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Car City

(55 reviews)
Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 10:00am–9:00pm
Sunday 11:00am–5:00pm
(540) 288-4033 (540) 288-4033

About our dealership

This seller has been on Cars.com since May 2024.
Car City is dedicated to providing you with the ultimate automobile buying experience. Car City is your #1 source for buying a quality pre-owned vehicle. We have extensive relationships in the dealer community allowing us to purchase a wide variety of lease returns and new car trades at exceptional values. This enables Car City to pass along huge savings on the highest quality vehicles of your choice. In addition, we offer a full array of financing options to meet your needs. All vehicles subject to prior sale.
With years of experience serving the Fredericksburg, VA area, Car City is dedicated to offering high-qualit..

Reviews

(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Car City from DealerRater.

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I asked for an accturate equipment list on the Lexus RX 350 I was interested in, so I could make an informed value of the car. Their list, lists items like a removable hard top, a 115v outlet, an Infinity communication package among about 20 other obvious items that do not belong on a Lexus RX 350. I made the mistake of mentioning those facts and that I would have a ASE mechanic inspect the car (I live two thousand miles away) if we could agree on a price and that I was prepared to purchase the car immediately. I never heard back from them.

I asked for an accturate equipment list on the Lexus RX 350 I was interested in, so I could make an informed value of the car. Their list, lists items like a removable hard top, a 115v outlet, an Infinity communication package among about 20 other obvious items that do not belong on a Lexus RX 350. I made the mistake of mentioning those facts and that I would have a ASE mechanic inspect the car (I live two thousand miles away) if we could agree on a price and that I was prepared to purchase the car immediately. I never heard back from them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Showed no initiative when asking about the price. ! xx them then ! Should act like they want to sell a car !

Showed no initiative when asking about the price. ! xx them then ! Should act like they want to sell a car !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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First they send test drive appointment but after i called they said its sold looks like they are scammers be careful with them

First they send test drive appointment but after i called they said its sold looks like they are scammers be careful with them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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This place uses car prices as bait. You get there and then they say it was just sold. Then they try to sell you on other vehicles on the lot. The car was never sold and sent to Texas, a 2020 Fusion Hybrid. I have been called and Text 3 times now from different sales staff ask8ng me if I would like to take that same car for a test drive. Do yourself a favor, stay clear of this place, shady sales staff.

This place uses car prices as bait. You get there and then they say it was just sold. Then they try to sell you on other vehicles on the lot. The car was never sold and sent to Texas, a 2020 Fusion Hybrid. I have been called and Text 3 times now from different sales staff ask8ng me if I would like to take that same car for a test drive. Do yourself a favor, stay clear of this place, shady sales staff.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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hello id like to take the time to thank chris and diana for getting me into a nice 2019 ford fusion hybrid titanium! =) very smooth easy process to go through and get down and as well as very friendly and point blank if they can get you done or not. I was able to get done with the help of my mom but for the price and as well as the deal on this vehicle and great warranty and as well as shipping and all to me! =). If you do get a car through them please do go to chis and diana as they will go hard to bat for you to get into a car and do their best for you! i promise you wont regret it at all! =) thank you guys!

hello id like to take the time to thank chris and diana for getting me into a nice 2019 ford fusion hybrid titanium! =) very smooth easy process to go through and get down and as well as very friendly and point blank if they can get you done or not. I was able to get done with the help of my mom but for the price and as well as the deal on this vehicle and great warranty and as well as shipping and all to me! =). If you do get a car through them please do go to chis and diana as they will go hard to bat for you to get into a car and do their best for you! i promise you wont regret it at all! =) thank you guys!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Trina was very helpful and great to work with. I was able to test drive the vehicle. Theree was no pressure or quick decisions. Thanks Trina.

Trina was very helpful and great to work with. I was able to test drive the vehicle. Theree was no pressure or quick decisions. Thanks Trina.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Wrong information on Toyota Sienna 2010 the website and car information totally different it’s meant they are scamming people I drove there I waste my time ???

Wrong information on Toyota Sienna 2010 the website and car information totally different it’s meant they are scamming people I drove there I waste my time ???

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Doc the salesman was great to work with. Ask for Doc he’ll take care of you

Doc the salesman was great to work with. Ask for Doc he’ll take care of you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The only reason I have them a 3 was the listed truck I was looking at sold two days prior to me calling about it. The “online” person said it was available, however I received a call from an actual person saying the truck had already sold. No harm, no foul, however I feel like the listing should have been removed much sooner. The listing was still active a week after it sold. I DO appreciate the phone call and communication. I’d definitely use them again if they had a truck I was looking for.

The only reason I have them a 3 was the listed truck I was looking at sold two days prior to me calling about it. The “online” person said it was available, however I received a call from an actual person saying the truck had already sold. No harm, no foul, however I feel like the listing should have been removed much sooner. The listing was still active a week after it sold. I DO appreciate the phone call and communication. I’d definitely use them again if they had a truck I was looking for.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Doc was a great guy, very friendly and offered us water 👍 He was very informative and ensured we had the best deal

Doc was a great guy, very friendly and offered us water 👍 He was very informative and ensured we had the best deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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