Melloy Ford

Purchased a 2019 ford Expedition and I have had it for almost three months now. I love the vehicle and it looks almost brand new. I did have a coolant leak which was a hose that is a known issue but got it repaired and no other issues.

The Melloy Ford Service Dept. led by Chris Sonnenburg is top notch! From the woman at the counter who greeted me with quick assistance and Chris himself, I will definitely return to their service department!! Thank you both very much!!

Joshua Cordova and his team went WAY beyond expectations when my wife and I broke down on our way back to Phoenix. Not only did he wait well past closing time to accept our towed vehicle but generously coordinated transportation to get us back on our way home. Thank you to Joshua and the great team!

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

Water pump defult causing the motor to over heat. (February 2018) after months of waiting for new motor Contacted regional supervisor, they helped. Motor replaced, engine light still on, returned, they replace catalytic converter - (June 2018) but lighs and air conditioner went out. Took in, after having 3 days they said nothing wrong, lights and air work - suprise, they don't! Will never use this dealer/service again. Am exploring other dealers/service.

Their salesmen are fine, it's the after service that sucks. They were responsible for fixing the recall on my vehicle before selling it to me but that didn't happen. They never submitted the paperwork for my registration. I had to physically go back to make sure it got done. Still worried it won't be. They have two individuals in their leadership that can't handle upset customers, so their way of dealing with customers is to be be dismissive . Horrible service, condescending, dismissive attitudes, no responsibility!! Will NOT ever recommend this so called business!!!

Beware is of this dealership. Salesman, loan guy are great, but that is all that was the highlight. They are old school going back and forth, agree to something, then have to remind them of previous agreement. We hammered out a great deal. Here's the rub, there was supposed to be a dealer installed part. After all the paperwork was done, we pointed it out, they the guy how puts the deal together,said because we saved on a paperwork charge( said to appease us, really!), they were not going to pay for it even though it is in the paperwork on the window.! I would try to return truck but would have to step down to lesser truck per ford. Filing an official complaint.

My husband and I purchased a ford pickup on our way back from Albuquerque. We were not from the area and requested that our tags be mailed to us. The tags expired on 8-11-17 and we still don't have tags as of 8-15-17. Their phone system is totally automated so you never get to talk to an actual person. When you finally do get to the person you are looking for, it goes straight to voice mail and no one ever calls you back. We now have a vehicle we can't drive. The moral to this story, don't by here if you don't live in Los Lunas because this is a very poorly run organization.

Prompt service and great customer friendly service tech, Jacob Carriaga.. I would recommend Brad Francis for all your service needs. Honest professional service..thanks Carol Y.

Thanks to the salesman, Ryan, and the finacial manager I was able to land a great Ford Explorer at the right price. I'm so glad I got the vehicle that I've always wanted, and now need for my growing family. Thank you Brad Francis Ford! :))