Reviews
Worst dealership I ever dealt with. So glad I did not buy the used RAV4 they had listed. Drove from the North Shore to the South Shore to test drive it per appointment but was told they didn’t get a chance to look it over and they decided they wanted to list it for $10,000 instead of the $7900 that it was listed for. Car turned out to be junkie not even worth what I was offering. Bad business!! So glad I walked away without losing money on a clunker!!
Worst dealership I ever dealt with. So glad I did not buy the used RAV4 they had listed. Drove from the North Shore to the South Shore to test drive it per appointment but was told they didn’t get a chance to look it over and they decided they wanted to list it for $10,000 instead of the $7900 that it was listed for. Car turned out to be junkie not even worth what I was offering. Bad business!! So glad I walked away without losing money on a clunker!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for providing this feedback, Debra, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
The people were great too work with, very helpful, they were able to answer my question.
The people were great too work with, very helpful, they were able to answer my question.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Matt Bowers Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Great Dealership, Great Team! These guys care. You’ve found your forever dealer group. Trust me on this. 10 out of 10.
Great Dealership, Great Team! These guys care. You’ve found your forever dealer group. Trust me on this. 10 out of 10.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
The service department is great. I had a great experience buying my new Ford. The sales people are extremely great to work with and the manager, Rob Stine made my experience so much better.
The service department is great. I had a great experience buying my new Ford. The sales people are extremely great to work with and the manager, Rob Stine made my experience so much better.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Matt Bowers Ford.
It was really nostalgic, as visiting this dealership was like going back to the car-selling days of the 1980s. High-pressure tactics, don't let the customer leave the premises, endless long discussions between the salesperson and the sales manager that exclude the customer, bait-and-switch games, etc. What was novel was the dealership's attempt to manufacture a 5-star rating by having the salesperson tell me that if I didn't give her all "fives," it would negatively affect her compensation. I actually did that, only to be contacted multiple times to be advised I had to answer all of the survey questions with a "five," including questions unrelated to the salesperson, i.e., questions about the dealership. So, the salesperson's compensation is negatively affected unless I'm prepared to be dishonest on the post-sale survey. I told the salesperson, who was quite nice, that she should look for another employer.
It was really nostalgic, as visiting this dealership was like going back to the car-selling days of the 1980s. High-pressure tactics, don't let the customer leave the premises, endless long discussions between the salesperson and the sales manager that exclude the customer, bait-and-switch games, etc. What was novel was the dealership's attempt to manufacture a 5-star rating by having the salesperson tell me that if I didn't give her all "fives," it would negatively affect her compensation. I actually did that, only to be contacted multiple times to be advised I had to answer all of the survey questions with a "five," including questions unrelated to the salesperson, i.e., questions about the dealership. So, the salesperson's compensation is negatively affected unless I'm prepared to be dishonest on the post-sale survey. I told the salesperson, who was quite nice, that she should look for another employer.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
My experiences with Rob are always top notch! He always works with me to find the best vehicles at the best prices and is a huge asset to the Matt Bowers family!
My experiences with Rob are always top notch! He always works with me to find the best vehicles at the best prices and is a huge asset to the Matt Bowers family!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Matt Bowers Ford. We appreciate your business and hope to see you again soon!
Best sales and seevice department in the area. Great experience all around. Matt makes the deals!
Best sales and seevice department in the area. Great experience all around. Matt makes the deals!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Matt Bowers Ford.
I love Peyton as well as Antoine they're both excellent car salesman and mechanic in any kind of issues you have then treat me just like family I was in and out in no time
I love Peyton as well as Antoine they're both excellent car salesman and mechanic in any kind of issues you have then treat me just like family I was in and out in no time
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great team from management, to salespeople, to the service dept! From the moment I walked in the door to the moment I actually took delivery the experience was excellent!
Great team from management, to salespeople, to the service dept! From the moment I walked in the door to the moment I actually took delivery the experience was excellent!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Matt Bowers Ford. We appreciate your business and hope to see you again soon!
False advertising on rebates! Husband noticed what they did after reviewing the paperwork, went back in Monday morning 12/08 to ask them about the rebates and they said “oh that not what you agreed to” false advertising- shady business deals! Watch what they tell you!
False advertising on rebates! Husband noticed what they did after reviewing the paperwork, went back in Monday morning 12/08 to ask them about the rebates and they said “oh that not what you agreed to” false advertising- shady business deals! Watch what they tell you!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Lacie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.