Bill Estes Ford

Beware of Bill Estes Ford Brownsburg service department - horrible customer service, poor communication, shoddy repair work, management is rude and dismissive. If you look at their service department reviews this is a pattern. I have talked to a tech at another Ford dealership and he told me there is a reason he left Bill Estes, they are beyond shady. They damaged my car during an oil change but I thought it may be a one off since my car is a Subaru. We took my husband’s truck there multiple times for the moonroof and were never able to fix it. We eventually ended up sealing it. Then they zip tied a part to my husband’s truck instead of bolting it on and had no explanation for why that was an appropriate fix. This last time they marked my husband’s breaks as green, the service advisor told my husband he had a year left on the pads. Weeks later the brakes started grinding. I took it to another dealership and they said the brakes hadn’t been in the green category for a year. This of course damaged the rotors. When I went back to Bill Estes for this they deny any fault and said they didn’t even inspect the brakes. They have no reasonable explanation for why they would mark the brakes as green or why their advisor would tell us they were fine if they never inspected them. They just do not care. I would never recommend anyone go to Bill Estes Ford in Brownsburg.

Transaction was really easy. There were no hidden costs and no real haggling. Trade in offer was on the low end of fair but when we factored in the tax benefit of the trade in versus selling to Carmax is was still worth trading in. The only downside was during the signing of paperwork there was a lot of tech issues. The mobile site used to fill out paperwork was slow and errored out a few times and the e-signature software was broken and we had to use a mouse on someone’s computer to sign. As someone who has 30 years of experience in IT I know that their technology could be implemented better.

Everyone I worked with or met at the dealership was extremely friendly and helpful! Zach especially took great care of making sure I was happy with my new Bronco Sport

Seamless process start to finish. No pressure, will treat you like family! Highly recommend and will be back.

Mason was friendly and answered questions without pausing to think of answer. It did take a long time from choosing auto to signing papers but would recommend dealership as they did give good deal on auto purchased and found best lender for us at payment range to meet our needs!

Trevor the salesperson and Joel the finance manager made my visits great and it was easy to do business here!

Trevor was so helpful, and made the buying process so easy! JR was absolutely wonderful as well! Highly recommend and will refer my people here!

Easy to work with. Highly recommend working with them. Ask for Trevor when you do!

My salesman Joshua Mansbach was extremely helpful making sure I was set up with the features on the car and explaining the paperwork. Michael Smith took care of all the financial paperwork. He explained things well and ran numbers to make sure I had the correct plan for me.

My salesman Joshua Mansbach was extremely helpful making sure I was set up with features on the car and explaining the paperwork. Michael Smith took care of all the financial paperwork. He explained things well and ran numbers to make sure I had the correct plan for me.