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1st Choice Auto Centers

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I bought and paid off a vehicle with these people many years ago so I returned to buy another but this time was the absolute worst experience in my life! They lie when they say 1 cent down because I put $500 down on a 2010 Chevrolet Impala that turned out to have nothing but mechanical issues from the beginning. The bumper caught on fire so I brought it back and they fixed the muffler but never fixed the burnt bumper. Then the electrical on this car kept failing which was a constant problem. They kept my car for over a month to make necessary repairs and gave me the dirtiest car to drive while they took their sweet time repairing it! After I picked up my car, months later they sent me a $1800 bill when it should have been covered under the warranty. I did not approve this $1800 bill so they illegally charged me! Then while doing a simple oil change the mechanic there said the bottom was so rusted that the frame could fall apart at anytime. When I told their manager Jess Jacks about this she said she would call her manager which I never received a phone call from. I continued making my payments, consulted with an attorney, and contacted the owner. No one cared! I tried many times to work this out with them but they couldn't care less. Last the transmission blew which was going to cost me $5000 to fix so with me still owing $9000 to pay this piece of crap off I decided to return this car to them. You never need a car bad enough to buy from these people! Go see Eddie at Benchmark or Paramount Kia who helped me into a brand new car. This place is a dirty little scam shop who care nothing about their customers. I am waiting for them to put something bad on my credit and then I will go to court and sue them for all of the damages and wasted money that they caused me.

I bought and paid off a vehicle with these people many years ago so I returned to buy another but this time was the absolute worst experience in my life! They lie when they say 1 cent down because I put $500 down on a 2010 Chevrolet Impala that turned out to have nothing but mechanical issues from the beginning. The bumper caught on fire so I brought it back and they fixed the muffler but never fixed the burnt bumper. Then the electrical on this car kept failing which was a constant problem. They kept my car for over a month to make necessary repairs and gave me the dirtiest car to drive while they took their sweet time repairing it! After I picked up my car, months later they sent me a $1800 bill when it should have been covered under the warranty. I did not approve this $1800 bill so they illegally charged me! Then while doing a simple oil change the mechanic there said the bottom was so rusted that the frame could fall apart at anytime. When I told their manager Jess Jacks about this she said she would call her manager which I never received a phone call from. I continued making my payments, consulted with an attorney, and contacted the owner. No one cared! I tried many times to work this out with them but they couldn't care less. Last the transmission blew which was going to cost me $5000 to fix so with me still owing $9000 to pay this piece of crap off I decided to return this car to them. You never need a car bad enough to buy from these people! Go see Eddie at Benchmark or Paramount Kia who helped me into a brand new car. This place is a dirty little scam shop who care nothing about their customers. I am waiting for them to put something bad on my credit and then I will go to court and sue them for all of the damages and wasted money that they caused me.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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They were very com dating they worked with me when no one else would best car experience I have had

They were very com dating they worked with me when no one else would best car experience I have had

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Don't do it!! Run!! They'll gladly sell you a vehicle with a smile & a warranty but you'll CONSTANTLY be using that warranty. I've had mine less than a year & have had it in the shop 7x with 3 of those being for the same thing!! The transmission overheating!

Don't do it!! Run!! They'll gladly sell you a vehicle with a smile & a warranty but you'll CONSTANTLY be using that warranty. I've had mine less than a year & have had it in the shop 7x with 3 of those being for the same thing!! The transmission overheating!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I bought a 2010 Subaru Outback from 1st Choicr Auto Center today 03 15 21 I'm am very pleased with it the sales people are very very nice and helpful they ho out of their way

I bought a 2010 Subaru Outback from 1st Choicr Auto Center today 03 15 21 I'm am very pleased with it the sales people are very very nice and helpful they ho out of their way

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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This place is horrible. They are completely dishonest and take advantage of their customers. I would not recommend this dealership to my worst enemy. They sale horrible cars and do not honor their warranty they give you. They are so unorganized and rude. DO NOT BUY ANYTHING FROM THEM!!!!

This place is horrible. They are completely dishonest and take advantage of their customers. I would not recommend this dealership to my worst enemy. They sale horrible cars and do not honor their warranty they give you. They are so unorganized and rude. DO NOT BUY ANYTHING FROM THEM!!!!

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I am so sorry about your experience at 1st choice. We hold our people to a high ethical standard and we train them to meet the customer's needs. We always want our customer's experience to be a positive one. We would like to make contact with you so that we could discuss what happened to you. Please contact me anytime. 828-693-8661 Regards, Randy Hunter

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Can't look at cars for sale online, drove all the way to hendersonville from asheville and they have the lot blocked off so you can't look at the cars they have for sale ,must not want business to bad ! Some people work during the week and have to car shop on the weekend ! Not a smart move !

Can't look at cars for sale online, drove all the way to hendersonville from asheville and they have the lot blocked off so you can't look at the cars they have for sale ,must not want business to bad ! Some people work during the week and have to car shop on the weekend ! Not a smart move !

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I am so sorry about your experience at 1st Choice. We hold our people to a high ethical standard and we train them to meet the customer's needs. We always want our customer's experience to be a positive one. We would like to make contact with you so that we could discuss what happened to you. Please contact me anytime. 828-693-8661 Regards, Randy Hunter

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Ok I'm a single mother that's car blew up went for them for help because they say they can help anyone well I am still without a vehicle and can't get to work so no I would not recommend them to anyone

Ok I'm a single mother that's car blew up went for them for help because they say they can help anyone well I am still without a vehicle and can't get to work so no I would not recommend them to anyone

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I am so sorry about your experience at 1st Choice. We hold our people to a high ethical standard and we train them to meet the customer's needs. We always want our customer's experience to be a positive one. We would like to make contact with you so that we could discuss what happened to you. Please contact me anytime. 828-693-8661 Regards, Randy Hunter

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This was the best choice I could have made. I searched everywhere for a Buy Here Pay Here that would suit me and they are the best. It is true .99 cents down and payments weekly that are convenient. They help you rebuild your credit. I'm very happy with my car and feel good about the purchase. It was a hassle free experience. I highly recommend them.

This was the best choice I could have made. I searched everywhere for a Buy Here Pay Here that would suit me and they are the best. It is true .99 cents down and payments weekly that are convenient. They help you rebuild your credit. I'm very happy with my car and feel good about the purchase. It was a hassle free experience. I highly recommend them.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Just wanted to say a word of thanks for the professional, empathetic, and caring attitude of our salesman, Shawn Lambert. My wife, daughter and I are all disabled, and after two years without a vehicle, we are now in a nice car. Shawn was the most courteous salesperson of anything we have ever encountered. Rest assured that 1st Choice and Shawn will be recommended to our friends as the 1st place they need to look when buying a good used vehicle. You are lucky to have such a fine young gentleman representing you!

Just wanted to say a word of thanks for the professional, empathetic, and caring attitude of our salesman, Shawn Lambert. My wife, daughter and I are all disabled, and after two years without a vehicle, we are now in a nice car. Shawn was the most courteous salesperson of anything we have ever encountered. Rest assured that 1st Choice and Shawn will be recommended to our friends as the 1st place they need to look when buying a good used vehicle. You are lucky to have such a fine young gentleman representing you!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I really enjoyed my experience and the people there. I had a bad situation with my old car and they turned it around for me.

I really enjoyed my experience and the people there. I had a bad situation with my old car and they turned it around for me.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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