Audi Omaha

Very disappointing experience with this dealership. A am an out of town buyer and I had been communicating with them over the phone about purchasing a 2020 Mercedes GLS 550 and was prepared to move forward with the purchase. The salesperson told me they would send me a sales order so that we could proceed with the transaction. I relied on that representation and was waiting for the sales order. Instead of sending it as promised, the dealership sold the vehicle to someone else without giving me the opportunity to complete the purchase. I spoke to Cathy at 10:42 she said she would send me the sales order so I could send a deposit. At 12:01 after not hearing anything I called back and left another message for Cathy to call me back. After no return call i call back again at 1:39 and the receptionist told me Cathy had gone home sick. She told me Jack who had had spoke to the evening prior about the car would call me back. At 3:24 after no return call I called again and spoke to another gentleman he told me that Cathy had not gone home sick but that the car was sold to someone else that day. I understand that a dealership has the right to sell a vehicle. My problem is that I was specifically told that a sales order was being sent to me, which led me to believe we were proceeding with the transaction. Based on my experience, I would be very cautious about relying on commitments made by this dealership unless you have everything in writing and have already placed a deposit.

Greg and the staff at Audi were great to work with on every step of the process.

Thank you to everyone who followed up with me via phone, text, & email. Cannot wait to close the deal on my next vehicle as a visual impaired man. Regards, Rob Evans

Greg McDonald, went above and beyond. Gave me a really nice umbrella. Sasha was very helpful as well.

Greg at Audi Omaha provided excellent service, making the buying experience both easy and enjoyable!

I just purchased my fifth Audi over the post 20 years from Audi Omaha and the experience has only gotten better with no pressure and only trying to find the right car for you. The friendly salespeople, sales manager and general manager are first rate. Thank you all.

Greg could possibly be the greatest ever in my humble opinion. First class customer service! what a car!

I had a fantastic buying experience at Audi Omaha! My salesperson Greg McDonald was knowledgeable, friendly and efficient. His assistant Elijah did an excellent job in orienting me to the vehicle.

Wonderful experience at Audi of Omaha purchasing my Audi A5. Clarke Chandler was exceptionally knowledgeable regarding this model and followed up to make sure delivery was on time and hassle free. Their professional no pressure approach made car buying here a very enjoyable process.

Great car great dealership Greg McDonald best salesman ever. Very helpful not pushy very knowledgeable