Shortline Buick GMC

I took my car in for Warranty-covered work. The service rep was friendly when I dropped off my car on Friday evening. When Monday afternoon came and I had no phone call, I proceeded to call to check on the status of the work. The rep told me she would check on it and call me back. 1 1/2 hours later with no call, I called again. She said they would look at it on Tuesday and get back to me. When I didn't get a call again by Tuesday afternoon, I called to check on the status of the work and was told they would have to get parts and it should be done Wednesday. Wednesday evening I was told they would have to overnight the part and it should be done Thursday. My car was there and sat until Wednesday before being looked at. Ridiculous.

I just locked my keys out of my Bonneville. Of course, that meant I locked the keys to the lockbox where my title and insurance info are as well. I called Suss Pontiac here and was told to go to Dept. Of Motor Vehicles to get new paperwork and then figure out a way to get to them with it so they could cut a key. You need the VIN and proof of ownership, of course. They didn't get the job, and so my rating on the quality of work is unknown, but this site requires an answer or you can't go on. <br><br>I called Mike Shaw Buick, and they were great. They said that since the info was in the car, all I needed to do was have a photo ID and give them the VIN, they'd cut a key and send a guy over to verify ID-all at the same cost as if I'd have walked in the door. Now that's customer service, and the way to gain and maintain customers! That's a fabulous example of how to solve a problem, and gain a new customer! Way to go Mike Shaw! <br><br>Mike