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Audi Gilbert

5.0 out of 5 5.0

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
11 lifetime reviews. Includes reviews of Audi Gilbert from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 15, 2019

    Travis in the service department was friendly, knowledgeable, and efficient. I was in for a 25000 mile service and he explained Audi Care to me and let... me know this service was covered. He also had the car completed and washed in the promise time. Highly recommend

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2019

    First off before I tell my story, I just want to say my experience with Audi of Gilbert service department was unbelievable and top notch. My service... consultant Al Rizzo was extremely professional, friendly and would give him 6 stars if I could. He listened to everything I had to say and did not rush me in and out like I was just another number.. I bought my 2017 Audi new from the Chandler dealer and have been having transmission issues for about 8 months. I took the car in 4 times to the Chandler service department and was told everything was normal and no issues.. I took my Audi in to the Gilbert dealer and they found the issue the first time and the car runs like new. The experience I had with the Gilbert dealership just made me feel like they really care for the customers and that I was not just another number. Just wanted to say thanks to Al Rizzo for his help and that Audi of Gilbert has won my business for life.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Al Rizzo

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    January 31, 2019

    Jason Brown was at Audi North Scottsdale from the beginning and now he is the Service Manager at Audi Gilbert. He is one of the best Audi Customer care... people in America. Al Rizzo has also joined Jason at the new place. This dealership has some great folks that know how to service a car. New dealership, new facility, smaller (for now) with that family feeling. Looking forward to many years ahead with my Q7 and A6. Thanks Jason and Team

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Al Rizzo

    Service Advisor

    (5.0) 5 reviews

    Jason Brown

    Service Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    January 25, 2019

    I was thought to know service and professionalism and along comes Jason and Travis...Both of which not only displayed personal attention to our needs but... they were caring and informative beyond any experience we have had in over 30 years of dealership relationships. We will continue to support and recommend Gilbert Audi and feel completely obligated to make our next Audi purchase right here at Gilbert Audi.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Brown

    Service Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    January 23, 2019

    Jason Brown and his team are by far the best in the country! We would travel far and wide to follow him! Thanks, Jason and team!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Al Rizzo

    Service Advisor

    (5.0) 5 reviews

    Jason Brown

    Service Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    January 22, 2019

    My Q3 needed the 30k mile service and the entire team did a great job! I was kept up to date on the progress and even chatted with Adian in the Sales Dept.... I will definitely be back! Plus, washed AND vacuumed my car. So impressed!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Brown

    Service Manager

    (5.0) 6 reviews

    Will Stephenson

    Service Concierge

    NOT RATED

  • 5.0 out of 5
    January 17, 2019

    We took our 2015 Q5 to Audi Gilbert for the 35000 mile maintenance primarily because of Service Advisor Al Rizzo. We met Al when he was a service advisor... for Audi North Scottsdale but discovered he had recently moved to Audi Gilbert. We have had nothing but great experiences with Al as our service advisor, and this most recent service was another great experience. Al recommended that we perform the 35000 mile service based on the amount of time that had elapsed from the last service. He arranged for a loaner vehicle for us and stayed in contact with us throughout the service. You just can't ask for, or expect, more than that. The dealership is brand new and they are all about service so you should just do yourself a favor and make Audi Gilbert your dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Al Rizzo

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    January 12, 2019

    We had a huge crack in our windshield and needed to get it replaced. Audi Gilbert helped us through the whole process, from dealing with insurance, to... acquiring the glass, to giving us a loaner for the day! Al was an awesome guy, the dealership is very nice, and I look forward to bringing our car here for service from now on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Al Rizzo

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    January 11, 2019

    I came into Audi today due to having some confusion on how to connect my garage to my car. Audi brought to my attention that they have a great specialist... that can help me. I explained to kenny, the specialist, that I am not very good with technology and how to work the accessories, but his knowledge taught me a lot and helped me pair my garage to my car. If anyone is confused on how to do anything with their car, Kenny is the guy to go to!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 11, 2019

    Great New Facility with exceptional service. quick and easy in and out with a great new facility. Warm and friendly staff from the moment you drive in... to when you get your car back after the service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Brown

    Service Manager

    (5.0) 6 reviews

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