Reviews
Very Pleased!
First class customer service!! (I loved being able to see the updates or summary of work via text and email, made the process go quickly and efficiently) I was fortunate to have Thomas Schultz as my service advisor specialist, he took great care explaining what service was needed so I could make good decisions. I love that there’s a car available if needed and - wow - the loaners are awesome Lexus vehicles! Thanks for the great service on my SC 430 😊 I am very pleased with the whole process. Carol Ballantine
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carol, thank you for taking the time to leave us your thoughts! We are so thrilled to hear you fully enjoyed your experience at our dealership! Our team is dedicated to keeping you informed about the services performed to your vehicle, including sending you messages throughout and discussing the work done with you after. We wouldn't want you to be stranded at the dealership so we're pleased to offer loaners! We hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |
Great sales service from Dan Ones
We appreciate Dan’s special attention to us while finding the right Lexus for us, even taking the time to communicate with us while in Arizona for the winter months
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us details about your interactions with Dan at our dealership! Our team strives to provide a positive experience for all of our customers. We pride ourselves in taking the time to find the perfect vehicle for our customers through any means of communication necessary. We're glad you chose our dealership! If there's anything else we can assist with, please reach out. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404
Great Service
I booked appt online and they were kind enough to call me because I wasn't sure I did it right. Today, my service rep Baird was wonderful ~ I will return because of his excellent customer service. Made me feel important, answered all my questions, and was genuine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Cynthia, thank you for leaving us a review! We noticed that your overall experience rating doesn't match the positive feedback you left us. Our team strives to score 4 stars or above. Is there something we could improve on for your next visit? If you'd like to further discuss your experience, please reach out to us. Otherwise, if you feel you had a wonderful overall experience, we ask that you update your score to reflect accordingly. Sincerely, Tim Stearns | Parts & Service Director | 651-415-2420
Helpful. Knowledgeable
This dealership , since I bought a used Lexus , has been quick, very accommodating . And thorough with my car.And going over all the stuff that needs work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for leaving us your positive review! We are so glad to hear you've had great experiences at our dealership. We highly appreciate your repeat business. It is our goal to ensure our customers are able to get the most out of their Lexus vehicle by keeping them informed of what services need to be performed. We want to make sure you love your vehicle as much as the day you purchased it! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420
Car Detail
Did a nice job on my detail but they could have did a better job inside on the interior and carpet. You would expect better from a dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us your feedback. We're sorry to hear you weren't fully satisfied with your visit to our dealership. Our team is dedicated to providing a positive experience for all of our customers. We appreciate your business and hope you'll choose us again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420
Excellent service
This Lexus dealership has excellent service and very personable staff. It offers a very clean lounge and showroom etc. I will continue to do business here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Barb, thank you for leaving us a positive review! Our personable staff is dedicated to providing excellent service for all of our customers. We are happy to offer a clean lounge for you to enjoy while you wait for your vehicle. Our team appreciates your business and can't wait to see you on your next visit! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420 |
Routine maintenance
Courteous, accommodating, pleasant to work with. Had oil change completed in a timely fashion. Nice lounge also. Loaner cars are a giant plus. Appreciated the reminder call.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Linda, thank you for leaving us a 5 star review! We're so thrilled to hear you enjoyed your service visit to our dealership. Our team is dedicated to thoroughly servicing your vehicle while getting you back on the road as quickly as possible! We are happy to offer a nice lounge and loaner vehicles so that you have options while your vehicle is being worked on. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420
20 miles maintainent service at Maplewood Lexus Dealer
Went in for 20K miles maintainent check up on my Lexus RX 350. Staffs were friendly and knowledgeable. Waiting area is comfortable. Service was excellent. Car was cleaned and washes at every visit here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us a review! We're so thrilled to hear you fully enjoyed your experience at our dealership. Our friendly staff is committed to keeping you informed about the services being performed to your vehicle. And we are glad to offer a comfortable lounge stocked with yummy snacks for you while you wait. We can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |
Routine service maintenance visit
Sean keep me informed of suggested maintenance items and followed through on them. Courteous, competent, professional service. I feel confident that my 2012 RX is safe and well maintained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us a 5-star review! Our team is dedicated to providing an excellent experience for all of our customers, which includes keeping you fully informed about your vehicle and the recommended service. We want you to feel confident when leaving our dealership! If there's anything we can further assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |
Great Service and speed too!
Everyone at Lexus Maplewood is friendly, helpful and it is always a pleasure to come In! Appointments are available and made with easily to fit into my schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tracy, thank you for leaving us your positive feedback! We're so happy to hear you're satisfied with our dealership and team members every time you come in. Our team understands your schedule can be full so our goal is to service your vehicle and get you back on the road as quickly as possible. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |