Reviews
The entire Carmax experience was not good for me. I was extremely frustrated by the national people I spoke with during my process. Once I arrived at the Lafayette store, the experience changed completely. The associate I dealt with, Cassaundra Noland, was extremely professional, knowledgeable, and helpful finishing the purchase of my truck. As was the manager on duty that day. And I can’t remember his name, but it is obvious everyone in the Lafayette store works as a team to make the customer’s experience as positive as can possibly be. I’m not sure if Cassaundra will still be working there when I decide to purchase another vehicle, but I will definitely look to the Lafayette store for my next purchase.
The entire Carmax experience was not good for me. I was extremely frustrated by the national people I spoke with during my process. Once I arrived at the Lafayette store, the experience changed completely. The associate I dealt with, Cassaundra Noland, was extremely professional, knowledgeable, and helpful finishing the purchase of my truck. As was the manager on duty that day. And I can’t remember his name, but it is obvious everyone in the Lafayette store works as a team to make the customer’s experience as positive as can possibly be. I’m not sure if Cassaundra will still be working there when I decide to purchase another vehicle, but I will definitely look to the Lafayette store for my next purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The overall carmax process was frustrating. Once I got to the Lafayette location, Cassandra and the general manager made the experience overall worth it they were both understanding, patient, and very professional. Cassandra was 100% on top of everything. As far as I’m concerned she made this the best car buying experience.
The overall carmax process was frustrating. Once I got to the Lafayette location, Cassandra and the general manager made the experience overall worth it they were both understanding, patient, and very professional. Cassandra was 100% on top of everything. As far as I’m concerned she made this the best car buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
A bit of a wait, what isn't. Great experience with all employees. Everything went well no problem at all.
A bit of a wait, what isn't. Great experience with all employees. Everything went well no problem at all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car max in Lafayette, la is an amazing place to purchase a vehicle, great friendly staff and customer service. I would recommend anyone to try car max
Car max in Lafayette, la is an amazing place to purchase a vehicle, great friendly staff and customer service. I would recommend anyone to try car max
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The staff is so courteous and polite. The time spent with the paperwork processing was unbelievably short and I would recommend CarMax to anyone that's in need of a good reliable affordable vehicle. Thank you CarMax.
The staff is so courteous and polite. The time spent with the paperwork processing was unbelievably short and I would recommend CarMax to anyone that's in need of a good reliable affordable vehicle. Thank you CarMax.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Staff very helpful. Never could get my Sirius subscription activated. Happy with the car so far this.
Staff very helpful. Never could get my Sirius subscription activated. Happy with the car so far this.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Had a great experience they just need to elaborate more about the warranties and extended warranty coverage
Had a great experience they just need to elaborate more about the warranties and extended warranty coverage
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
It was a great experience and I would recommend my friends and family to give them a try.
It was a great experience and I would recommend my friends and family to give them a try.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone was very helpful!! Very friendly! Such a great experience! Nice clean vehicles on the lot!
Everyone was very helpful!! Very friendly! Such a great experience! Nice clean vehicles on the lot!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful experience with carmax and the staff they were simply amazing from start finish i recommend carmax for all of your auto buying needs
Wonderful experience with carmax and the staff they were simply amazing from start finish i recommend carmax for all of your auto buying needs
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car