Audi Nyack

I was a long time customer for many years. I recently called to have my A6 in for service. I was taken aback, when told I had not been there in a while and they could not service my car at their location. To add insult to injury, I just received their advertising email! Not very professional or welcoming.

After a long battle with engine lights, EPC, side curtain airbags, and all the sensors lighting up like New Year’s fireworks, it’s finally over! Huge thanks to Peter, the service manager, who carefully investigated why all these lights came on—like a runway at an airport—and discovered that the battery had been running in a default mode causing all these issues. Got my car back yesterday, just one day before the holidays. Fantastic service with smiles all around! 🚗

Beware of any Audi EV (electric vehicle). We purchased a 2022 Audi Q4 etron from this dealership in Sept 2022, and had worked with Ramone. He is an excellent salesman. The vehicle is an electric vehicle and is supposed to get about 240 miles per full charge. Not once in almost a year have we ever got even near 175 miles from one full charge. In fact, we cannot even get 150 miles on one full charge. We have had the vehicle in for service at various Audi dealerships (this one included) more than 5 times and yet no one will admit that the car is not what Audi portrays it to be, We have expressed our dissatisfaction with this vehicle and have been told that the dealership will help us to get out from under the car and into a different car. Then comes negotiations and they have consistently offered us almost $20,000 less than what we paid for this car even though the car is in impeccable condition with low miles. Disappointed, disgusted, frustrated, feeling screwed over, and taken for fools we are at the point we have decided to leave the dealership and the Audi brand.

Just a horrible experience all around. They had me waiting over 7 weeks for the car title to come in, all while holding my $1000 deposit. When I got tired of waiting and asked for my deposit back they insulted me for going with another car. Now, two weeks later I am still waiting for my deposit and I found out today they never processed it. I would think twice before doing business with Spiro and Audi Nyack

Great experience buying Q5 and A4. Ramon Rojas gave us the best deal on both cars! He even stayed after the dealership closed to answer our questions. No regrets switching from Mercedes where were about to get a car.

They charged me $965.00 for a 40 thousand mile checkup. I told them not to do it via a text and spoke to someone in service. When My credit card receipt was emailed to me that same day I called them immediately and told them. Person talked to manager and manger said there would be a credit to my account. That was Thursday. On Friday I called again and manager said he was so busy but he would do it immediately. Now Sunday and no credit. I will go up on Tuesday if no credit is on my account by then

Wow! What an unbelievable experience. Rob Cece and the entire team at Audi Nyack were beyond helpful, friendly, and professional. I've been to many dealerships in many states over the years, and never in my life have I had an experience buying a car that I could actually call pleasant. You won't find any BS hidden fees and charges at Audi Nyack, they were transparent and honest with me about each detail every step of the way. Besides the fact that every other dealership in town is charging OVER msrp, yet they were able to work with me for an incredibly fair price. Rob in sales was incredible, knowledgeable, patient and kind, and it shows that he really cares about the customers and wants them to be in something that they love. I was not an easy customer, being all over the place unsure what I wanted, yet Rob patiently worked with me and got me into something beyond my wildest dreams. There's a very good reason that he receives multiple awards for top Salesman from Audi year after year. His passion for helping people and understanding their needs truly shows. I would be remiss if I didn't mention how excellent the rest of the team is as well. From the floor managers Furkan and Minas (hope I spelled those right), to Anthony in finance, and all the other sales people, they were all so friendly and helpful and just made buying a car there such a joy. If you're in the market for a new or used Audi, without a doubt Audi Nyack needs to be your first and last stop!

Wow! What an unbelievable experience. Rob Cece and the entire team at Audi Nyack were beyond helpful, friendly, and professional. I've been to many dealerships in many states over the years, and never in my life have I had an experience buying a car that I could actually call pleasant. You won't find any BS hidden fees and charges at Audi Nyack, they were transparent and honest with me about each detail every step of the way. Besides the fact that every other dealership in town is charging OVER msrp, yet they were able to work with me for an incredibly fair price. Rob in sales was incredible, knowledgeable, patient and kind, and it shows that he really cares about the customers and wants them to be in something that they love. I was not an easy customer, being all over the place unsure what I wanted, yet Rob patiently worked with me and got me into something beyond my wildest dreams. There's a very good reason that he receives multiple awards for top Salesman from Audi year after year. His passion for helping people and understanding their needs truly shows. I would be remiss if I didn't mention how excellent the rest of the team is as well. From the floor managers Furkan and Minas (hope I spelled those right), to Anthony in finance, and all the other sales people, they were all so friendly and helpful and just made buying a car there such a joy. If you're in the market for a new or used Audi, without a doubt Audi Nyack needs to be your first and last stop!

My new vehicle purchase experience with Audi Nyack was superlative. Ramon (Sales), Anthony (Finance), Melissa (Service Coordination), Brittany and Cory (Service), Chris (Parts), and Joel and Phil (valet drivers); each and all were competent, helpful, thorough, punctual, and humane. Excellent people, communication, deal, workflow, and delivery. Everyone at Audi Nyack followed through for me; they did what they promised, in full and on time. Also they listened to me, gave good advice, and consistently treated me like a human being. In the car sales business, that is truly the best you can ask for, and far better than most.

Great experience with Rob Cici. He helped me with a special order vehicle and kept me updated all along the way. Everything went smooth, no surprises. I buy cars very regularly and this was by far the easiest and most transparent transaction.