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Napleton's Countryside Mazda

(1,000 reviews)
Visit Napleton's Countryside Mazda
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 5 awards
2018 state dealer award 2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (708) 708-4997 (708) 708-4997
Used (708) 708-5242 (708) 708-5242
Service (708) 708-5255 (708) 708-5255

Reviews

(1,000 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Countryside Mazda from DealerRater.

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Excellent Work

They do a great job at CJ Mazda. First class service, polite and very professional. A job well done, plus my vehicle is always washed for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

So glad to hear it -- thank you for being part of the ZoomZoomNation!

Correcting a bad situation

Bought a used CX seven did not buy a warrantee and of course something major went wrong. They could've told me you're out of luck but manager Mohammed did whatever he could to try and make me happy the end result being a satisfied customer Who will most likely do business with them again

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave this note, BENCOZZONE! We're glad we could help and hope to see you again in the ZoomZoomNation!

CJ Wilson service is top notch.

Rafal and David are great. They remembered me from my last oil change, communicate clearly what was needed this time and what was done, and understood my needs. THANK YOU for a pleasant experience (and for washing my car!!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

THANK YOU for being part of the ZoomZoomNation! We hope to see you again soon, Peter!

No Gimmicks - First Mazda - Very positive experience!

I had a very unexpected but positive experience. This was my first Mazda transaction and am very pleased. I negotiated with the Simon, we came to an agreement, I test drove the car I was looking for and as promised, there were no gimmicks. Everyone was friendly and professional, with minimal unnecessary delays. Very much appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks GP! So good to have you in the ZoomZoomNation!

Great Experience

Manny was great. He did't play games. Very satisfied. Dave was efficient and helpful. I would recommend to anyone looking to buy a Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for this endorsement, Jessie! And thank you for being part of the ZoomZoomNation!

1st new car

Everyone was so friendly and helpful. I wasn't sure what to expect especially because my credit wasn't so good however everyone was so wonderful and worked so hard to get me the lowest payment possibl. the finance department was wonderful, even after I already agreed on the payments they were still able to find another bank to lower my interest rate and give me yet an even lower payment than what we had already agreed upon. I can't say enough about how wonderful this facility is. There was no pressure, it was very relaxing and comfortable atmosphere and I would totally recommend it to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your 1st new car! We are so glad you got it from us -- welcome to the ZoomZoomNation!

Great experience

I went in for a checkup, and because I needed a new tire since mine had a nail stuck on it. The guys did a great and fast job and included a free car wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad we could help! Thanks for being part of the ZoomZoomNation, Edgar!

Mazda3 purchase

Manny helped us find the Mazda3 we were looking for. Staff was both relaxed and flexible to our needs. Manager and finance officer were also very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving this great note, WDROSTER! And thank you for being part of the ZoomZoomNation!

awesome!!

i came in just to see i was def not expecting to trade my car but these awesome guys, i feel did alot for me even though they didn't know me and, yes im sure its their jobs but i feel they went above and beyond i will def come back and tell anybody i know about them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave this note, GABBiD8! We are so glad to have you in the ZoomZoomNation!

Mechanic - Dan Gleason

Dan has been the mechanic who has worked on my car since I bought it on 7/31/10. He always lets me know what my car needs or if something will be needed to be fixed/changed soon. 5 years later, my car is still running well.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love hearing stories like this. Thanks for this review and for being part of the ZoomZoomNation, SMLINDSAY1967!