Reviews
Awful service
Took our car in for an oil change. We had an appointment for 10. Arrived 10 minutes early hoping they might squeeze us in. We sat in the waiting room for over 2 hours. No wear else in the world does it take 2 hours to change the oil in a sedan. First and last time coming here. Absolutely ridiculous.
- Customer service 1.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Came in for service or repair
 
Outstanding Service
At this dealership they’re all so friendly. They helped so much. They answered all my questions. Would definitely go there again to get another car.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Quick tire replacement
Long story short, we had hit a pothole on I40 west of Nashville while driving to Memphis. Nobody nearby had a tire to fit. Called ahead and spoke with Steve. Told him we were about 90 minutes away. He was very helpful and made sure that they would have a replacent tire available. When we arrived Chris was already aware of our situation. Super fast, very friendly. They even put our luggage back in the trunk when they were finished.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Typical car dealership
Salesman was good, but dropped off from there. High pressure from car manager, would not try to work with me in any way. They set the price and thats it. High doc fees, no wiggle room at all. Will not be recommending to anyone.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a used car
 
We are sorry to hear that you did not have the best overall experience with us, but glad to hear that Calvin treated you well. In some cases, some of our vehicles are priced as low as we can possibly price them (perhaps this was the case with your vehicle of interest), but more often than not, we are able to work with our customers to put together a deal that everyone is happy with.
They really do treat you like Family
Nicest people you will meet. They will do whatever it takes to make the deal work for you! Management is the Best you will find.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
First new car
This was a new experience for me. I have never bought a new car before. Everyone at Allen Samuels was really helpful. They answered any questions I had.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Excellant Quality of work✔
The staff was friendly with a smile great customer service . Now I have a new salesman the only dealer ship I will shop with thanks.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Friendly, hassle-free.
Friendly reception despite a horrible storm occurring upon arrival. Did not feel hassled about the purchase. Stayed very late to accommodate us as we could not arrive until after work.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Good to know you felt welcomed and relaxed despite the inclement weather when you arrived. Thank you for taking the time to review us and let us know how we did!
Great staff
Great customer support friendly crew Met my needs. Love my new car and was not pressured. Love the experience with Adam and Kirstie. We have dealt with Adam for several purchases from the dealership. Highly recommend him for any of your purchase needs. Very knowledgable of the cars offered.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
So great to hear this! Thanks for writing this review and letting Adam and Kirstie know they did a great job.
Great customer service.
So excited about my first new car. Great experience. Love my new Dodge. Friendly people. Will recommend to others. Happy purchase! Thank y’all! “Hodge driving a Dodge”
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Great to hear it! Thanks in advance for the recommendations. We appreciate you!
