Reviews
I would strongly recommend thinking twice before doing business with Rock Hill GMC in South Carolina. We agreed to a deal on a new vehicle, and apparently an agreement doesn’t mean much at this dealership. After the terms were already agreed upon, they tried THREE separate times to change the deal. I’ve purchased plenty of vehicles over the years, so I fully understand how vehicle negotiations work. What I don’t accept is agreeing to terms and then repeatedly trying to move the goalposts afterward. If Rock Hill GMC wasn’t willing to honor the deal they agreed to, they never should have made the agreement in the first place. By the third attempt to change the deal, I had completely lost confidence in anything I was being told. It was unprofessional, frustrating, and a complete waste of my time. There are too many dealerships out there that will actually stand behind their word. Based on my experience with Rock Hill GMC, I would take my business somewhere else.
I would strongly recommend thinking twice before doing business with Rock Hill GMC in South Carolina. We agreed to a deal on a new vehicle, and apparently an agreement doesn’t mean much at this dealership. After the terms were already agreed upon, they tried THREE separate times to change the deal. I’ve purchased plenty of vehicles over the years, so I fully understand how vehicle negotiations work. What I don’t accept is agreeing to terms and then repeatedly trying to move the goalposts afterward. If Rock Hill GMC wasn’t willing to honor the deal they agreed to, they never should have made the agreement in the first place. By the third attempt to change the deal, I had completely lost confidence in anything I was being told. It was unprofessional, frustrating, and a complete waste of my time. There are too many dealerships out there that will actually stand behind their word. Based on my experience with Rock Hill GMC, I would take my business somewhere else.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We’re sorry you left feeling frustrated, as that was not our intention. We do want to clarify an important part of what occurred. You did purchase your truck from Rock Hill GMC, and we were willing to complete the transaction. However, when you arrived, the condition of your trade-in was significantly different from what had been represented. The trade needed tires, had a damaged bumper, and had a dent in the door—none of which had been disclosed to us beforehand. In fact, prior to your visit, you acknowledged in text with our salesperson that you understood that if the trade-in was not in good condition, the deal might not be possible. When we physically inspected the trade and discovered its condition, we had to revisit the numbers based on information that was not previously disclosed. We understand that changes to a deal can be frustrating, but our responsibility is to be transparent and accurately evaluate a trade-in based on its actual condition. We appreciate your business and wish you the best with your new vehicle.
I had a wonderful experience! Super pleased with the service that I received. Could not have asked for a better salesman!
I had a wonderful experience! Super pleased with the service that I received. Could not have asked for a better salesman!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience. An easy transaction, willing to work with us and very competitive pricing. Much more pleasant experience than other dealerships.
Excellent experience. An easy transaction, willing to work with us and very competitive pricing. Much more pleasant experience than other dealerships.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Loved working with Leurie. He was knowledgeable, polite & expedient. I feel like I got a very fair deal too. Great experience!
Loved working with Leurie. He was knowledgeable, polite & expedient. I feel like I got a very fair deal too. Great experience!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My experience with Bryan was great; he was very kind and found the best option for me. The entire process was very fast.
My experience with Bryan was great; he was very kind and found the best option for me. The entire process was very fast.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Purchased a brand new GMC sierra. Have had trouble with the one tire losing air since day one Service cannot figure out what the problem is.
Purchased a brand new GMC sierra. Have had trouble with the one tire losing air since day one Service cannot figure out what the problem is.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
Welcoming and clean facility. Very kind sales staff. Worked efficiently and effectively with us. Got us in and out quickly. No silly games and no stalling. Just straight forward and honest with us. Was a great experience and would work with them again on the next vehicle.
Welcoming and clean facility. Very kind sales staff. Worked efficiently and effectively with us. Got us in and out quickly. No silly games and no stalling. Just straight forward and honest with us. Was a great experience and would work with them again on the next vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Rock Hill GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
Buyers beware. I received a written price agreement and moved forward in good faith. Afterward, the dealership said they could not honor the price. That kind of change after documentation seriously damages trust. Double-check everything before signing or making plans.
Buyers beware. I received a written price agreement and moved forward in good faith. Afterward, the dealership said they could not honor the price. That kind of change after documentation seriously damages trust. Double-check everything before signing or making plans.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Was greeted well in a timely. Explained what I needed and was pleased with the service. The facility was clean and the location was close to my home
Was greeted well in a timely. Explained what I needed and was pleased with the service. The facility was clean and the location was close to my home
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taherah, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Rock Hill GMC had always been great to me, both sales and service. I actually switched from a different GMC dealer for service because they acted like they were doing me a favor anytime I came in for service. Rock Hill has been great.
Rock Hill GMC had always been great to me, both sales and service. I actually switched from a different GMC dealer for service because they acted like they were doing me a favor anytime I came in for service. Rock Hill has been great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair