Harmony Honda

Yesterday, October 20th I went to Harmony Honda in Kelowna, (they really need to change that name) asking for my stored tyres as I need to buy new winter tyres. I told them I was going to buy the tyres at Costco, and they scheduled me in for October 21st afternoon to pick them up. Today I get the email below for Jeff, very interesting timing eh. I talked to Jeff and he informed me that the reason they can no longer offer me storage at H Honda is because they are running out of space and they want to focus on their Honda and Acura clients. So, after years of not always great service from them losing my rims and tyres to them wrecking my lug nuts and me having to buy new lug nuts for both vehicles it seems like H (I find it difficult to connect harmony with this company) Honda, are done with me. So, a heads up if you are not a Honda or Acura client, you may receive a similar kiss-off email from Jeff. This is what I received. Dear Vincent, Thank you for choosing Harmony Honda for your tire storage needs, We truly appreciate your business and the trust you place in us to store and change over your tires. Due to planned changes in our tire storage capacity and offerings we will no longer be able to offer you seasonal tire storage going forward. We want to make this transition as smooth as possible for you. Your current set of Tacoma tires are safe in our facility, we will swap them in the fall of 2026 at your convenience. Arrangements have been made already for you to collect your Caravan tires on or around October 21st 2026. Thank you again for your business. Jeff Hautamaki Fixed Operations Manager, RSE, Harmony Honda

Silken Shepard, sold me a Honda Civic 2026. She was incredible helpful, knowledgeable and very professional. I am completed happy with my purchase and very satisfied with Silken customer service. Thank you Silken for all your help and guidance. By Cris S.

Bought a hybrid CR-V touring 2026 on March 14, 2026 through Silken Shepard in Harmony Honda in Kelowna, B.C. Silken is professional, knowledgeable, honest and thoroughly explained about CR-V touring hybrid. I am very happy and satisfied. I highly recommend her to my family and friends. Great job, Silken!

5 stars and more for Randy he went far and beyond with helping us purchase our CRV thank you for the great service and all the other staff that helped Andy & Jeannine

Silken Shepard met us at the door with a friendly smile and listened carefully to our description of the vehicle we were looking for. She quickly arranged for a test drive in exactly what we wanted. She is efficient and very helpful. We found all the staff at Harmony Honda knowledgeable, helpful and efficient.

We recently purchased a used Lexus from Harmony Honda, the car was on good condition, but it became clear that the dealership had knowingly sold the vehicle with a faulty battery…after sitting for one day the car would not start. I towed the vehicle to a garage and was advised the battery was faulty and had to be replaced…..$360.00 installed:( We contacted the salesman we dealt w at Harmony Honda and he advised that the dealership would not cover the replacement cost of a new battery. One would expect from a sleazy used card dealership…not a Honda dealership.

In dealing with Harmony Honda, Honda Canada Finance incorrectly reported my previous loan which (was paid as agreed, in full as agreed upon) to the credit bureau as a write off. It took over 5 weeks and numerous phone calls to try and get this resolved. I was promised several times they would call me back and provide an update. They never called me. I still don't know if they corrected their error and apparently its up to me to follow-up. I have dealt with Harmony Honda Kelowna since 2005 and I always received excellent customer service and was treated with respect and they expressed appreciation for my business. There has been a significant shift since Wes GM left, now the Harmony Honda dealership provides terrible customer service. The new GM shows no interest in the customer. I had an appointment with a Sales person, who arrived late and was completely unprepared for our rescheduled appointment. He did not have anything prepared and didn't remember our conversations. Kyle said he would call me back however, he never did. This time, because of their error to my credit bureau and frankly an "we don't care about your business attitude" because they are so busy and can easily replace you with the next customer, did even bother to call me. I have owned 6 Honda's and now I am re-evaluating dealing with Honda moving forward. So much for a long-time loyal customer rerelationship.

This is a little comment about our visit to the Honda dealership in Kelowna recently! Greg Giblin helped us wonderfully!

Dysfunctional is the word for the Service Dept. Last 3 calls from their Service Dept has been to change the app't due to the service writer-woman wanting me to make an app't on Mon-Fri as Sat & Mon was her days off. Today, my app't made 8 days ago, again she was trying to switch my app't to a M-F. Customer Service is long gone from this Service Dept! The Service manager (Jeff)- lord knows who trained him! Also Jeff- turn on your voice message, so a customer can at least leave a msg! Please TRY to understand, people have jobs, lives and this may not align to YOUR preferred days. Both service writers should be able to take over for each other to process the customer, billing etc., to allow the customer to be on THEIR way ASAP. I hope the owner takes note and reviews how their Service Dept is operating. I believe he would NOT be impressed. I am now on hold (22 mins so far) to reach SOMEONE in the Service Dept to change my daughters app't to Sat and although I can leave a voice message by pressing 1, so they can return my call as THEIR earliest opportunity, hmmm will that be before or after the upcoming app't? Even reception does not come back on and why would I trust them to call me back after my experiences with the "service?" Dept. I do hope that the Service Dept has a meeting with the owner and their staff is re-trained in customer service in the Service Dept. I spoke last time I had to take my daughters car in, to Ian the car rep whom she purchased her lease vehicle with about the lack of service. I am guessing he kept it all to himself sadly. Really not impressed with the after car sales service!! The dealership NEEDS to re-evaluate a few things!! GM is looking pretty good right about now.

Recently bought a used Mitsubishi RVR in the middle of September, dealt with Ian as a salesman, He was excellent, no pressure, honest great salesperson who I would deal with again. Unfortunately, fast forward 2 months and the battery has failed leaving my family stranded. Called and talked to the pre owned sales manager. He told me a load test of the battery was performed in June and that too much time had elapsed since the sale for him to do anything. I was slightly disappointed as the car was not checked when I purchased it and I could of purchased it with a weakened battery. I was hoping for a better response from the manager, he essentially said that's too bad and wouldn't discuss it further. I wasn't expecting a full replacement of the battery for free but was expecting that they would honour their used product. I was told that they sell over a 1000 vehicles a year and that sometimes it happens. That they start the vehicles once a week while on the lot. (starting a vehicle doesn't usually effectively charge the battery until it reaches a certain RPM which doesn't happen until it is driven or accelerated in park) I felt like this was a cop out response, Yes you sell lots of vehicles, but the one you sold me isn't performing as I expected. This vehicle was bought intending to be a daily driver for my family to rely on and unfortunately it isn't able to meet this expectation. I had to leave work and go jump the car to get my family home missing out on time and wages.