Reviews
Teddy Simons was excellent! Professional, Courteous, and...
Teddy Simons was excellent! Professional, Courteous, and worked with me to make me feel comfortable in my new Jeep! Thank You! I highly recommend dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation and the 5 stars! Here at Courtesy "Professional and Courteous" are words that we love hearing from our customers and I am pleased to hear that Teddy was able to get you into your new Jeep! Congratulations on your new vehicle and welcome to the Courtesy family! Best, Cher Warren Customer Relations
Worked what I believed a difficult deal, he made a great...
Worked what I believed a difficult deal, he made a great deal happen to help me out of a tough spot! Highly recommended. Dan Snider was straight forward and honest, made things happen quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star review! I am pleased to hear that Dan Snider and the rest of the staff here at Courtesy of Superstition Springs was able to get you a great deal on your new vehicle! Congratulations and thank you for choosing Courtesy! Best, Cher Warren Customer Relations
Even though it took a while it was worth it.everyone was...
Even though it took a while it was worth it.everyone was great and we even got a lower interest rate! I’d definitely go back when we get another vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, Thank you for the 5 star review! I am pleased to hear you had a positive and memorable experience with us here at Courtesy of Superstition Springs. Congratulations on your new vehicle and welcome to the Courtesy family! Best, Cher Warren Customer Relations
Great experience all the way around. Love the car. Kendra...
Great experience all the way around. Love the car. Kendra was awesome. Went out of her way to accommodate our concerns over Covid. We even did our paperwork outside.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 stars! Here at Courtesy of Superstition Springs we do our best to put our customers and their needs first and I am pleased to hear that Kendra was able to accommodate to your concerns with Covid. Congratulations on your new vehicle and welcome to the Courtesy family! Best, Cher Warren Customer Relations
All personal was great and helpful, Dan Snider was very...
All personal was great and helpful, Dan Snider was very respectful friendly and most of all helpful the minute I walk In parking lot . Recommend dealer ship on your next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hector, thank you so much for the uplifting review about Dan Snider, our sales men/women go above and beyond to ensure we give the best customer service. Thank you for your business. From your team here at Courtesy of Superstition Springs.
Very disappointed. Add $2,600 to advertised price
Bought my first and last car here today. Found the car I wanted there advertised for $40,000. READ THE FINE PRINT. There are $2,600 in mandatory "options" that come with the car that are NOT included in the sales price. I thought I had the car I liked at the price I liked so I went through the motions on the paperwork and it wasn't until everything was done and I was waiting for the car that I realized the numbers didn't add up. Throughout the process all those things you are being CHARGED for are referred to as "included", "comes with". They aren't included in the advertised price. They are included in the $2,600 you MUST pay in ADDITION to the advertised price. Those charges should have been fully disclosed up front. If they had I would definitely have still been annoyed but not nearly as pissed as I was figuring it out at the end. Be upfront and honest about the TRUE price of the car. Add $2,600 to whatever the advertised price is. This is exactly why people hate car shopping. You're never getting what you think for the price you think. And to top it off, I had mentioned that I expected a full tank of gas because when we went on the test drive it was less than 1/4 tank and white waiting someone told me it was being gassed up. They filled it to half tank. Talk about insult to injury! I was already pissed and then left and realized that I spent $50,000 and they didn't even fill up the gas tank! I will definitely make sure no one I know ever buys a car here.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dealership was great. Would use them again in a...
Dealership was great. Would use them again in a heartbeat. It took a long time to get one of the repair parts. Otherwise the dealership was excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mike, Thank you for the positive review and feedback! We always appreciate the support. Best, Cher Warren Customer Relations
Bad business practices
Bad business practices! They list a vehicle for a price and then when you get there it's actually more because they don't include upgrades in the online listed price. In my case, it was $8K more!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Holly, I'm sorry to hear we let you down. For an add on for new vehicles its $1,665 and for used its $2,665. (Listed on our website). Once you go through finance there are other things you can add on as well like Warranty or Gap. Those prices can be discussed with your finance manager. If you'd like to email me directly with any other questions I'd love to help. bwalker@courtesyautomotivegroup.com From your team here at Courtesy of Superstition Springs.
Very Professional and didn't try to sell you on something...
Very Professional and didn't try to sell you on something you didn't need. My car runs smoother now and got everything I needed done at a decent price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5 star support! We are pleased to hear that you had an outstanding experience with us! Thank you for choosing Courtesy of Superstition Springs.
Your sales and service was great thanks I had no problems...
Your sales and service was great thanks I had no problems with getting what I needed everyone was friendly and helpful Thanks again for the help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the positive review! "Friendly and helpful" are words that we love to hear here at Courtesy of Superstition Springs. Thank you for choosing Courtesy!