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Travis in the service department was friendly, knowledgeable, and efficient. I was in for a 25000 mile service and he explained Audi Care to me and let... me know this service was covered. He also had the car completed and washed in the promise time. Highly recommend
First off before I tell my story, I just want to say my experience with Audi of Gilbert service department was unbelievable and top notch. My service... consultant Al Rizzo was extremely professional, friendly and would give him 6 stars if I could. He listened to everything I had to say and did not rush me in and out like I was just another number.. I bought my 2017 Audi new from the Chandler dealer and have been having transmission issues for about 8 months. I took the car in 4 times to the Chandler service department and was told everything was normal and no issues.. I took my Audi in to the Gilbert dealer and they found the issue the first time and the car runs like new. The experience I had with the Gilbert dealership just made me feel like they really care for the customers and that I was not just another number. Just wanted to say thanks to Al Rizzo for his help and that Audi of Gilbert has won my business for life.
Jason Brown was at Audi North Scottsdale from the beginning and now he is the Service Manager at Audi Gilbert. He is one of the best Audi Customer care... people in America. Al Rizzo has also joined Jason at the new place. This dealership has some great folks that know how to service a car. New dealership, new facility, smaller (for now) with that family feeling. Looking forward to many years ahead with my Q7 and A6. Thanks Jason and Team
I was thought to know service and professionalism and along comes Jason and Travis...Both of which not only displayed personal attention to our needs but... they were caring and informative beyond any experience we have had in over 30 years of dealership relationships. We will continue to support and recommend Gilbert Audi and feel completely obligated to make our next Audi purchase right here at Gilbert Audi.
Jason Brown and his team are by far the best in the country! We would travel far and wide to follow him! Thanks, Jason and team!
My Q3 needed the 30k mile service and the entire team did a great job! I was kept up to date on the progress and even chatted with Adian in the Sales Dept.... I will definitely be back! Plus, washed AND vacuumed my car. So impressed!!
We took our 2015 Q5 to Audi Gilbert for the 35000 mile maintenance primarily because of Service Advisor Al Rizzo. We met Al when he was a service advisor... for Audi North Scottsdale but discovered he had recently moved to Audi Gilbert. We have had nothing but great experiences with Al as our service advisor, and this most recent service was another great experience. Al recommended that we perform the 35000 mile service based on the amount of time that had elapsed from the last service. He arranged for a loaner vehicle for us and stayed in contact with us throughout the service. You just can't ask for, or expect, more than that. The dealership is brand new and they are all about service so you should just do yourself a favor and make Audi Gilbert your dealership.
We had a huge crack in our windshield and needed to get it replaced. Audi Gilbert helped us through the whole process, from dealing with insurance, to... acquiring the glass, to giving us a loaner for the day! Al was an awesome guy, the dealership is very nice, and I look forward to bringing our car here for service from now on.
I came into Audi today due to having some confusion on how to connect my garage to my car. Audi brought to my attention that they have a great specialist... that can help me. I explained to kenny, the specialist, that I am not very good with technology and how to work the accessories, but his knowledge taught me a lot and helped me pair my garage to my car. If anyone is confused on how to do anything with their car, Kenny is the guy to go to!
Great New Facility with exceptional service. quick and easy in and out with a great new facility. Warm and friendly staff from the moment you drive in... to when you get your car back after the service.