DARCARS Kia of Frederick

They try every trick in the book off you a price on your trade in then when the deal is almost done offer you a lower price. Also never went over the car with me then a month later I get a form with everything check as if they went over it with my name forged.

I just had the most insanely negative experience at Bill Baisey Kia in Frederick,MD this morning at around 9:30am. I wanted to buy a new 2015 Soul from them. I actually originally visited them yesterday. First they tried to rip me off on the interest rate. They told me I only qualified for a rate of 6%. I have GOOD credit and actually qualified for 1.99% at my credit union (which usually has bad rates). I called them out on this and they backtracked and told me some kind of nonsense about it being the end of the month and that was really the rate, blah, blah, blah. When they told me that I could use my own financing I decided to go back and buy the car. I thought I was walking out with a car that cost 16,500 (they told me via text that I might get that deal if I came in). I was completely ready to buy and had a neighbor drop me off at the dealer so I could drive my new car home. We agree to a price of 16,799. Well.... I sit down to do the paperwork and suddenly they are adding on FREIGHT and an "appearance package". Which bring the price BACK UP. The 'on the road price' is creeping up and now is well into the 19,000 range. I start questioning this, and they act like I'm an idiot. I call a friend who sells Land Rovers for advice. He is like, 'the freight should be in the sale price and the appearance package is just baloney'. I give the phone to the salesman so he can talk to my friend. The salesmen, Corey, then goes to his "manager" (sadly - I can't remember the manager's name). Anyway, all of the sudden the salesmen comes back, puts my phone on the desk and says, "we are not selling you a car - you need to leave". I HAD TO WALK HOME ALMOST TWO MILES AND IT WAS 20 DEGREES OUTSIDE WITH A WINDCHILL OF 10 AND ALL I HAD ON WAS A FLIMSY COAT!!! I've been buying cars for 30 years and I have NEVER been lied to and treated this poorly EVER. At this point I was not ever going to buy a Kia - EVER, but my friend who works for Land Rover called and said he spoke to the saleswoman at King Kia in Gaithersburg and that they would give me a fair price and treat me with respect. I called them up and they were WONDERFUL. I had to drive nearly 30 miles to get the car but it was SO worth it. I got the car on the road for 18,392 and used my financing. I've only had the car for three hours but I love it and I'm so thankful the crew and King Kia came through for me.(Valerie was the saleswoman and Shaheed was the helpful person who showed me how to use the car and explained all their service to me). I will be calling the Maryland BBB about my experience at Bill Baisey Kia and and filing a complaint. It's bad enough that they lied, but then when I called them out they treated me terribly. I will warn everyone I know of Facebook and Twitter not to do business with them.

I highly recommend Bill Baisey Kia! Mario went above and beyond to make sure I was in a vehicle that I love! He was very honest and made my car buying experience relaxed and pleasurable. He even got my payments lower than expexted! If you need a dependable vehicle at a reasonable price go ask for Mario!!

Thomas and Mike were very helpful while I was buying my brand new Kia Optima. They made the buying process simple and easy. I would recommend them to anyone looking to buy a new car!

I went all over looking for a new Kia Soul. I stopped by Bill Baisey Kia and was greeted by Thomas Barker. He answered all my questions and was a very good salesman. I picked out a car and Mike Engle showed me numbers that were lower then any other dealership Ive been to before. They beat Carmax's offer on my trade and it was a no brainer to do business with them. I was in and out in no time and drove away happy. I highly recommend Thomas and Mike to any shopping for a car!

I had a great experience with Bill Baisey KIA! Mario and Corey were very considerate of my time. They worked with me on my trade and even beat Carmax's offer. I highly recommend them to both family and friends. You will not be disappointed.

I had a great experience at Bill Baisey Kia. Carl was an excellent salesman, he answered all my question and satisfied all my needs. Kudos to him.

Dropped by without an appointment. Mark was very helpful and Mike the technician fixed my van very fast and right the first time. Thanks Team!

Helped us get a replacement car and even did the extra to get us a second car. Worked to get the financing to what we could pay.

Experience was great! John was fabulous! He was laid book and no pressuring. The selection was good, the dealership as a whole was accommodating. I would recommend Bill Baisey Kia and John to anyone of my friends and family.