Reviews
Great experience at car castle! Warm , welcoming, and professional! Shakim, Rashid, And Andrew were a great help. Loudly recommend.
Great experience at car castle! Warm , welcoming, and professional! Shakim, Rashid, And Andrew were a great help. Loudly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Talk about a bait and switch. The price listed is finance. They charge an additional $3000 dealer fee and that does not include the extra pot for it being paid for in cash. When I got at that Fee the guy basically hung up on me. Run run run.
Talk about a bait and switch. The price listed is finance. They charge an additional $3000 dealer fee and that does not include the extra pot for it being paid for in cash. When I got at that Fee the guy basically hung up on me. Run run run.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I’ve been looking for a BMW X5M for around 6 months and never found one as clean as the one at Car Castle. Before I went in I thought I was going to have another bad experience like the ones I was having at the other places. These guys really made my dreams come true!! Thank you guys!
I’ve been looking for a BMW X5M for around 6 months and never found one as clean as the one at Car Castle. Before I went in I thought I was going to have another bad experience like the ones I was having at the other places. These guys really made my dreams come true!! Thank you guys!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Came in to Car Castle to test drive a Mercedes GLE and I ended up buying the car the same day because of the deal that got for me. Best car buying experience I have ever had.
Came in to Car Castle to test drive a Mercedes GLE and I ended up buying the car the same day because of the deal that got for me. Best car buying experience I have ever had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This appears to be a scam. Please do not go to this dealer—the actual price is higher than what was advertised.
This appears to be a scam. Please do not go to this dealer—the actual price is higher than what was advertised.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I worked in the car dealership business, We sold multiple vehicle that were in transit to our dealership, as soon as they arrived they will go to the inspection department for the customer to take delivery. THEY DON'T HAVE THESE VEHICLES, TYPICAL SHADY DEALERSHIP APPROACH. I TOLD THEM, HAVE CASH ON HAND I WOULD LIKE TO PURCHASED THE RANGE ROVER VELAR SO WHEN IT ARRIVES I CAN GO PICK IT UP. THEIR RESPONSE, SORRY WE CAN'T DEALER POLICY. LOL!!! JUST A TRAP. DON'T WASTE YOUR TIME PEOPLE. NO TIENEN LOS AUTOS QUE DICEN ESTAR A 20% MENOS ES PURA TRAMPA PARA DESPUES MENTIRLES Y SALIR CON PRECIOS MAS ALTOS. O AUN PEOR CON MAS DINERO DE ENGANCHE, YO TRABAJE EN DEALERS RECONOCIDOS Y ESTARIA MEJOR QUE NO HAGAN NEGOCIOS AQUI. TIENEN MAS DE 70 REVIEW Y 1.9. MUY MAL.
I worked in the car dealership business, We sold multiple vehicle that were in transit to our dealership, as soon as they arrived they will go to the inspection department for the customer to take delivery. THEY DON'T HAVE THESE VEHICLES, TYPICAL SHADY DEALERSHIP APPROACH. I TOLD THEM, HAVE CASH ON HAND I WOULD LIKE TO PURCHASED THE RANGE ROVER VELAR SO WHEN IT ARRIVES I CAN GO PICK IT UP. THEIR RESPONSE, SORRY WE CAN'T DEALER POLICY. LOL!!! JUST A TRAP. DON'T WASTE YOUR TIME PEOPLE. NO TIENEN LOS AUTOS QUE DICEN ESTAR A 20% MENOS ES PURA TRAMPA PARA DESPUES MENTIRLES Y SALIR CON PRECIOS MAS ALTOS. O AUN PEOR CON MAS DINERO DE ENGANCHE, YO TRABAJE EN DEALERS RECONOCIDOS Y ESTARIA MEJOR QUE NO HAGAN NEGOCIOS AQUI. TIENEN MAS DE 70 REVIEW Y 1.9. MUY MAL.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Advertising prices that aren't real all to get you to call and start a conversation.. best not bother here..
Advertising prices that aren't real all to get you to call and start a conversation.. best not bother here..
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
After a long day of disappointing experiences at other dealerships, I was ready to cancel my appointment at Carcatle. Thankfully, my wife encouraged me to follow through—and I’m so glad I did. From the moment I arrived, the staff were nothing short of amazing. They were knowledgeable, friendly, and made the entire process smooth and stress-free. Their professionalism and genuine approach completely turned my day around. It was clear they cared about making the experience positive and straightforward, not just making a sale. I highly recommend Carcatle to anyone in the market for a car. You won’t be disappointed.
After a long day of disappointing experiences at other dealerships, I was ready to cancel my appointment at Carcatle. Thankfully, my wife encouraged me to follow through—and I’m so glad I did. From the moment I arrived, the staff were nothing short of amazing. They were knowledgeable, friendly, and made the entire process smooth and stress-free. Their professionalism and genuine approach completely turned my day around. It was clear they cared about making the experience positive and straightforward, not just making a sale. I highly recommend Carcatle to anyone in the market for a car. You won’t be disappointed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don’t shop here unless you’re expecting to be deceived and taken advantage of. The sales rep was good but once finance started talking numbers the car was 41% more than advertised. They said it’s a normal practice to get people to contact them about their inventory. Just advertise what the car costs!! After a few back and forth emails and calls they said it’s normal to deduct 20% down payment online and not include reconditioning fees or other fees “incase” the car breaks down after purchase. If you know these costs just advertise them instead of being slimy and deceptive 41% increase from advertised! Ridiculous
Don’t shop here unless you’re expecting to be deceived and taken advantage of. The sales rep was good but once finance started talking numbers the car was 41% more than advertised. They said it’s a normal practice to get people to contact them about their inventory. Just advertise what the car costs!! After a few back and forth emails and calls they said it’s normal to deduct 20% down payment online and not include reconditioning fees or other fees “incase” the car breaks down after purchase. If you know these costs just advertise them instead of being slimy and deceptive 41% increase from advertised! Ridiculous
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I was invited to an interview with Jay. waited to be interviewed with one of the partner and I waited for an hour and a half. She never show up and I was told she was stuck in traffic. No professionalism at all. After I waited an hr and a half, I left this dealership. She could ve call me to state her excuse. Nobody can be stuck an hr and 1/2 in traffic. I'm glad I left this place and don't have to work under her. Its a pity someone has this power, but I dont respect her.
I was invited to an interview with Jay. waited to be interviewed with one of the partner and I waited for an hour and a half. She never show up and I was told she was stuck in traffic. No professionalism at all. After I waited an hr and a half, I left this dealership. She could ve call me to state her excuse. Nobody can be stuck an hr and 1/2 in traffic. I'm glad I left this place and don't have to work under her. Its a pity someone has this power, but I dont respect her.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase