Reviews
We really enjoyed our experience at this dealership. The location is beautiful, they had many car options and we were treated kindly and with respect.
We really enjoyed our experience at this dealership. The location is beautiful, they had many car options and we were treated kindly and with respect.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Scott and team did a great job - very professional/great customer service, The facility is impeccable. Thank you.
Scott and team did a great job - very professional/great customer service, The facility is impeccable. Thank you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The Audi service dept was efficient, polite and timely. Explained all processes and reviewed cost upfront
The Audi service dept was efficient, polite and timely. Explained all processes and reviewed cost upfront
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It should not take 3 days to have the oil change, 10,000 mile service and a recall completed. The car sat at the dealership for over 24 hours before it was even looked at..
It should not take 3 days to have the oil change, 10,000 mile service and a recall completed. The car sat at the dealership for over 24 hours before it was even looked at..
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide a review. We sincerely apologize for the delay and for not getting your vehicle into service sooner. We understand how frustrating it is to be without your car, especially for routine maintenance and a recall. Our records indicate additional items were added to the work order but were addressed and ultimately resolved with the recall. Please let us know if you're experiencing any other issues with the vehicle. We hope it is operating as it should. Finally, we appreciate you bringing the delay to our attention. We’ll work with our teams to improve our scheduling and turnaround times. Please feel free to contact our General Manager at (480) 899-8000 with any additional thoughts, questions, or concerns. Thanks again for your business!
Great experience with service and parts! Team was very communicative and patience with all my questions and concerns
Great experience with service and parts! Team was very communicative and patience with all my questions and concerns
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re glad to hear you had a great experience with both our service and parts departments. Our team always strives to stay communicative and make sure every question or concern is fully addressed, so it means a lot to know that came through. We truly appreciate your support and look forward to helping you again in the future!
Excellent service Outstanding service from Audi Gilbert, Kevin was professional, attentive, efficient, and friendly, creating a smooth, truly five star experience overall.
Excellent service Outstanding service from Audi Gilbert, Kevin was professional, attentive, efficient, and friendly, creating a smooth, truly five star experience overall.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review! We’re thrilled to hear you had such a smooth, five-star experience with us at Audi Gilbert. Kevin will be especially happy to know his professionalism, attentiveness, and friendly approach made a great impression. We truly appreciate your support and look forward to serving you again in the future!
It’s always a great experience at Gilbert Audi.. we are treated with respect by a professional staff?
It’s always a great experience at Gilbert Audi.. we are treated with respect by a professional staff?
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re so glad to hear that each visit to Audi Gilbert is a great experience for you. Treating our guests with respect and providing a professional, welcoming environment is always our top priority. We truly appreciate your continued trust and look forward to seeing you again!
My advisor was very professionnal and the work on my car was on time. Very kind staff !
My advisor was very professionnal and the work on my car was on time. Very kind staff !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review! We’re glad to hear Kevin provided professional service and that your vehicle was completed on time. It’s also great to know our team’s kindness made a positive impression. We truly appreciate your support and look forward to assisting you again in the future!
I have never given a bad service report but this time I’m letting you know about the car wash done. My car is always clean and windows very clean… each time my car comes back to me the windows are smeared with like an oil (wash cloths dirty) residue inside and out where the service people cleaned them. I am very…very particular about clean windows. Each time I have to clean all of them inside and out … my husband has seen them too. I am done getting my car back with smeared windows. Leave them alone or use clean cloths. It’s very annoying to us. Hard to get oil off. Mike will verify what they come back like. They look clean in the building when we pick up the car, but once you’re in the sunshine you can see the film on them. OK now I’ve said what you needed to hear a long time ago. I want CLEAN windows or leave them alone. No smears …
I have never given a bad service report but this time I’m letting you know about the car wash done. My car is always clean and windows very clean… each time my car comes back to me the windows are smeared with like an oil (wash cloths dirty) residue inside and out where the service people cleaned them. I am very…very particular about clean windows. Each time I have to clean all of them inside and out … my husband has seen them too. I am done getting my car back with smeared windows. Leave them alone or use clean cloths. It’s very annoying to us. Hard to get oil off. Mike will verify what they come back like. They look clean in the building when we pick up the car, but once you’re in the sunshine you can see the film on them. OK now I’ve said what you needed to hear a long time ago. I want CLEAN windows or leave them alone. No smears …
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your honest feedback—we truly appreciate you taking the time to share this with us. We’re very sorry to hear about the repeated issue with your windows. That’s not the level of quality we aim to deliver, and we apologize for the inconvenience. We will be addressing this with our team right away to ensure proper cleaning methods and materials are used. Clean, streak-free windows should be the standard every time—not something you have to redo yourself. If you're in the area, we would be happy to clean the vehicle again at your convenience. Thank you again for bringing this to our attention. We value your business and your trust, and we’re committed to getting this right.
I had great experience, good conversation and my car was taken care of and cleaned ready for pick up. The complimentary uber also very convenient.
I had great experience, good conversation and my car was taken care of and cleaned ready for pick up. The complimentary uber also very convenient.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review! We’re glad to hear you had a great experience! It’s wonderful to know your car was well taken care of and clean when ready to pick up. We're also glad to hear that the Uber service made things more convenient for you. We truly appreciate your feedback and look forward to taking care of you again in the future!