Matt Bowers Ford

Buyer beware. These guys were caught doctoring titles by an associate of mine. Of that wasn’t bad enough, LeMarque Ford beat their price as soon as I walked in. Like I literally went to LeMarque and they instantly beat their price by $1000. It’s a 7 minute drive right down Veterans to save $1000. We were fine until the creepy GM named JP made my daughter cringe with his staring. My friend text me and said any price Matt Bowers has will be beat by LeMarque. Apparently LeMarque beats Matt Bowers down every month. 😂

AWFUL!!! Give a zero if I could! Very disappointing experience with this dealership. My husband was ready to purchase and finance a vehicle from them, but because we live out of state, they refused to move forward with the sale. We even offered to have a licensed state title and tag company work directly with the dealership to handle the state title and registration requirements, but they refused to even speak with them or explore that option. It was extremely frustrating because we were serious buyers and were willing to do whatever was necessary to make sure everything was handled properly. Instead of trying to find a solution or work with professionals who handle out-of-state titling, they simply refused the sale. He even contacted their corporate office and spoke with someone who said they would look into the situation and get back to us. We never received a call back, and now the truck appears to have been sold. Based on our experience, this dealership did not seem knowledgeable or willing to handle anything outside of their normal process. What should have been a straightforward sale turned into a completely unnecessary and frustrating experience. We had financing, were ready to purchase, and even provided a solution for the Maryland title and registration, and they still refused to work with us. If you are an out-of-state buyer, I would NOT waste you time with this dealership. Rob Stein was the main issue!

I'd leave 0 stars if I could. They had my car for a week and did no work on it. They lied to me twice about what was going on. I got the car back, was told most of the work was done (nothing was). While I was driving it, I got a call saying 'The mechanic is working on the last part right now'. This was while I was driving it! They charged me for an oil change even though I have a warranty package. Multiple days of no communication. They claimed they had no available loaner vehicles, then suddenly getting me one wasn't going to be a problem.

Worst dealership I ever dealt with. So glad I did not buy the used RAV4 they had listed. Drove from the North Shore to the South Shore to test drive it per appointment but was told they didn’t get a chance to look it over and they decided they wanted to list it for $10,000 instead of the $7900 that it was listed for. Car turned out to be junkie not even worth what I was offering. Bad business!! So glad I walked away without losing money on a clunker!!

The people were great too work with, very helpful, they were able to answer my question.

Great Dealership, Great Team! These guys care. You’ve found your forever dealer group. Trust me on this. 10 out of 10.

The service department is great. I had a great experience buying my new Ford. The sales people are extremely great to work with and the manager, Rob Stine made my experience so much better.

It was really nostalgic, as visiting this dealership was like going back to the car-selling days of the 1980s. High-pressure tactics, don't let the customer leave the premises, endless long discussions between the salesperson and the sales manager that exclude the customer, bait-and-switch games, etc. What was novel was the dealership's attempt to manufacture a 5-star rating by having the salesperson tell me that if I didn't give her all "fives," it would negatively affect her compensation. I actually did that, only to be contacted multiple times to be advised I had to answer all of the survey questions with a "five," including questions unrelated to the salesperson, i.e., questions about the dealership. So, the salesperson's compensation is negatively affected unless I'm prepared to be dishonest on the post-sale survey. I told the salesperson, who was quite nice, that she should look for another employer.

My experiences with Rob are always top notch! He always works with me to find the best vehicles at the best prices and is a huge asset to the Matt Bowers family!

Best sales and seevice department in the area. Great experience all around. Matt makes the deals!