about a 2023 Tesla Model 3. Honestly, it was hands down the worst car-buying (or any buying!) experience I've ever encountered. 😡👎 I genuinely believed I was chatting with a real person named "Mark." We even managed to get all my trade-in paperwork sorted 📄✅ and set up an appointment for pickup! I drove over an hour 🛣️⏰, super excited, with all my documents and my trade-in vehicle ready to go. Imagine my utter shock and disbelief 😲💔 when I arrived, only to be told that "Mark" is actually just a robot 🤖 and there's no human named Mark working there! My wife and I were then shuffled over to a human representative. And guess what? She looked up the Tesla and informed us it was already SOLD! 😭💔 The kicker? That very same car is still being advertised as available on your platform! 🤯 Advertising a car that’s already gone? That's just not right. 🙅‍♂️ This whole charade has completely shattered my trust in your service and the car-buying process through your platform. It was a massive waste of my time ⏳, energy, and truly left a sour taste. I will absolutely be sharing this bewildering experience with everyone I know. 🗣️❌ Wishing for a better future experience (though I'm skeptical!), Oscar Camberos ✨ If there was negative starts I would add them

if i can give it negative stars I would, I did my credit run application to get approved and they wre quick to run my credit never heard from them again not only did I get a ding on my credit but never got a call back. The finance manager was the rudest thing ever you basically got no help or answers. I would never recommend this dealership to any one I ended up going to chevy directly got approved in 30 mins and took me 45 mins tops to walk out with a new car. RUN AWAY from this dealership.

HOW TO PURCHASE A CAR HERE! ●observe the dealers reviews & work. ●think twice ●review once more ●check your budget ●compare to others in the area ●THINK TWICE 2X ●Go to the next valid-honest-lowkirkenuiney-realistic-measureable-not-ignorant-dealer. ●happily spend your money ●drive home !! ♡THANK ME LATER BOO♡ ☆AND DONT STEAL GRANDMA NETTIES THOUSAND DOLLARS FOR A NONEXISTENT MOTOR, SHE WANT HER MONEY BACK, {BIG BLUES!}☆

Do not trust the online prices. This dealership tacks on a "mandatory" 2k security fee to every single car they sell. The phone receptionist for sales is a bit rude, acting like you are wasting her time when you ask a question about a specific vehicle. This dealership would be fine, if they would ditch the unnecessary fee.

The most horrible rip off dealership. Called and confirmed that the vehicle was there and there were no add ons. When ai arrived. The vehicle was not on the lot and they said they have it in the storage lot but I have to accept their $2000 theft insurance before they get the car. Everyone knows no one steals Teslas. Anyhow. While waiting for a manager, a prior customer shows up and tells them their $96 refund check from the dealership bounced and the bank charged them an additional $12 fee. The dealership refused to cover it and stated it wasn’t their fault. $12 for a bounced check of $86. Other buyers were there being influenced into buying extended battery warranties and protection packages. The only people they sell to would be people who know nothing about electric cars and just want the cool thing and pay for it in payments that they can afford and in turn paying much higher than the avg. No wonder this dealership has almost a hundred Teslas on their lot. People are learning that they are scammers. Talk about scams. No wonder they use auto bot texting and calling. They don’t even pick up their phone and send you to an AI robocall so they can ignore all the calls from disgruntled customers. Bait and switch. Add ons. Name it. They use every used car dealership scam out there.

When people are on your lot looking at cars it would be nice IF you had salesmen available to greet them. Not only was my son not able to find a sales associate but someone else looking to buy a car thought my son worked there. This place is a joke, we will take our business elsewhere where it can and will be appreciated. He called your phone number and only was able to have AI available, this is just sad that you can go to so many other places and they flock to you so quickly. This place was like a Ghost Town.

They false advertise the price, then add 2k for some auction fee on top telling you all dealers do this, total scam to get you to come in. Dont waste your time going there unless your willing to pay 2k more than advertised price.