Arriba Motors

BUYER BEWARE — SERIOUS LEGAL CONCERNS AND IMPENDING LAWSUIT AGAINST ARRIBA MOTORS I purchased a 2015 Chevrolet Silverado 3500 HD from Arriba Motors in Porter, Texas, on June 16, 2026. What should have been a straightforward vehicle purchase has turned into an absolute nightmare that has affected my finances, business, family, and mental well-being. After bringing the truck home to Colorado, I discovered that critical federally required emissions equipment, including the catalytic converter and DEF system, had been removed. These modifications were never disclosed to me before the sale. The truck subsequently failed its emissions inspection, leaving me with a vehicle that cannot legally pass Colorado emissions requirements. Selling a vehicle with illegally removed emissions equipment raises serious concerns under state and federal law. This isn’t ordinary wear and tear or some minor mechanical defect. We’re talking about missing federally mandated pollution-control equipment. I have filed formal complaints with Texas regulatory authorities and am pursuing legal remedies. NOW LET’S TALK ABOUT THE PEOPLE RUNNING THIS CIRCUS. Throughout this ordeal, I’ve dealt with Alexa and Jaqueline. In my experience, Alexa has been left playing scapegoat while Jaqueline, who represented herself to me as the owner of Arriba Motors, has been involved in handling this dispute. I subsequently learned that Santi is reportedly the actual owner. The conflicting representations about ownership and responsibility have only added to my concerns about this dealership’s transparency. I’ve experienced what I believe to be repeated dishonesty, conflicting explanations, calls being abruptly disconnected, broken promises, and an astonishing lack of professionalism. AND THE DAMAGE GOES FAR BEYOND THE TRUCK ITSELF. This ordeal has affected my sleep, my ability to concentrate and operate my business, my family life, and my emotional well-being. I’ve spent countless hours dealing with a situation I never should have been placed in. Time that should have been spent running my business, earning a living, and enjoying my family has instead been consumed by stress, frustration, and trying to get straightforward answers. The anxiety and mental anguish this experience has caused are real. I have lost sleep, struggled with the constant worry surrounding this purchase, and watched the stress spill over into my personal and professional life. No consumer should have to sacrifice their peace of mind, financial stability, and family time because of a dealership’s conduct. I am now preparing to pursue legal action against Arriba Motors. I also intend to have my attorney evaluate potential individual claims against Alexa, Jaqueline, Santi, and anyone else whose personal actions may establish legal liability. I intend to seek compensation for all legally recoverable damages, including financial losses and mental anguish where permitted under Texas law. I have preserved extensive documentation, including inspection reports, purchase documents, communications, and formal complaints. MY ADVICE TO POTENTIAL BUYERS: STEER CLEAR OF THE LOWLIFE, PARASITIC INFESTATION CALLING ITSELF ARRIBA MOTORS. MORE LIKE BAJO MOTORS! Arriba means “up” in Spanish, but my experience with this dealership has been nothing but downhill. I wouldn’t wish this nightmare on anyone. Save yourself the frustration, financial headaches, emotional distress, and potential legal battles. Take your hard-earned money to a dealership that actually deserves your business. Never assume that just because a dealership is licensed, the vehicles it sells are legally compliant or that the people representing it will stand behind what they sell. I will continue pursuing every appropriate legal and regulatory avenue available to me and will update this review as the matter progresses.

Please people don’t go this place for buying anything I buy in there next day my truck give me problems my sales here name is Gabby wen she wants sale is very friendly but that is before all paper work after that she don’t know any vary plus just hang the phone and don’t enser my vehicle is there for one month and still is not fixed

If I could give this company a zero I would. This is the worst company the staff is very rude.and will hang up in your face or transfer you to a person that will never answer the phone.Ive called 7-10 times trying to resolve a matter.the sales department is the only people who answer. They are HIGHLY racist &disrespectful towards African Americans. Alexa is very rude and does not allow you to speak.We purchased a truck @ 53000 12000 down pymt.2mths later the transmission went out. Purchased a warranty with them thru DOWC for 5,000 which they denied b/c the def system was deleted. They ended up repairing the truck because they knew it was sold under false pretense. So purchase Warranty down the drain.the truck was from Ford motors which Aribba previously owned.we canceled the warranty &was refunded 4,000 which was sent to Arriba which was supposed to be applied to our principal balance to the finance company.but it never was they kept the money and claim we made a claim of roadside assistance with DOWC after we cancelled them.DOWC sent out the refund check to Arriba but To this day Arriba still lie about the refund.WORST purchase ever.Ended up letting the truck go back to finance company-they were full of lies also. Any finance company they give you is horrible. From day one it has been xxxx dealing with Arriba.they are SCAMMERS AND LIARS. Please do your research and do not do any business with them.you will regret it.The previous reviews about their nasty behavior you read are the truth. BUYER BEWARE.

Purchased a vehicle from company owned dealership called Robert’s Ford. Aribba owned this dealership. Purchased and paid in full for vehicle. Company shut down a few weeks after my purchase. Only dealership they have left open is Aribba Motors. I have never been sent my registration or title to my vehicle and it’s been 4 months now. They license plates they put on car after purchase do not even shows registered to ANY vehicle! I’ve called Aribba, who is handling sending everything out to the customers, and no one will answer the phone. All you get when transferred is a fast busy signal or phone just rings until it cuts off. I have filed complaints with Texas Department of Motor Vehicles on this company. Scam company! Beware and do NOT buy from here! Hopefully they get xxxx down before long too!

Ese diler es muy malo no compren ahí compré una camioneta y a las dos semanas se descompuso la fui a componer y era la batería y le pusieron una vieja ahora a los dos meses está descompuesta y no quieren componer nada dijieron que la levantara y ahora ya que puedo hacer más que pagarla ho me dan mal crédito di de enganche 8000 dollar eso es abuso 🤬🤬😒😒😒

Arriba motors are scamming people i. Porter texas closed to Houston texas brought a truck a month ago and 1 week water leaking abd rhe air conditioner not working and the transmission

do not buy here unless you want to expend most of the time at mechanics shop nice

Great customer service from Alex ochoa. He helped us with everything we needed. We will definitely buy from here again!!

Estoy muy feliz por sacar mi camioneta en este diler son los mejores y el trato es el mejor gracias a Alex ochoa y a yenis puede obtener mi troca

Got a truck from here 15 days ago truck .. Took 38000 loan and purchase a warranty from another company because their warranty was only for 1200 miles and almost $5,000. Drove by me female so I wasn't rough on truck. Truck died and started smoking from under hood. I took it to a mechanic after reaching out to dealership to say there was a problem with the truck basically Sam my sales guy it was my problem since I didn't buy their warranty. The mechanic I went to informed me engine was blown . Also stated dealership would have known bad engine when they sold it to me but what is worse they deleted the def system and the catalytic converter which voids out any warranty. Not even their warranty would have covered the truck. So now I am stuck now with a truck note 1200 a month owing 38,000 and I need to get a $20,000 motor . call to ask them what I could do or could they help me and was told again it was my problem and hung up. He said my mechanic should have known since they left me take from 6:00 p.m. to 11 am. The guy that I had look at it said it seems good nothing he could see showed serious issues but he did tell few things to have them fix. Dealership says mechanic could have taken a part motor and checked it. How in that little bit of time and nobody takes a part of motor when someone brings a truck to them. If not knocking or smoke. They fixed motor enough to fool people. Now have a 38,000 loan truck needs a $20,000 motor was told too bad not their problem and hung up on. Apparently deleting def system and catalytic converter is illegal for dealership to stand sell truck. So beware of this place.